Distronic Plus inoperative on 2007 S65
Hello. I have a 2007 S65 with 18k miles on it. Recently while on a trip the Distronic Inoperative message came on. I took the car to my local service center (Higginbotham Mercedes) in Jackson, MS. They told me that a sensor was the problem, that was 10 days ago. They've had my car for 10 days, 7 if you count the that they had to order a part, which took 3 days to arrive from Germany. I'm trying to be patient but I'm seriously thinking about sending the car to another service shop.
I guess my question is how long does it usually take to fix a distronic problem? Thanks in advance |
You probably didnt need a new distronic sensor...more likely a calibration of the sensor. Let me guess, the distronic radar costs 1,000 bucks and calibrating it another 250. Add taxes, etc you're looking at 1,400 at least. What a scam.....all it needs is a calibration with the right tool and 15 mins worth of labor.
Thats why they're called the stealer. :bs: |
Originally Posted by greekviking
(Post 4898143)
You probably didnt need a new distronic sensor...more likely a calibration of the sensor. Let me guess, the distronic radar costs 1,000 bucks and calibrating it another 250. Add taxes, etc you're looking at 1,400 at least. What a scam.....all it needs is a calibration with the right tool and 15 mins worth of labor.
Thats why they're called the stealer. :bs: |
Today, I went to the stealer to speak to the service manager. I explained how I did not like the way I was being treated and that I will be taking my car to another shop. Appologies appologies.....they want one more chance. So I get a call, they have the nerve to tell me that they have been inserting the wrong sensor for 8-9 days now; but the car will be ready tomorrow at noon.:rolf:
They're saying that they were sent the wrong part but didn't notice it.....:bs::bs::bs::crazy:. Mercedes of Jackson=Pathetic. |
that's so bs. first thing a good tech check is that it's the right part
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Originally Posted by In2MB's
(Post 4899282)
So I get a call, they have the nerve to tell me that they have been inserting the wrong sensor for 8-9 days now; but the car will be ready tomorrow at noon.:rolf: They're saying that they were sent the wrong part but didn't notice it.....
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Originally Posted by rominl
(Post 4899353)
that's so bs. first thing a good tech check is that it's the right part
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Is there any good Indy shops near you?
If the stealerships is not working out...perhaps give an Indy shop some business.
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Originally Posted by mistertonyn
(Post 4901607)
If the stealerships is not working out...perhaps give an Indy shop some business.
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Originally Posted by In2MB's
(Post 4901404)
I agree, but the key word is "good." They called today saying they have fixed the sensor after nearly 2 weeks.
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^ It was a bad Distronic sensor, they said they couldn't calibrate it. Because of the bad service they knocked a large amount of the bill off. So the car is fixed, I basically paid for labor(an hour). The car has been picked up:zoom: and is at home. Hopefully it has been repaired correctly.
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Originally Posted by In2MB's
(Post 4901677)
^ It was a bad Distronic sensor, they said they couldn't calibrate it. Because of the bad service they knocked a large amount of the bill off. So the car is fixed, I basically paid for labor(an hour). The car has been picked up:zoom: and is at home. Hopefully it has been repaired correctly.
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Originally Posted by rominl
(Post 4901709)
fingers crossed. at least if it's really fixed, you get "compensated" for the trouble...
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