Exclusive nappa leather seam issue CPO?
#1
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Exclusive nappa leather seam issue CPO?
I know “trim” isn’t usually covered under cpo, but I had a E350 with the wood trim UV coating issue and cpo covered replacing entire trim package throughout the car. I also had luck having it cover the bulbs of my door handles and puddle lamps, plus the installation even though I’d think of those as a limited life item.
I have a sticking cup holder door - not covered and wanted $1000 for the part and repair.
brings me to my question -
I can’t believe this workmanship issue has surfaced but my driver seat leather is pulling apart from the rear surface material - ie coming apart at the seam under that cover. One would think this should be covered and ill have the dealer check - but curious if others have had success or a similar issue. It’s clear this wasn’t caused by something sharp or something driver was wearing - it isn’t easily noticed or accessible as the location happens to be right beside the console box area.
I have a sticking cup holder door - not covered and wanted $1000 for the part and repair.
brings me to my question -
I can’t believe this workmanship issue has surfaced but my driver seat leather is pulling apart from the rear surface material - ie coming apart at the seam under that cover. One would think this should be covered and ill have the dealer check - but curious if others have had success or a similar issue. It’s clear this wasn’t caused by something sharp or something driver was wearing - it isn’t easily noticed or accessible as the location happens to be right beside the console box area.
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Join Date: May 2021
Location: Zürich, Switzerland
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S560 Long 4Matic (DE) MY 2018
Regarding the door, I have a similar issue on the console compartment in the middle (the one that opens both ways). One side opens normally but closes with a bit of pressure, the other hesitates to open and closes easily. Mercedes (CH) told me that this is covered under the warranty, since it's the mechanism rather than the trim. I would expect Mercedes US to honour the warranty since it's not really "trim". I may be talking nonsense since I am not sure if this applies to US warranties, but it wouldn't hurt to have a look through the CPO terms and giving them a call.