SW20S - a message of gratitude.
06-04-2024, 09:18 AM
#1
Member
Thread Starter
SW20S - a message of gratitude.
I am happy, first, to apologize to you, and second, to "THANK YOU!"
And, I am pleased to post that my dealer, Mercedes Benz Cincinnati, has done the proper thing.
I am referring to our discussion about the propriety of a dealer urging/suggesting the car owner have a fuel line flush procedure, NOT recommended by MB. As those who followed the thread on "Service by years, not by miles, " or thereabouts, here in the W222 sedan section may remember, it was you who carefully explained to me and others about this procedure.
I followed up, first via the dealer website twice, and then by email and telephone when he called me, on this topic. The only person's email I had was that of the Sales Chief - and who better to go to than the person whose task it is to sell more Mercedes???
After explaining all the details of the event, and stressing that a) the Service Writer had not told me this was not a MB recommended procedure, and b) what the cost would be - I had not asked, either, so of course that was my mistake - the Sales Manager told me yesterday, and confirmed to me today, I would be given a full refund on the charge for the procedure on my Amex card.
Thus, my deepest apology to you, Sir, and my grateful thanks.
Lou B
And, I am pleased to post that my dealer, Mercedes Benz Cincinnati, has done the proper thing.
I am referring to our discussion about the propriety of a dealer urging/suggesting the car owner have a fuel line flush procedure, NOT recommended by MB. As those who followed the thread on "Service by years, not by miles, " or thereabouts, here in the W222 sedan section may remember, it was you who carefully explained to me and others about this procedure.
I followed up, first via the dealer website twice, and then by email and telephone when he called me, on this topic. The only person's email I had was that of the Sales Chief - and who better to go to than the person whose task it is to sell more Mercedes???
After explaining all the details of the event, and stressing that a) the Service Writer had not told me this was not a MB recommended procedure, and b) what the cost would be - I had not asked, either, so of course that was my mistake - the Sales Manager told me yesterday, and confirmed to me today, I would be given a full refund on the charge for the procedure on my Amex card.
Thus, my deepest apology to you, Sir, and my grateful thanks.
Lou B
The following 9 users liked this post by Lou B:
BenzV12 (06-16-2024),
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and 4 others liked this post.
06-04-2024, 09:26 AM
#2
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I am glad to hear that Lou, you are most welcome!
The following 5 users liked this post by SW20S:
BenzV12 (06-16-2024),
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will_atl (06-17-2024)
06-16-2024, 03:23 PM
#3
Senior Member
