I recently purchased a 2019 S560 and there is a scratch/crack on the touchpad surface. Reading through the forums here I got a copy of a relevant service bulletin from 2020, and my car does have an unlimited mileage CPO warranty. Curious to know anyone’s opinions on the applicability of the service bulletin and whether or not this would be covered under the CPO warranty at this point?

If MB doesn’t cover it under warranty, any thoughts on whether putting a piece of gloss black vinyl wrap over the touchpad would be effective? I’m really not that familiar with wrapping vinyl product, also not sure if a layer of wrap would affect the operation of the touchpad?

I appreciate any comments and advice from this group.

Here is a picture showing the scratch. Not a huge deal but I like my cars to be perfect.

 

Mine was covered by the CPO warranty. Not sure if you bought it that way or not, but in my case I bought the car out of state and didn't see the tiny crack until afterwards. The local dealer replaced it under CPO and customer satisfaction. Not sure which part paid for it, just know he told me both when I picked up the car. Good luck and Happy Driving!!

 

Yes, 100%. If you have the original Mbenz CPO (not one of these 3rd party ones offered by dealers), this should be covered. In that past, I had two STB complaints covered by warranty when the warranty itself was already expired (by 4 months) based on goodwill.

 

Awesome news guys, thank you both for your replies.