Ordered a new 2019 S560
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Ordered a new 2019 S560
Hello all, Joshua from Melbourne Australia.
My 60th year and after 5 years of saving I ordered my dream car. I had a 2010 S350 which I loved and owned it until it did just over a 100k kms. Then sold it to a friend who still enjoys it.
I ordered an S560 on the 29th June 2019.
Build date (but not confirmed on the contract !) by sales is 21st Aug.
Its the 28th Aug today and if the build did start it should be nearing completion.
No updates from sales and when I text or call I get a very bland "I checked the system but no real news yet. Will check in a few days and let you know"
Not good enough but I don't want to bug or jinx the (so far lack lustre buying experience) - In Aus this is a RRP $338k car. I got a big discount on the last day of the end of financial year here.
S560 Obsidian Black.
Porcelain / Black interior. Black Poplar Gloss wood trim.
Exclusive pack - Nappa Leather, Dinamica Roof lining, Electric reclining heated and cooled rear seats, rear sunblind including rear doors.
Burmester 3D high end system.
Run Flat Pressure Monitoring.
Standard 5 x 3spoke 20" alloys.
The rest is standard.
Tentative delivery date end october 2019, which means it must ship by 1st week September (in a few days).
How can I get better information without pissing off sales ?
My 60th year and after 5 years of saving I ordered my dream car. I had a 2010 S350 which I loved and owned it until it did just over a 100k kms. Then sold it to a friend who still enjoys it.
I ordered an S560 on the 29th June 2019.
Build date (but not confirmed on the contract !) by sales is 21st Aug.
Its the 28th Aug today and if the build did start it should be nearing completion.
No updates from sales and when I text or call I get a very bland "I checked the system but no real news yet. Will check in a few days and let you know"
Not good enough but I don't want to bug or jinx the (so far lack lustre buying experience) - In Aus this is a RRP $338k car. I got a big discount on the last day of the end of financial year here.
S560 Obsidian Black.
Porcelain / Black interior. Black Poplar Gloss wood trim.
Exclusive pack - Nappa Leather, Dinamica Roof lining, Electric reclining heated and cooled rear seats, rear sunblind including rear doors.
Burmester 3D high end system.
Run Flat Pressure Monitoring.
Standard 5 x 3spoke 20" alloys.
The rest is standard.
Tentative delivery date end october 2019, which means it must ship by 1st week September (in a few days).
How can I get better information without pissing off sales ?
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having researched a number of other sub forums I notice that there are many dealers worldwide who seem to practice not getting concrete information to the customer after an order is placed. This would appear to be due to the number of variables in the ordering, building, shipping processes.
I guess they don't want to take the risk of providing anything in writing in case the purchaser is then disappointed, especially since we have such excitement building in a significant purchase of our dream cars with very high expectation of Mercedes Benz as a company and its buying experiences.
Am I right ?
Should I call him in a week to find out if the original build date of the 21st August actually happened ?
I guess they don't want to take the risk of providing anything in writing in case the purchaser is then disappointed, especially since we have such excitement building in a significant purchase of our dream cars with very high expectation of Mercedes Benz as a company and its buying experiences.
Am I right ?
Should I call him in a week to find out if the original build date of the 21st August actually happened ?
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From: Eastern PA
2020 S 560 4 Matic
I have a 2020 S560 4Matic ordered in May for a June build and it arrived at the port in Baltimore on July 23d.
They moved it to the VPC and it remains there until released for sale.
I am impatiently awaiting my new car!
Selenite Gray over Porcelain/Black
They moved it to the VPC and it remains there until released for sale.
I am impatiently awaiting my new car!
Selenite Gray over Porcelain/Black
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From: Tejas
2023 S580 Selenite
I'm going to say its a 20' model also, when I was I the market in April this year ordering a 19' wasn't possible anymore and they were taking orders for the 20's. I found a new 19' in Florida and jumped on it.
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My contract says the following.
Agreement for sale of new motor car.
DEAL Number: C64969
Make: Mercedes Benz 22208322-AUS
Model: S560 FL 222038322-AUS (W222)
Alt No: 222083
Trim: 515-Exc Nap-Porcelain Black
Colour - 197 Obsidia black
Estimated Delivery Date: To be advised.
The Salesman told me they had no new national ones in my spec available (on the 29thJune) but they di have one build slot for the 21st Aug Production.
There are not many of these new ones available in Australia. Very few sold. I checked all the usual dealerships and independents.
Only about 4 demo models 2018 and 1 2017 available on sale nationally across all of Australia.
They were pretty happy to get my business on the last day of the financial year and for a big model.
I traded in a 6 month Full Range Rover Autobiography which they made good money on.
I in return got a good discount on the new one.
I get that if its delayed to November or december I may get a new 2018 model but suffer a years' depreciation for just 6 to 4 weeks left in 2019. That not good.
Thoughts and counsel welcome.
Thanks
No stock no. VIN or Engine No. yet
Options
811 - Burmester 3D Surround.
P34 - Exclusive Package
P09 - Sun Protection Package
223 - Electrically adjustable outer rear seats.
475 - Tryre Pressure Monitoring.
729 - Black Polpar Wood Trim
Agreement for sale of new motor car.
DEAL Number: C64969
Make: Mercedes Benz 22208322-AUS
Model: S560 FL 222038322-AUS (W222)
Alt No: 222083
Trim: 515-Exc Nap-Porcelain Black
Colour - 197 Obsidia black
Estimated Delivery Date: To be advised.
The Salesman told me they had no new national ones in my spec available (on the 29thJune) but they di have one build slot for the 21st Aug Production.
There are not many of these new ones available in Australia. Very few sold. I checked all the usual dealerships and independents.
Only about 4 demo models 2018 and 1 2017 available on sale nationally across all of Australia.
They were pretty happy to get my business on the last day of the financial year and for a big model.
I traded in a 6 month Full Range Rover Autobiography which they made good money on.
I in return got a good discount on the new one.
I get that if its delayed to November or december I may get a new 2018 model but suffer a years' depreciation for just 6 to 4 weeks left in 2019. That not good.
Thoughts and counsel welcome.
Thanks
No stock no. VIN or Engine No. yet
Options
811 - Burmester 3D Surround.
P34 - Exclusive Package
P09 - Sun Protection Package
223 - Electrically adjustable outer rear seats.
475 - Tryre Pressure Monitoring.
729 - Black Polpar Wood Trim
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PS: Were I to get a 2020 model, what would be the differences to my spec ? Other than me getting a whole year extra as in 2020 vs 2019. Any chance of MBUX and will then need to tell me in advance of any changes to my spec ?
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That could be because your dealer had no more 2019 allocation and build slots ?
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Thread Starter
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Joined: Apr 2007
Posts: 120
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I would very much like to know the difference between the 2019 Spec and the 2020 model please, if you could please post this.
Thanks
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From: Tejas
2023 S580 Selenite
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From: Calgary
2014 S550 4matic, 2014 Corvette, 2016 Camaro SS 2011 Lexus RX350
Here is the DOG for USA/North A Of course we drive on the correct side of the road so may be different down there. Driving upside down on the earth and wrong side of the road. Have fun with that car!
https://mbworld.org/forums/new-s-cla...class-dog.html
https://mbworld.org/forums/new-s-cla...class-dog.html
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'25 S63 AMG E Performance, '26 CLE 53 AMG
I believe this thread has some confusion over model years. This is due to country differences. Many people in the United States do not realize that when someone says they are ordering a 2019 model now in a different country that in the United States that exact same car is a 2020 model year car. So there are country differences but the fact is that a NEW model (2020 in the US and 2019 in say Australia is the exact same car just the year applied to what is considered the year of the car is different.) car built on the same day can be a 2019 in one country and a 2020 in the US.
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Joined: Apr 2007
Posts: 120
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I believe this thread has some confusion over model years. This is due to country differences. Many people in the United States do not realize that when someone says they are ordering a 2019 model now in a different country that in the United States that exact same car is a 2020 model year car. So there are country differences but the fact is that a NEW model (2020 in the US and 2019 in say Australia is the exact same car just the year applied to what is considered the year of the car is different.) car built on the same day can be a 2019 in one country and a 2020 in the US.
For example the Financial year in Australia is July 1 2019 to 30th June 2020. Whereas the financial year in the USA is in fact the Calendar year ? So while the end of year in the USA is 31st Dec 2019, in Australia there is still 6 months to go for the end of that working / corporate year. So a car delivered in Jan, Feb March 2020 is still the 2019 Financial year in Aus but the build date and compliance date are accurately recorded. So example: Build Date November 2019. Compliance Date say 15The Jan i.e.e a compliance 2020 model.
Complicated huh ? and yes, confusing too ?
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From: Kenilworth, il usa
GT63S ePerformance 4dr, '25 Bentayga Black Ed.(wife), Wrangler and 250 MLB(kids)
Thats somewhat true in other aspects too.
For example the Financial year in Australia is July 1 2019 to 30th June 2020. Whereas the financial year in the USA is in fact the Calendar year ? So while the end of year in the USA is 31st Dec 2019, in Australia there is still 6 months to go for the end of that working / corporate year. So a car delivered in Jan, Feb March 2020 is still the 2019 Financial year in Aus but the build date and compliance date are accurately recorded. So example: Build Date November 2019. Compliance Date say 15The Jan i.e.e a compliance 2020 model.
Complicated huh ? and yes, confusing too ?
For example the Financial year in Australia is July 1 2019 to 30th June 2020. Whereas the financial year in the USA is in fact the Calendar year ? So while the end of year in the USA is 31st Dec 2019, in Australia there is still 6 months to go for the end of that working / corporate year. So a car delivered in Jan, Feb March 2020 is still the 2019 Financial year in Aus but the build date and compliance date are accurately recorded. So example: Build Date November 2019. Compliance Date say 15The Jan i.e.e a compliance 2020 model.
Complicated huh ? and yes, confusing too ?
...and on top of it, you also drive on the wrong side of the road, like the stubborn Brits....
(I have a a lot of relatives in Katoomba and Brisbane and always give them grief about it, hence "Ratbag", my new nickname among them ).
Last edited by absent; Sep 2, 2019 at 08:17 AM.
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Posts: 159
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From: Eastern PA
2020 S 560 4 Matic
"Todd, good luck. So its been in Vehicle Customs and Compliance for over a month.
I would very much like to know the difference between the 2019 Spec and the 2020 model please, if you could please post this."
From my post in July,
"The price of the premium package was $5K in 2019, but now only $3750 as some of the items from the previous premium package are now included.
That savings was offset by an increase in the base price of $3100.
My car will be $1850 more than a 2020
There are huge incentives on the 2019s right now, through MB Fleet sales, USAA, and other organizations that participate.
We fell in love with the Black/Porcelain interior, ordered over Selenite Gray, otherwise we'd get a leftover 2019"
I would very much like to know the difference between the 2019 Spec and the 2020 model please, if you could please post this."
From my post in July,
"The price of the premium package was $5K in 2019, but now only $3750 as some of the items from the previous premium package are now included.
That savings was offset by an increase in the base price of $3100.
My car will be $1850 more than a 2020
There are huge incentives on the 2019s right now, through MB Fleet sales, USAA, and other organizations that participate.
We fell in love with the Black/Porcelain interior, ordered over Selenite Gray, otherwise we'd get a leftover 2019"
Last edited by Todd in PA; Sep 2, 2019 at 08:52 AM.
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Ha Ha. Yes - Down Under certainly feels like we are upside down...definitely when it comes to pricing... You guys and gals in the US have it good given the exponentially higher volume of sales... Did you know a 2019 S560 with tow options (the Burmester 3D System and Excusive Package) retail is $338,000 AUD (Roughly USD $260k). Included in this is GST General Sales Tax @ 10%, Stamp Duty (more tax on a new car) and Luxury Car Tax (any imported car over about $AUD 61,000). Day light robbery.
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From: Kenilworth, il usa
GT63S ePerformance 4dr, '25 Bentayga Black Ed.(wife), Wrangler and 250 MLB(kids)
Ha Ha. Yes - Down Under certainly feels like we are upside down...definitely when it comes to pricing... You guys and gals in the US have it good given the exponentially higher volume of sales... Did you know a 2019 S560 with tow options (the Burmester 3D System and Excusive Package) retail is $338,000 AUD (Roughly USD $260k). Included in this is GST General Sales Tax @ 10%, Stamp Duty (more tax on a new car) and Luxury Car Tax (any imported car over about $AUD 61,000). Day light robbery.
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An update...
My wife phone the dealership today as she genuinely wanted a ball park estimate on delivery so we can plan a vacation in October around the car delivery date.
They confirmed my car has now been built. It is currently in the "marshalling yard" in Sindelfingen awaiting delivery to the shipping port. After that its 8 weeks delivery to me - so early to mid Nov 2019....
Next week I may get tracking details including vessels etc...
My wife phone the dealership today as she genuinely wanted a ball park estimate on delivery so we can plan a vacation in October around the car delivery date.
They confirmed my car has now been built. It is currently in the "marshalling yard" in Sindelfingen awaiting delivery to the shipping port. After that its 8 weeks delivery to me - so early to mid Nov 2019....
Next week I may get tracking details including vessels etc...
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From: America's Mitten
on GLC300 #2, a 2022 CPO purchased b/c I really dislike the X254's UI (GL350 before those)
Joshua, now you know. Still, you just committed to spending hundreds of thousands with that dealership and your worry about upsetting the sales department by asking when your purchase arrives is kind, but misplaced. What job has this precious sales group but closing sales and keeping buyers like you with customer orders happy prior to delivery, before then turning all over to the service department? You're their customer, call every week if you like. Go there and enjoy some free coffee in the showroom, too. If you're polite, there's no reason that sales should not also be polite in return despite your eager anticipation. Enjoy your dream car come November.
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Joshua, now you know. Still, you just committed to spending hundreds of thousands with that dealership and your worry about upsetting the sales department by asking when your purchase arrives is kind, but misplaced. What job has this precious sales group but closing sales and keeping buyers like you with customer orders happy prior to delivery, before then turning all over to the service department? You're their customer, call every week if you like. Go there and enjoy some free coffee in the showroom, too. If you're polite, there's no reason that sales should not also be polite in return despite your eager anticipation. Enjoy your dream car come November.
Today I got my VIN Number.
I rushed home to see if I can do some (curiosity killed the cat ?) digging to confirm if my build spec is reflected by getting a VIN Decoder report. After 2 hours of futile searching online it turns out there isn't a VIN Decoder in Australia or for Australian Models. So, if some kind soul could help me get a decoded report of my build / spec I would be very grateful.
Here is my VIN
WDD2220832A516145
Thank you ....
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From: Lawrence, KS
2020 S560
Go here: https://www.mbdecoder.com/decode/WDD2220832A516145
Scroll down to see the entire report; there is advertising in the middle.
Scroll down to see the entire report; there is advertising in the middle.
Last edited by SteveVukelich; Sep 9, 2019 at 07:28 AM.
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Go here: https://www.mbdecoder.com/decode/WDD2220832A516145
Scroll down to see the entire report; there is advertising in the middle.
Scroll down to see the entire report; there is advertising in the middle.
Thank you so much once again.
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Thank you Konigster. You and SteveV are legends.
Much appreciated.
Now I shall contact the dealership to check shipping status and tracking. Apparently the old method of using your VIN to track the vessel by entering the VIN in the CARGO ID field has been taken off the Wallenius Online Tools tracking capability. This is due to "Customer Privacy Compliance". The customer is this case not being me but the Australian Dealer - a customer of Wallenius W shipping.
Much appreciated.
Now I shall contact the dealership to check shipping status and tracking. Apparently the old method of using your VIN to track the vessel by entering the VIN in the CARGO ID field has been taken off the Wallenius Online Tools tracking capability. This is due to "Customer Privacy Compliance". The customer is this case not being me but the Australian Dealer - a customer of Wallenius W shipping.
