Inernet/camera problems with 2017 S550
Thread Starter
Newbie
Joined: Feb 2017
Posts: 5
Likes: 2
2017 S550
Inernet/camera problems with 2017 S550
Hi everyone. New member here.
Took delivery of 2017 S550 6 weeks ago. A lot to love about it but have had problems with 1. 360 degree camera, and 2. internet connectivity.
Apparently 360 camera problem is a known issue so had to get a new camera module installed and everything seems to be working now.
Internet matter has yet to be solved. I cannot get into MB apps or internet radio more than 80% of the time. Keep getting error message on Command Screen, generally something like the data requested cannot be downloaded at this time.
Have had it to dealer several times. They say it is not a problem with my vehicle but have identified the problem as something having to do with the way MB USA servers regulate vehicle connection to the internet.
I am sharing this because I want others to know about it and also to see if anyone else is having similar issues with either S class or other model MBs.
This is a brand new vehicle and I do not feel I should keep it unless this problem is rectified.
Took delivery of 2017 S550 6 weeks ago. A lot to love about it but have had problems with 1. 360 degree camera, and 2. internet connectivity.
Apparently 360 camera problem is a known issue so had to get a new camera module installed and everything seems to be working now.
Internet matter has yet to be solved. I cannot get into MB apps or internet radio more than 80% of the time. Keep getting error message on Command Screen, generally something like the data requested cannot be downloaded at this time.
Have had it to dealer several times. They say it is not a problem with my vehicle but have identified the problem as something having to do with the way MB USA servers regulate vehicle connection to the internet.
I am sharing this because I want others to know about it and also to see if anyone else is having similar issues with either S class or other model MBs.
This is a brand new vehicle and I do not feel I should keep it unless this problem is rectified.
Junior Member
Joined: Feb 2007
Posts: 55
Likes: 4
From: Houston, Texas
2015 GL63, 2015 S550, 2006 SL55
With regard to your camera problems, what was replaced, the camera module, the camera or the Comand module? My 2015 S550 360-dgree cameras do not work well in low light conditions.
MBWorld Fanatic!
Joined: Feb 2010
Posts: 1,523
Likes: 394
'25 S63 AMG E Performance, '26 CLE 53 AMG
Hi everyone. New member here.
Took delivery of 2017 S550 6 weeks ago. A lot to love about it but have had problems with 1. 360 degree camera, and 2. internet connectivity.
Apparently 360 camera problem is a known issue so had to get a new camera module installed and everything seems to be working now.
Internet matter has yet to be solved. I cannot get into MB apps or internet radio more than 80% of the time. Keep getting error message on Command Screen, generally something like the data requested cannot be downloaded at this time.
Have had it to dealer several times. They say it is not a problem with my vehicle but have identified the problem as something having to do with the way MB USA servers regulate vehicle connection to the internet.
I am sharing this because I want others to know about it and also to see if anyone else is having similar issues with either S class or other model MBs.
This is a brand new vehicle and I do not feel I should keep it unless this problem is rectified.
Took delivery of 2017 S550 6 weeks ago. A lot to love about it but have had problems with 1. 360 degree camera, and 2. internet connectivity.
Apparently 360 camera problem is a known issue so had to get a new camera module installed and everything seems to be working now.
Internet matter has yet to be solved. I cannot get into MB apps or internet radio more than 80% of the time. Keep getting error message on Command Screen, generally something like the data requested cannot be downloaded at this time.
Have had it to dealer several times. They say it is not a problem with my vehicle but have identified the problem as something having to do with the way MB USA servers regulate vehicle connection to the internet.
I am sharing this because I want others to know about it and also to see if anyone else is having similar issues with either S class or other model MBs.
This is a brand new vehicle and I do not feel I should keep it unless this problem is rectified.
You may want to consider selling your '17 S Class because in my opinion MB will NEVER solve the internet MB apps problem. I have documented these issues in my '14 and '16 S Class since 2013 on this forum in different places.
When I had my '14 S class before it was totaled by the insurance, I spent 6 months almost daily talking to tier 2 tech support to get the apps and the internet working. Finally, MBrace realized (the nut that I am) I was not going away and they had to get my apps/internet working. Finally they did and it work some of the time.
With my '16 S Class purchased in Sept of 2015, I have dealing with this same issue. More recently in December and January 2017. The story goes they are updating their network (I have heard it all over the years). The '17 S Class should be better once yours starts to work since I believe the '17 comes with the equipment to handle 4g whereas the prior S class cars were 3g. With all that said, since I am a huge pain in the you know what for MBrace, they got my internet radio and apps working almost flawlessly over the past 3 weeks. So it seems like they are doing something to the network since it has now been working the best in the past 3 weeks compared to my total experience since late 2013.
Good luck. If you bought the wonderful (I love my S Class) S Class for the MBrace Apps/internet you better put the ad in the paper to sell it so you don't continue to be disappointed.
Senior Member
Joined: Jan 2017
Posts: 485
Likes: 74
From: Marina Del Rey, CA
2015 MBZ S 550
Hi everyone. New member here.
Took delivery of 2017 S550 6 weeks ago. A lot to love about it but have had problems with 1. 360 degree camera, and 2. internet connectivity.
Apparently 360 camera problem is a known issue so had to get a new camera module installed and everything seems to be working now.
Internet matter has yet to be solved. I cannot get into MB apps or internet radio more than 80% of the time. Keep getting error message on Command Screen, generally something like the data requested cannot be downloaded at this time.
Have had it to dealer several times. They say it is not a problem with my vehicle but have identified the problem as something having to do with the way MB USA servers regulate vehicle connection to the internet.
I am sharing this because I want others to know about it and also to see if anyone else is having similar issues with either S class or other model MBs.
This is a brand new vehicle and I do not feel I should keep it unless this problem is rectified.
Took delivery of 2017 S550 6 weeks ago. A lot to love about it but have had problems with 1. 360 degree camera, and 2. internet connectivity.
Apparently 360 camera problem is a known issue so had to get a new camera module installed and everything seems to be working now.
Internet matter has yet to be solved. I cannot get into MB apps or internet radio more than 80% of the time. Keep getting error message on Command Screen, generally something like the data requested cannot be downloaded at this time.
Have had it to dealer several times. They say it is not a problem with my vehicle but have identified the problem as something having to do with the way MB USA servers regulate vehicle connection to the internet.
I am sharing this because I want others to know about it and also to see if anyone else is having similar issues with either S class or other model MBs.
This is a brand new vehicle and I do not feel I should keep it unless this problem is rectified.
Or, is it just that it's something you paid for and you want it to work?
If you really do need these features, you may want to try a Japanese car company.
Good luck!
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Senior Member
Joined: Jan 2017
Posts: 485
Likes: 74
From: Marina Del Rey, CA
2015 MBZ S 550
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