S-Class (W223) 2021 to Present

Easy entry/exit conundrum

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Old Apr 10, 2022 | 04:22 AM
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Easy entry/exit conundrum

Under Settings>Vehicle>Easy entry/exit I have checked “Steering wheel and seat.”

Therefore, when entering the vehicle and after starting car & closing door, the seat and steering wheel should adjust automatically to the preset.

However, it seems to have a mind of its own; sometimes it works and other times I have to press the seat memory button.

Am I missing something?


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Old Apr 10, 2022 | 05:40 AM
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I have a problem understanding how the seat memory (the old style one with memory buttons) and the settings stored to a profile interact. Should the latest settings be stored to the currently active profile and restored when this profile is selected next time (like starting a new trip)? The seat memory would be an independent thing, not that each profile would have three settings behind each seat memory button? I don't see any option to "actively" store settings for the current profile.

Would it help to re-select the profile or is that even possible if the correct user profile is already selected?
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Old Apr 10, 2022 | 05:47 AM
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Originally Posted by Diesel Benz
I have a problem understanding how the seat memory (the old style one with memory buttons) and the settings stored to a profile interact. Should the latest settings be stored to the currently active profile and restored when this profile is selected next time (like starting a new trip)? The seat memory would be an independent thing, not that each profile would have three settings behind each seat memory button? I don't see any option to "actively" store settings for the current profile.

Would it help to re-select the profile or is that even possible if the correct user profile is already selected?
I’m the only driver and use just one key so should always be same profile.
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Old Apr 10, 2022 | 09:19 AM
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Originally Posted by Sonic Boom
I’m the only driver and use just one key so should always be same profile.
Isn't there an option not to select any profile? I cannot remember how it works as my current car does not have the feature and only tried a few times the wife's car.

Your case probably isn't related to profiles at all then as the car sometimes remembers settings, sometimes not. So many W223 drivers today, someone must have real experience.
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Old Apr 10, 2022 | 02:53 PM
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Originally Posted by Diesel Benz
Isn't there an option not to select any profile? I cannot remember how it works as my current car does not have the feature and only tried a few times the wife's car.

Your case probably isn't related to profiles at all then as the car sometimes remembers settings, sometimes not. So many W223 drivers today, someone must have real experience.
Actually, I don’t have any profiles stored since I’m the only driver
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Old Apr 26, 2022 | 11:59 PM
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Originally Posted by Sonic Boom
Under Settings>Vehicle>Easy entry/exit I have checked “Steering wheel and seat.”

Therefore, when entering the vehicle and after starting car & closing door, the seat and steering wheel should adjust automatically to the preset.

However, it seems to have a mind of its own; sometimes it works and other times I have to press the seat memory button.

Am I missing something?

I had the same issue on mine. Sometimes it would return to my saved position, sometimes it would stay in the entry/exit position, and sometimes it went to some other, unknown useless position. I just figured it was a feature bug and deactivated the seat and kept the wheel adjust.
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Old Apr 27, 2022 | 05:48 PM
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Originally Posted by The Accountant
I had the same issue on mine. Sometimes it would return to my saved position, sometimes it would stay in the entry/exit position, and sometimes it went to some other, unknown useless position. I just figured it was a feature bug and deactivated the seat and kept the wheel adjust.
It is annoying, especially for such a high end/expensive car!
It’s a cat and mouse with me, I wait until car starts and steering wheel positions in place (which does work every time) and see if it automatically adjusts. If not, press the memory button.
Yes, I know, first world problems. LOL
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Old Apr 30, 2022 | 10:20 AM
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Originally Posted by Sonic Boom
It is annoying, especially for such a high end/expensive car!
It’s a cat and mouse with me, I wait until car starts and steering wheel positions in place (which does work every time) and see if it automatically adjusts. If not, press the memory button.
Yes, I know, first world problems. LOL
We all need to COMPLAIN to the dealers, to MBUSA and to MB Germany about all these annoying issues. If we don’t tell them that these issues exist and are annoying, nothing will happen. I believe that many of the W223 issues can be remedied with software updates, but we need to voice our concerns LOUDLY! Tell them you are considering changing brands. That really gets their attention.
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Old Apr 30, 2022 | 01:18 PM
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Originally Posted by Streamliner
We all need to COMPLAIN to the dealers, to MBUSA and to MB Germany about all these annoying issues. If we don’t tell them that these issues exist and are annoying, nothing will happen. I believe that many of the W223 issues can be remedied with software updates, but we need to voice our concerns LOUDLY! Tell them you are considering changing brands. That really gets their attention.
AGREE!! Please provide contact details especially for MB Germany if you have them.
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Old Apr 30, 2022 | 01:39 PM
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Originally Posted by Sonic Boom
AGREE!! Please provide contact details especially for MB Germany if you have them.
All over the web, you will find email addresses, but 99% of the time they are bogus. To really drive a point home these days, nothing beats a well written, succinct, snail-mail letter. You can send it to:

Mr. Ola Källenius
Mercedes-Benz Group AG
70546 Stuttgart
Germany

For MBUSA, go to their site and register with them. Then, just send email after email, with your comments and criticisms.
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Old Apr 30, 2022 | 08:01 PM
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Try this as well:-
Mr. Ola Källenius
Mercedes-Benz Group AG
Corporate Headquarters
Mercedesstraße 120
70372 Stuttgart
Germany

This is the headquarter address. I suggest a physical address rather than a PO box as you might want to send by DHL rather than by your regular postal service.
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Old Jun 22, 2022 | 08:13 PM
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Originally Posted by Sonic Boom
Under Settings>Vehicle>Easy entry/exit I have checked “Steering wheel and seat.”

Therefore, when entering the vehicle and after starting car & closing door, the seat and steering wheel should adjust automatically to the preset.

However, it seems to have a mind of its own; sometimes it works and other times I have to press the seat memory button.

Am I missing something?

it does go to memorized position. My point relates to entry/exit position. The seat does not move back enough to get in/out comfortably.
I think it is to do with safety of back seat passengers and it will not go beyond B pillar. MB US have not been able to confirm this is the case, though…🤷‍♂️
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Old Jun 23, 2022 | 11:55 AM
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I think you need to buckle the seat belt as soon as you sit down first, then start the vehicle. The seat moves & the belt snugs up. Works every time for me when I do, not so consistent when I don't. Also don't put your hands together high on the steering wheel at first. They block the cameras that ID you in the dash flat screen display.
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Old Jun 23, 2022 | 12:14 PM
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Originally Posted by Sleeper Benz
I think you need to buckle the seat belt as soon as you sit down first, then start the vehicle. The seat moves & the belt snugs up. Works every time for me when I do, not so consistent when I don't. Also don't put your hands together high on the steering wheel at first. They block the cameras that ID you in the dash flat screen display.
Interesting, never thought of doing that. Will definitely try. Will get a bit of getting used to, to buckle up before starting car; even though I’m used to buckling up as I’m pulling away (seat does adjust before that “from time to time”)
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Old Jun 23, 2022 | 12:31 PM
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Originally Posted by Streamliner
We all need to COMPLAIN to the dealers, to MBUSA and to MB Germany about all these annoying issues. If we don’t tell them that these issues exist and are annoying, nothing will happen. I believe that many of the W223 issues can be remedied with software updates, but we need to voice our concerns LOUDLY! Tell them you are considering changing brands. That really gets their attention.
I can tell you emphatically that I'm strongly considering changing brands. Reading all the BS problems people are expressing on such an expensive piece of equipment is beyond ridiculous. Quality control is apparently non existent.
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Old Jun 23, 2022 | 07:49 PM
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Originally Posted by Sonic Boom
Under Settings>Vehicle>Easy entry/exit I have checked “Steering wheel and seat.”

Therefore, when entering the vehicle and after starting car & closing door, the seat and steering wheel should adjust automatically to the preset.

However, it seems to have a mind of its own; sometimes it works and other times I have to press the seat memory button.

Am I missing something?

This feature has nothing to do with the presets. All this does is move the seat out of the way to make it easier to get in and out. If for example you have the seat at its furthest position then this won't do anything. Also if you moved the seat manually at any point then this feature is not going to set it back to the preset. You have to do that yourself.
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Old Jun 24, 2022 | 03:40 AM
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Originally Posted by darlop
This feature has nothing to do with the presets. All this does is move the seat out of the way to make it easier to get in and out. If for example you have the seat at its furthest position then this won't do anything. Also if you moved the seat manually at any point then this feature is not going to set it back to the preset. You have to do that yourself.
Uummm, I think partly it has to do with the preset,,,, it’s there clearly in my first post that shows a toggle setting for “Easy entry and exit feature > Steering wheel and seat.” So if that “preset” is toggled off then no way it’s going to move
However, you do bring up an interesting point “f you moved the seat manually at any point then this feature is not going to set it back to the preset.” I do on occasion move the seat position a touch here and there when I’m driving (and not returning it to its memory position when I exit), so maybe that’s what’s causing it not to move into position when I re-enter? Will experiment,,,
Thanks!
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Old Jun 24, 2022 | 03:43 AM
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Originally Posted by darlop
This feature has nothing to do with the presets. All this does is move the seat out of the way to make it easier to get in and out. If for example you have the seat at its furthest position then this won't do anything. Also if you moved the seat manually at any point then this feature is not going to set it back to the preset. You have to do that yourself.
Uummm, I think it partly has to do with the preset,,,, it’s there clearly in my first post that shows a toggle setting for “Easy entry and exit feature > Steering wheel and seat.” So if that “preset” is toggled off then no way it’s going to move
However, you do bring up an interesting point “f you moved the seat manually at any point then this feature is not going to set it back to the preset.” I do on occasion move the seat position a touch here and there when I’m driving (and not returning it to its memory position when I exit), so maybe that’s what’s causing it not to move into position when I re-enter? Will experiment,,,
Thanks!
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Old Jun 24, 2022 | 07:02 AM
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Agree! And it is wired that the easy exit position can not be adjusted as convenient for the car of this class😑. The rear passenger’s safety is Not an excuse as the system could easily sense if the rear seat is loaded and act accordingly
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Old Jun 24, 2022 | 10:19 AM
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I've never had a car with this feature that didn't go back into the preset condition after some trigger when you re-enter; usually when you hit the start button. Not exactly new territory here; this has been a thing for more than a decade.

While I'm at I'd submit that crushing someone's legs in the back seat would be quite an accomplishment in this car. We're not just talking NBA, we're talking Shaquille sizing here in order to successfully score a pinch. Meanwhile Jeep has had the feature in Grand Cherokee for a decade without maiming anyone and it worked as expected.

Just not seeing a lot of wiggle room here, sounds to me like something that needs to get tuned up.
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Old Jun 26, 2022 | 08:59 AM
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It does behave very strangely, in any other car Ive had with this features, older mercedes included when i shut off the vehicle it would move the seat back and steering wheel in. The once you started the vehicle it would readjust to the last known position before the vehicle was shutoff. This car never goes back into the position before shutting off, it just stays in the same position 90% of the time and I actually even set a seat preset to address it. I dont know why its behaving like this but alot of little quirks this thing has.
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Old Jun 26, 2022 | 09:03 AM
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Originally Posted by DoctorDash
It does behave very strangely, in any other car Ive had with this features, older mercedes included when i shut off the vehicle it would move the seat back and steering wheel in. The once you started the vehicle it would readjust to the last known position before the vehicle was shutoff. This car never goes back into the position before shutting off, it just stays in the same position 90% of the time and I actually even set a seat preset to address it. I dont know why its behaving like this but alot of little quirks this thing has.
Exact same here. This is the conundrum I’m talking about.
Not talking about new tech here, as @crabman stated. But only seems to be happening with this (my) car.
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Old Jun 26, 2022 | 09:11 AM
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Originally Posted by Sonic Boom
Exact same here. This is the conundrum I’m talking about.
Not talking about new tech here, as @crabman stated. But only seems to be happening with this (my) car.
Oh your definitely not alone LOL. Do you think its just a bug in the coding? I mean I cannot imagine this is what they intend for easy entry/exit. Then again, sometimes Ive noticed it does actually return to position so i think its just buggy and hopefully they fix with a sw update
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Old Jun 26, 2022 | 10:29 AM
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I was thinking about it and I think the first time I had this feature was on my C6, it was one of the first made and hit my driveway in 04. Of course there I had the seat all the way back anyway, so even though the setting was there it was really just lifting the wheel with the seat not having anywhere to go. But, it worked every time. GM. 2004. This is Mercedes 2022, that comparison just makes it worse for me. lol I'd be fairly well frustrated with this one; I'm hopeful it gets fixed. Mocking flawed tech is always amusing but that isn't much of a silver lining.
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Old Jun 26, 2022 | 03:45 PM
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Thank you all. I thought i was going mad! On my e class (213) - turned off the engine, opened the door, seat went back, stearing wheel went in giving me loads of roam to get out. Getting back in the car, ignition on -seat and steering wheel move back to “my” position. Such a simple thing but really missed it in my last car (Audi A6). Really excited to have it listed on my new C Class - but bloody useless. Doesnt work. On a couple of occasions its actually moved the seat forward! It may be a bug but me and mr dealer will be having a wee chat about it this week.
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