S-Class (W223) 2021 to Present

the car is sub-par

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Old Jul 5, 2022 | 09:14 PM
  #26  
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All bugs. Hardware is solid. Diagnostics and software glitches soon to be resolved exclusively OTA, no need for a dealer visit. But I'm sure MBZ will still massage a should-be-free service into a paid one anyway. The coder nerd sitting on a beach with his laptop somewhere still gots ta get paid. Same *** way Radiologists do it these days.
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Old Jul 5, 2022 | 09:27 PM
  #27  
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Originally Posted by Senecat
All bugs. Hardware is solid. Diagnostics and software glitches soon to be resolved exclusively OTA, no need for a dealer visit. But I'm sure MBZ will still massage a should-be-free service into a paid one anyway. The coder nerd sitting on a beach with his laptop somewhere still gots ta get paid. Same *** way Radiologists do it these days.
Has there been a single OTA update so far for anything other than maps? Just curious.
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Old Jul 5, 2022 | 10:12 PM
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Originally Posted by Senecat
All bugs. Hardware is solid. Diagnostics and software glitches soon to be resolved exclusively OTA, no need for a dealer visit. But I'm sure MBZ will still massage a should-be-free service into a paid one anyway. The coder nerd sitting on a beach with his laptop somewhere still gots ta get paid. Same *** way Radiologists do it these days.
Cardiologists too. Cardiologist-read ECG results can be had within 20 minutes on a holiday Sunday via a handheld at-home device the size of a Fitbit.
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Old Jul 6, 2022 | 03:17 AM
  #29  
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Originally Posted by odesskiy
Has there been a single OTA update so far for anything other than maps? Just curious.
Patience, my son
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Old Jul 6, 2022 | 09:07 AM
  #30  
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Originally Posted by Senecat
Patience, my son
I wish I could tell that to my customers after putting out two years worth of consistently bad and buggy software. Give me your money, shut up and have patience.
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Old Jul 6, 2022 | 09:34 AM
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Yeah demanding patience of people who bought $140,000 cars from you to fix buggy software isn't reasonable, IMO.
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Old Jul 6, 2022 | 09:47 AM
  #32  
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Originally Posted by SW20S
Yeah demanding patience of people who bought $140,000 cars from you to fix buggy software isn't reasonable, IMO.
My car was $156k and I have 4 different issues within the first couple of weeks and 300 miles worth of ownership. Patience? Yeah, F THAT!
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Old Jul 6, 2022 | 10:11 AM
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Originally Posted by odesskiy
My car was $156k and I have 4 different issues within the first couple of weeks and 300 miles worth of ownership. Patience? Yeah, F THAT!
yes, try to be patient. don't plan any long trips so you are always close to your dealer next time something comes up. also set aside some money in case you have to rent a car in case your $156 Mercedes needs service. you should expect issues given your excessive usage of over 100 miles a week. please be reasonable.

I would write more sarcasm, but I have an appointment in an hour at the dealer to see why I have the Left Window Airbag error message on my dashboard. I did/do have my first long road trip planned for this weekend. Silly me planning a trip when at anytime the car will take over your life.

yea, yea, yea, I'm venting. give me a break and don't beat me up
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Old Jul 6, 2022 | 10:27 AM
  #34  
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Originally Posted by Old Rocker
yes, try to be patient. don't plan any long trips so you are always close to your dealer next time something comes up. also set aside some money in case you have to rent a car in case your $156 Mercedes needs service. you should expect issues given your excessive usage of over 100 miles a week. please be reasonable.

I would write more sarcasm, but I have an appointment in an hour at the dealer to see why I have the Left Window Airbag error message on my dashboard. I did/do have my first long road trip planned for this weekend. Silly me planning a trip when at anytime the car will take over your life.

yea, yea, yea, I'm venting. give me a break and don't beat me up
It really is pretty sad that a purchase like this instead of filling you with joy fills you with regret. I am definitely going to make my opinion known if/when I get a survey. In no way should this be accepted as "the norm", "the world we now live in", "your car is an appliance" or any other excuses.
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Old Jul 6, 2022 | 10:37 AM
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Originally Posted by odesskiy
It really is pretty sad that a purchase like this instead of filling you with joy fills you with regret. I am definitely going to make my opinion known if/when I get a survey. In no way should this be accepted as "the norm", "the world we now live in", "your car is an appliance" or any other excuses.
Absolutely. Those surveys arrive early when you are still excited, so many owners don't have enough time to fully evaluate their car before they complete them. I'm not happy there are issues and problems, but my survey would be different now then in my first few weeks of ownership.

I hope your issues get resolved, but I think many of us will move to a different car before the warranty is up for many reasons including switching to electric. I hope Mercedes sorts things out before my next car, or maybe I will have to look elsewhere?
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Old Jul 6, 2022 | 11:00 AM
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By the way, not sure if this has been brought up before. Has anyone noticed how rough downshifts are? My other favorite is while stopped at a red light, with either the HOLD function or the Distronic holding the car and the auto-engine shutoff is enabled, the car decides that it needs to restart itself, the car jerks so violently that I get scared, thinking it's about to lurch into the car in front of me.
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Old Jul 6, 2022 | 11:12 AM
  #37  
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Originally Posted by odesskiy
while stopped at a red light, with either the HOLD function or the Distronic holding the car and the auto-engine shutoff is enabled, the car decides that it needs to restart itself, the car jerks so violently
This is my 3rd car with the start/stop function. My Jaguar was like you describe and I had to defeat the function to maintain sanity. My 2021 GLE450 was much better, but still noticeable. On this 2021 S580 I can not tell it is in use except to look at the tachometer. If yours is that noticeable there must be another defect and it needs service.
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Old Jul 6, 2022 | 11:15 AM
  #38  
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Originally Posted by Old Rocker
This is my 3rd car with the start/stop function. My Jaguar was like you describe and I had to defeat the function to maintain sanity. My 2021 GLE450 was much better, but still noticeable. On this 2021 S580 I can not tell it is in use except to look at the tachometer. If yours is that noticeable there must be another defect and it needs service.
I'll add that to my list of complaints when I drop it off at the dealer on the 14th.
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Old Jul 6, 2022 | 11:20 AM
  #39  
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Originally Posted by odesskiy
I'll add that to my list of complaints when I drop it off at the dealer on the 14th.
If your service writer is Dave, I'll tell him to expect you.
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Old Jul 6, 2022 | 11:52 AM
  #40  
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Originally Posted by Old Rocker
If your service writer is Dave, I'll tell him to expect you.
Fletcher Jones Las Vegas?
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Old Jul 6, 2022 | 12:17 PM
  #41  
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Originally Posted by odesskiy
Fletcher Jones Las Vegas?
yea, they just drove me home.
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Old Jul 6, 2022 | 12:32 PM
  #42  
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Originally Posted by Old Rocker
yea, they just drove me home.
Oh wow, amazing. Didn’t know you were in Vegas too. My first visit there. If you like him, ask him to pick up my appointment on 7/14 @ 9:30am, white 2022 S580.

Or maybe I should say if you DISlike him, because he’s about to deal with a pissed off, frustrated customer 🤣
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Old Jul 6, 2022 | 12:49 PM
  #43  
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Originally Posted by odesskiy
Oh wow, amazing. Didn’t know you were in Vegas too. My first visit there. If you like him, ask him to pick up my appointment on 7/14 @ 9:30am, white 2022 S580.

Or maybe I should say if you DISlike him, because he’s about to deal with a pissed off, frustrated customer 🤣
Dave is very good. I would recommend you call and ask for him to be assigned as your service writer. Their service department is not a 10, but not bad. Like you said loner cars are not as available since the pandemic (anywhere), but Dave will try to make any shortcomings right. On the other hand, I had a list of issues that I brought on my first visit and they said most of them were normal operation. I agree your complaints are real and valid, but I wouldn't expect them to re-engineer the car to solve any or all of them. They will fix defects, but not complaints of the way things work.
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Old Jul 6, 2022 | 12:55 PM
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Interesting, Porsche gave me loaners throughout when in for service. Is that just in Vegas or all dealers?
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Old Jul 6, 2022 | 12:59 PM
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Originally Posted by crabman
Interesting, Porsche gave me loaners throughout when in for service. Is that just in Vegas or all dealers?
loaners are available, but scheduling service with one is usually about 2 weeks out or so. If you use the shuttle you can get an appointment in a few days or in this case the next day.
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Old Jul 6, 2022 | 01:05 PM
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Ah, ok, you need some lead time with Porsche too; not sure what happens when you have a breakdown or issue, never had one.
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Old Jul 6, 2022 | 01:10 PM
  #47  
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There are loaner cars, but it seems that greedy dealers sold off a large number of them because of the car shortage situation, so they don't even let you know it's an option. When you call to schedule, they ask you whether you will need to use their shuttle or you have your own transportation from the dealership. You have to ask for a loaner and they let you know what the availability is like. I scheduled yesterday (7/5) and the first available loaner was on 7/14. I don't mind waiting, since none of my issues are making the car undrivable, although if my Check Engine light didn't go away, I would be without a car. Also, the days of upscale loaners for customers with higher-end models are over, these days all you get is a base GLC, even if you bring a Maybach in. I was making fun of my friend for paying $2700/month to drive a GLC while his S580 was stuck at the dealer for over two months. I wonder what the service is like on the Bentley/RR side. If I wanted a crappy car with crappy service, I would've picked up Tesla Model X Plaid that was waiting for me on the lot and I didn't pull the trigger on.
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Old Jul 6, 2022 | 01:10 PM
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Originally Posted by crabman
Ah, ok, you need some lead time with Porsche too; not sure what happens when you have a breakdown or issue, never had one.
A few weeks ago I had an appointment with a shuttle as no loner was available for 2 more weeks. Things went south on the service and all of a sudden they had a loner for me. I suspect they hold a few loners back for these cases. I have an 2021 S580 and the 3 times I got a loner, it was an E-Class.
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Old Jul 6, 2022 | 01:21 PM
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Originally Posted by Old Rocker
A few weeks ago I had an appointment with a shuttle as no loner was available for 2 more weeks. Things went south on the service and all of a sudden they had a loner for me. I suspect they hold a few loners back for these cases. I have an 2021 S580 and the 3 times I got a loner, it was an E-Class.
Interesting, seems that Henderson hands out mostly GLC's.
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Old Jul 6, 2022 | 01:24 PM
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Originally Posted by chassis
Sorry to hear of the experience. This is standard MB quality. Especially so on new models.
Same old broken record response.
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