Distronic Plus inoperative on 2007 S65
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Joined: Jan 2010
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From: Flowood, Mississippi
10 MB S550, 07 MB S65, 07 S600, 03 MB S430 Graphite Designo, (Sold w/227k miles)99 E430
Distronic Plus inoperative on 2007 S65
Hello. I have a 2007 S65 with 18k miles on it. Recently while on a trip the Distronic Inoperative message came on. I took the car to my local service center (Higginbotham Mercedes) in Jackson, MS. They told me that a sensor was the problem, that was 10 days ago. They've had my car for 10 days, 7 if you count the that they had to order a part, which took 3 days to arrive from Germany. I'm trying to be patient but I'm seriously thinking about sending the car to another service shop.
I guess my question is how long does it usually take to fix a distronic problem?
Thanks in advance
I guess my question is how long does it usually take to fix a distronic problem?
Thanks in advance
Member
Joined: Jun 2010
Posts: 116
Likes: 1
2007 s600
You probably didnt need a new distronic sensor...more likely a calibration of the sensor. Let me guess, the distronic radar costs 1,000 bucks and calibrating it another 250. Add taxes, etc you're looking at 1,400 at least. What a scam.....all it needs is a calibration with the right tool and 15 mins worth of labor.
Thats why they're called the stealer.
Thats why they're called the stealer.
Thread Starter
Junior Member
Joined: Jan 2010
Posts: 56
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From: Flowood, Mississippi
10 MB S550, 07 MB S65, 07 S600, 03 MB S430 Graphite Designo, (Sold w/227k miles)99 E430
You probably didnt need a new distronic sensor...more likely a calibration of the sensor. Let me guess, the distronic radar costs 1,000 bucks and calibrating it another 250. Add taxes, etc you're looking at 1,400 at least. What a scam.....all it needs is a calibration with the right tool and 15 mins worth of labor.
Thats why they're called the stealer.
Thats why they're called the stealer.
Thread Starter
Junior Member
Joined: Jan 2010
Posts: 56
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From: Flowood, Mississippi
10 MB S550, 07 MB S65, 07 S600, 03 MB S430 Graphite Designo, (Sold w/227k miles)99 E430
Today, I went to the stealer to speak to the service manager. I explained how I did not like the way I was being treated and that I will be taking my car to another shop. Appologies appologies.....they want one more chance. So I get a call, they have the nerve to tell me that they have been inserting the wrong sensor for 8-9 days now; but the car will be ready tomorrow at noon.
They're saying that they were sent the wrong part but didn't notice it.....
.
Mercedes of Jackson=Pathetic.
They're saying that they were sent the wrong part but didn't notice it.....
.Mercedes of Jackson=Pathetic.
Last edited by In2MB's; Nov 1, 2011 at 03:32 PM.
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From: Connecticut
2018 BMW 540d
Having worked for 20 years at one of the world's most famous hospitals staffed by some of the finest physicians and surgeons alive I've seen stupider errors than that made.It could be BS but I wouldn't bet my last nickel that that's the case.It *is* pretty lame that the tech didn't cross check the part number before proceeding...if their claim is true.
Thread Starter
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From: Flowood, Mississippi
10 MB S550, 07 MB S65, 07 S600, 03 MB S430 Graphite Designo, (Sold w/227k miles)99 E430
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Thread Starter
Junior Member
Joined: Jan 2010
Posts: 56
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From: Flowood, Mississippi
10 MB S550, 07 MB S65, 07 S600, 03 MB S430 Graphite Designo, (Sold w/227k miles)99 E430
I contacted two different Indy's today for future business. Talked to the managers of both, some good people referred me to both shops. I'm trying to avoid bad business, I'm sure we all are.
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From: Orange County
16 GL550
Thread Starter
Junior Member
Joined: Jan 2010
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From: Flowood, Mississippi
10 MB S550, 07 MB S65, 07 S600, 03 MB S430 Graphite Designo, (Sold w/227k miles)99 E430
^ It was a bad Distronic sensor, they said they couldn't calibrate it. Because of the bad service they knocked a large amount of the bill off. So the car is fixed, I basically paid for labor(an hour). The car has been picked up
and is at home. Hopefully it has been repaired correctly.
and is at home. Hopefully it has been repaired correctly.
Senior Member
Joined: Jan 2004
Posts: 408
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From: Orange County
16 GL550
^ It was a bad Distronic sensor, they said they couldn't calibrate it. Because of the bad service they knocked a large amount of the bill off. So the car is fixed, I basically paid for labor(an hour). The car has been picked up and is at home. Hopefully it has been repaired correctly.
and is at home. Hopefully it has been repaired correctly.
Thread Starter
Junior Member
Joined: Jan 2010
Posts: 56
Likes: 0
From: Flowood, Mississippi
10 MB S550, 07 MB S65, 07 S600, 03 MB S430 Graphite Designo, (Sold w/227k miles)99 E430
