MBZ Survey question
Thread Starter
Senior Member
Joined: Jan 2017
Posts: 485
Likes: 74
From: Marina Del Rey, CA
2015 MBZ S 550
MBZ Survey question
Hi all,
Just bought a CPO S550 from an authorized Mercedes dealer in Los Angeles. Will I be getting ( via phone call or email ) a survey asking me about my buying experience with the dealership?
The dealership does not seem to care if my experience was satisfactory or not as I have not heard from them since my initial purchase. I remember getting texts, emails and phone calls from the Porsche dealership after every service. They truly cared that my experience was a good one and wanted me to leave positive remarks on the survey.
Does this dealership not care because I will not get a chance to take a survey because it's a CPO vehicle ( not new ) or?
As always, thank you in advance,
Steve
Just bought a CPO S550 from an authorized Mercedes dealer in Los Angeles. Will I be getting ( via phone call or email ) a survey asking me about my buying experience with the dealership?
The dealership does not seem to care if my experience was satisfactory or not as I have not heard from them since my initial purchase. I remember getting texts, emails and phone calls from the Porsche dealership after every service. They truly cared that my experience was a good one and wanted me to leave positive remarks on the survey.
Does this dealership not care because I will not get a chance to take a survey because it's a CPO vehicle ( not new ) or?
As always, thank you in advance,
Steve
Member
Joined: Jan 2016
Posts: 111
Likes: 17
From: Central NJ
2005 SL500, 2022 RX350, 2016 GLC300 4Matic(Sold), 2008 RX350 (sold), 2003 RX300(sold)
In my experience, they only care about all 5 stars, whether they earned it or not!
Thread Starter
Senior Member
Joined: Jan 2017
Posts: 485
Likes: 74
From: Marina Del Rey, CA
2015 MBZ S 550
If things are not up to snuff and I wasn't treated the way I felt I should have been, don't you think they need to be called out on the carpet? I mean, even though I did get a pretty smokin' deal on my S Class, that doesn't mean I should be treated with disrespect or condescension, does it?
Member
Joined: Jan 2016
Posts: 111
Likes: 17
From: Central NJ
2005 SL500, 2022 RX350, 2016 GLC300 4Matic(Sold), 2008 RX350 (sold), 2003 RX300(sold)
You have all the rights to express yourself.
Will they pay attention?...I very much doubt. Instead you are more likely to get a not so polite (actually "nasty" is a better word for it) call from an unhappy SA.
Let me know how it goes.
Will they pay attention?...I very much doubt. Instead you are more likely to get a not so polite (actually "nasty" is a better word for it) call from an unhappy SA.
Let me know how it goes.
Thread Starter
Senior Member
Joined: Jan 2017
Posts: 485
Likes: 74
From: Marina Del Rey, CA
2015 MBZ S 550
The SA was a decent guy, but didn't know enough details about the car when delivering it to me. Maybe my expectations are too high.
Member
Joined: Dec 2010
Posts: 96
Likes: 26
From: Baltimore
2015 S550 4matic
If you'll be returning their for Maintenace work I'd consider closely what I share. I'd rate them 5 stars and then influence them to a higher standard when you visit them again. Have you ever read the best seller by Dale Carnegie, "How to Win Friends and Influence People"? Imagine the benefit of having a SA as a friend!?!
Thread Starter
Senior Member
Joined: Jan 2017
Posts: 485
Likes: 74
From: Marina Del Rey, CA
2015 MBZ S 550
If you'll be returning their for Maintenace work I'd consider closely what I share. I'd rate them 5 stars and then influence them to a higher standard when you visit them again. Have you ever read the best seller by Dale Carnegie, "How to Win Friends and Influence People"? Imagine the benefit of having a SA as a friend!?!
I've tried 3 times now to get the GM to return my call. He obviously doesn't care about listening to his customers, so why should I care about giving them a 5 star rating?
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MBWorld God!
Joined: Jul 2010
Posts: 31,277
Likes: 3,916
From: on my way
2012 CLS63
You should not blow smoke on a survey just because you might service your car there! That's dumb!
The idea that someone will be nicer to you after you kiss their *** is retarded!!!
The salesmen don't service the cars! And the tech's probably don't give a crap about the salesmen anyway!!
If you get a survey, you tell the truth..........like a normal person would LOL
The idea that someone will be nicer to you after you kiss their *** is retarded!!!
The salesmen don't service the cars! And the tech's probably don't give a crap about the salesmen anyway!!
If you get a survey, you tell the truth..........like a normal person would LOL
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MBWorld God!
Joined: Jul 2010
Posts: 31,277
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From: on my way
2012 CLS63
If you'll be returning their for Maintenace work I'd consider closely what I share. I'd rate them 5 stars and then influence them to a higher standard when you visit them again. Have you ever read the best seller by Dale Carnegie, "How to Win Friends and Influence People"? Imagine the benefit of having a SA as a friend!?!
the SA's want your car in the shop, not your friendship!
Senior Member
Joined: Feb 2014
Posts: 342
Likes: 71
From: NJ
E300-4matic
Same Situation
I just bought a CPO S550 and once you drive it off the lot they don't care if you run it into a telephone pole. MB is a company like any other and they couldn't care less that you bought one of their cars, new or CPA or if it's the Flintstone mobile. It's a car company, ever hear of a real car company that really gave a damn about their customers once they get your money. Sorry to say it but I've had my CPO for 2 weeks and Ive had 5 problems and they're still not fixed and the dealer has a parrot, when something doesn't go your way or it's their faults they put the parrot on the phone and he says, "Make an appointment, we'll fix it." And if you bring it back and they don't fix it they just drag out the Parrot and press the Parrot button and you get the same answer. No my friend, they couldn't give a hoot in hell even if you have a Maybach, they really don't care what your problem with your car is, they operative word is "Your" problem. Best of luck.
A Patriot.
A Patriot.
Member
Joined: Jan 2016
Posts: 111
Likes: 17
From: Central NJ
2005 SL500, 2022 RX350, 2016 GLC300 4Matic(Sold), 2008 RX350 (sold), 2003 RX300(sold)
Thread Starter
Senior Member
Joined: Jan 2017
Posts: 485
Likes: 74
From: Marina Del Rey, CA
2015 MBZ S 550
I just bought a CPO S550 and once you drive it off the lot they don't care if you run it into a telephone pole. MB is a company like any other and they couldn't care less that you bought one of their cars, new or CPA or if it's the Flintstone mobile. It's a car company, ever hear of a real car company that really gave a damn about their customers once they get your money. Sorry to say it but I've had my CPO for 2 weeks and Ive had 5 problems and they're still not fixed and the dealer has a parrot, when something doesn't go your way or it's their faults they put the parrot on the phone and he says, "Make an appointment, we'll fix it." And if you bring it back and they don't fix it they just drag out the Parrot and press the Parrot button and you get the same answer. No my friend, they couldn't give a hoot in hell even if you have a Maybach, they really don't care what your problem with your car is, they operative word is "Your" problem. Best of luck.
A Patriot.
A Patriot.
Would be great to know so if they are ongoing issues, we can all look out for them. It's a very sophisticated, complex machine with many features. I am sure most of them have been worked out by now.
Please share your specific complaints with the vehicle.
Thank you!
MBWorld Fanatic!
Joined: Feb 2010
Posts: 1,523
Likes: 394
'25 S63 AMG E Performance, '26 CLE 53 AMG
I just bought a CPO S550 and once you drive it off the lot they don't care if you run it into a telephone pole. MB is a company like any other and they couldn't care less that you bought one of their cars, new or CPA or if it's the Flintstone mobile. It's a car company, ever hear of a real car company that really gave a damn about their customers once they get your money. Sorry to say it but I've had my CPO for 2 weeks and Ive had 5 problems and they're still not fixed and the dealer has a parrot, when something doesn't go your way or it's their faults they put the parrot on the phone and he says, "Make an appointment, we'll fix it." And if you bring it back and they don't fix it they just drag out the Parrot and press the Parrot button and you get the same answer. No my friend, they couldn't give a hoot in hell even if you have a Maybach, they really don't care what your problem with your car is, they operative word is "Your" problem. Best of luck.
A Patriot.
A Patriot.
Can you share your problems so the people on the thread might be helpful to you?
Thread Starter
Senior Member
Joined: Jan 2017
Posts: 485
Likes: 74
From: Marina Del Rey, CA
2015 MBZ S 550
Kind of a lot of drama for not a big issue.
