9 WEEKS since repurchase approved and…..
MBWorld God!
Joined: Dec 2019
Posts: 32,217
Likes: 6,275
Well, I finally got the call from the Sedgewick rep and met him at the dealer yesterday. He looked the car over, had me sign a bunch of papers and then handed me a check for about $56,000.00. I was refunded my down payment, every lease payment, all taxes and there was no deduction for the 15K miles I put on the car over the 18 months I had it. They even refunded the prorated portion of the remaining license. I have contacted the dealer where I leased the car and they will be refunding the unused portion of the MB Pre-Paid Maintenance contract. In the end, my expenses were for the one “A” Service, the set of conventional tires I put on the car, license, insurance and gas.
Before anyone makes the comment that MBUSA was just so generous in finally resolving my nightmare experience with their $153,700.00 flagship sedan, please let me point out that their “generosity” was pretty much mandated by California Lemon Law legislation and that by voluntarily offering to repurchase the car, they saved themselves the attorney fees that would have resulted had they forced me to hire legal counsel. In this insane state where I live, the Lemon Law is on the extremely short list of only TWO benefits, the weather being the other one.
I know that several folks here felt that I should have just traded the car over a year ago since I was so unhappy with it. However, that would have resulted in me taking a massive loss on the car and I would have most likely ended up with another new MB, which to me now, is unacceptable. For the first time EVER, since I was of driving age, I can truthfully say that there is not one MB model in the current line that I would like to drive.
Lastly, I should mention that had MB Financial Services allowed me to seek out a “well qualified” person to take over the lease on this car, this whole fiasco could have been avoided long ago. In 2014, when I leased a new ML350BT and later found that I really missed my big sedan, I placed an ad on this site and found a gentleman who assumed the MBFS lease and I ordered a new S550. The fellow still has the ML and loves it. Since that time, I went on to lease SIX new MB’s. Even though MB is not the only company who does not allow lease assumptions anymore, they were “MY” favored automaker and with this last very trying S580 “MASSACREE,” even IF there was a new MB I was interested in, I would have thought long and hard before I signed on the dotted line. It makes zero sense to me to lock customers into a vehicle they are unhappy with and I hope they change that back one day soon.
Thanks to all here who commented on my S580 posts. I’d like to say that I’m done complaining about it, but I’m sure you all know that I’m probably not.
Before anyone makes the comment that MBUSA was just so generous in finally resolving my nightmare experience with their $153,700.00 flagship sedan, please let me point out that their “generosity” was pretty much mandated by California Lemon Law legislation and that by voluntarily offering to repurchase the car, they saved themselves the attorney fees that would have resulted had they forced me to hire legal counsel. In this insane state where I live, the Lemon Law is on the extremely short list of only TWO benefits, the weather being the other one.
I know that several folks here felt that I should have just traded the car over a year ago since I was so unhappy with it. However, that would have resulted in me taking a massive loss on the car and I would have most likely ended up with another new MB, which to me now, is unacceptable. For the first time EVER, since I was of driving age, I can truthfully say that there is not one MB model in the current line that I would like to drive.
Lastly, I should mention that had MB Financial Services allowed me to seek out a “well qualified” person to take over the lease on this car, this whole fiasco could have been avoided long ago. In 2014, when I leased a new ML350BT and later found that I really missed my big sedan, I placed an ad on this site and found a gentleman who assumed the MBFS lease and I ordered a new S550. The fellow still has the ML and loves it. Since that time, I went on to lease SIX new MB’s. Even though MB is not the only company who does not allow lease assumptions anymore, they were “MY” favored automaker and with this last very trying S580 “MASSACREE,” even IF there was a new MB I was interested in, I would have thought long and hard before I signed on the dotted line. It makes zero sense to me to lock customers into a vehicle they are unhappy with and I hope they change that back one day soon.
Thanks to all here who commented on my S580 posts. I’d like to say that I’m done complaining about it, but I’m sure you all know that I’m probably not.
MBWorld Fanatic!
Joined: Jun 2019
Posts: 2,125
Likes: 939
From: Costco
2023 S500
I regret not being patient and forcing a buyback on my GLE. It would have eventually met that criteria had I endured, but man I hate gong to the dealership for unplanned service visits. Aggravating, but it would have been worth it in hindsight.
MBWorld Fanatic!
Joined: Jun 2015
Posts: 2,296
Likes: 1,481
23 S580 Executive
It's a short journey, I'd submit that letting a multinational suck life out of any portion of it may not be money well spent; or in this case, well saved. Depends on the man and his financials I suppose.
Thread Starter
MBWorld Fanatic!
Joined: Oct 2010
Posts: 8,120
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From: Corona Del Mar, CA
2019 SL450, 2019 E450 Luxury Trim Wagon, 2024 BMW I7 xDrive60
Having leased my 2022 S580 sight unseen during the great CCP Virus fiasco and related vehicle shortage, I felt SWINDLED after I determined that the EABC equipped car was never going to ride nearly as good as my previous MBC equipped W222’s. I was so disappointed. First I put my favorite Bridgestone QuietTrack tires on the car and if anything, the ride got worse. Then I went with Continental’s that gave me some improvement, but the ride was still reasonably horrible, in my opinion.
As it turned out, when the car stranded me and it took the dealer 30 days to repair it, that was a stroke of luck for me and a relatively easy way out of the diabolical lease I was entangled in. In the end, as annoying as the car was, the experience provided a bit of entertainment to this old guy and getting all my money back makes me feel better.
I know most here are tired of hearing this, but with many, many new cars under my belt, I can truthfully say that in my experienced opinion, the HVAC and the quieter cabin are the ONLY things that excel in the W223 over the W222. The W222 is a much better car in virtually every other respect.
MBWorld Fanatic!
Joined: Jun 2015
Posts: 2,296
Likes: 1,481
23 S580 Executive
My apologies, wasn't a call out. Some guys are going after the buyback on principal, some because they need to come out in the least costly way, some because they're not bothered by the whole thing and that makes the buyout a no-brainer. On the other hand are those who are eaten up by this kind of thing, have enough money to walk away, etc. Lots of things might drive a man one way or the other.
I was responding to frenetic; maybe he did the right thing getting out, it isn't necessarily a bad thing, it depends on the man and his financial situation.
I was responding to frenetic; maybe he did the right thing getting out, it isn't necessarily a bad thing, it depends on the man and his financial situation.
MBWorld Fanatic!
Joined: Jun 2019
Posts: 2,125
Likes: 939
From: Costco
2023 S500
Oh for me the only benefit of doing a buyback/lemon would have been financial. I think I ultimately ended up eating $10k to get out, and I made maybe a total of $15k in payments at that point, including the down payment, towards my loan (I purchased versus a lease). However, the journey to get there would have been miserable for me.
In any case, it’s all water under the bridge at this point. I’m very happy to rid myself of my first and only new car purchase that I ever regretted and I’ll never buy anything ever again out of that factory, so I learned an expensive and hard lesson.
In any case, it’s all water under the bridge at this point. I’m very happy to rid myself of my first and only new car purchase that I ever regretted and I’ll never buy anything ever again out of that factory, so I learned an expensive and hard lesson.
MBWorld God!
Joined: Dec 2019
Posts: 32,217
Likes: 6,275
Well, we all have different priorities. I’m many years retired. I still have an office or “man cave” that I go to, but it’s more to get me “out of the house” than to conduct business. My wife and I are not great travelers anymore, so basically, I’m usually “around.”
Having leased my 2022 S580 sight unseen during the great CCP Virus fiasco and related vehicle shortage, I felt SWINDLED after I determined that the EABC equipped car was never going to ride nearly as good as my previous MBC equipped W222’s. I was so disappointed. First I put my favorite Bridgestone QuietTrack tires on the car and if anything, the ride got worse. Then I went with Continental’s that gave me some improvement, but the ride was still reasonably horrible, in my opinion.
As it turned out, when the car stranded me and it took the dealer 30 days to repair it, that was a stroke of luck for me and a relatively easy way out of the diabolical lease I was entangled in. In the end, as annoying as the car was, the experience provided a bit of entertainment to this old guy and getting all my money back makes me feel better.
I know most here are tired of hearing this, but with many, many new cars under my belt, I can truthfully say that in my experienced opinion, the HVAC and the quieter cabin are the ONLY things that excel in the W223 over the W222. The W222 is a much better car in virtually every other respect.
Having leased my 2022 S580 sight unseen during the great CCP Virus fiasco and related vehicle shortage, I felt SWINDLED after I determined that the EABC equipped car was never going to ride nearly as good as my previous MBC equipped W222’s. I was so disappointed. First I put my favorite Bridgestone QuietTrack tires on the car and if anything, the ride got worse. Then I went with Continental’s that gave me some improvement, but the ride was still reasonably horrible, in my opinion.
As it turned out, when the car stranded me and it took the dealer 30 days to repair it, that was a stroke of luck for me and a relatively easy way out of the diabolical lease I was entangled in. In the end, as annoying as the car was, the experience provided a bit of entertainment to this old guy and getting all my money back makes me feel better.
I know most here are tired of hearing this, but with many, many new cars under my belt, I can truthfully say that in my experienced opinion, the HVAC and the quieter cabin are the ONLY things that excel in the W223 over the W222. The W222 is a much better car in virtually every other respect.
MBWorld God!
Joined: Dec 2019
Posts: 32,217
Likes: 6,275
Oh for me the only benefit of doing a buyback/lemon would have been financial. I think I ultimately ended up eating $10k to get out, and I made maybe a total of $15k in payments at that point, including the down payment, towards my loan (I purchased versus a lease). However, the journey to get there would have been miserable for me.
In any case, it’s all water under the bridge at this point. I’m very happy to rid myself of my first and only new car purchase that I ever regretted and I’ll never buy anything ever again out of that factory, so I learned an expensive and hard lesson.
In any case, it’s all water under the bridge at this point. I’m very happy to rid myself of my first and only new car purchase that I ever regretted and I’ll never buy anything ever again out of that factory, so I learned an expensive and hard lesson.
Enjoy your cars folks!
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Newbie
Joined: Apr 2024
Posts: 1
Likes: 0
GLE 350
Sedgwick won’t return calls or emails.
Well, I finally got the call from the Sedgewick rep and met him at the dealer yesterday. He looked the car over, had me sign a bunch of papers and then handed me a check for about $56,000.00. I was refunded my down payment, every lease payment, all taxes and there was no deduction for the 15K miles I put on the car over the 18 months I had it. They even refunded the prorated portion of the remaining license. I have contacted the dealer where I leased the car and they will be refunding the unused portion of the MB Pre-Paid Maintenance contract. In the end, my expenses were for the one “A” Service, the set of conventional tires I put on the car, license, insurance and gas.
Before anyone makes the comment that MBUSA was just so generous in finally resolving my nightmare experience with their $153,700.00 flagship sedan, please let me point out that their “generosity” was pretty much mandated by California Lemon Law legislation and that by voluntarily offering to repurchase the car, they saved themselves the attorney fees that would have resulted had they forced me to hire legal counsel. In this insane state where I live, the Lemon Law is on the extremely short list of only TWO benefits, the weather being the other one.
I know that several folks here felt that I should have just traded the car over a year ago since I was so unhappy with it. However, that would have resulted in me taking a massive loss on the car and I would have most likely ended up with another new MB, which to me now, is unacceptable. For the first time EVER, since I was of driving age, I can truthfully say that there is not one MB model in the current line that I would like to drive.
Lastly, I should mention that had MB Financial Services allowed me to seek out a “well qualified” person to take over the lease on this car, this whole fiasco could have been avoided long ago. In 2014, when I leased a new ML350BT and later found that I really missed my big sedan, I placed an ad on this site and found a gentleman who assumed the MBFS lease and I ordered a new S550. The fellow still has the ML and loves it. Since that time, I went on to lease SIX new MB’s. Even though MB is not the only company who does not allow lease assumptions anymore, they were “MY” favored automaker and with this last very trying S580 “MASSACREE,” even IF there was a new MB I was interested in, I would have thought long and hard before I signed on the dotted line. It makes zero sense to me to lock customers into a vehicle they are unhappy with and I hope they change that back one day soon.
Thanks to all here who commented on my S580 posts. I’d like to say that I’m done complaining about it, but I’m sure you all know that I’m probably not.
Before anyone makes the comment that MBUSA was just so generous in finally resolving my nightmare experience with their $153,700.00 flagship sedan, please let me point out that their “generosity” was pretty much mandated by California Lemon Law legislation and that by voluntarily offering to repurchase the car, they saved themselves the attorney fees that would have resulted had they forced me to hire legal counsel. In this insane state where I live, the Lemon Law is on the extremely short list of only TWO benefits, the weather being the other one.
I know that several folks here felt that I should have just traded the car over a year ago since I was so unhappy with it. However, that would have resulted in me taking a massive loss on the car and I would have most likely ended up with another new MB, which to me now, is unacceptable. For the first time EVER, since I was of driving age, I can truthfully say that there is not one MB model in the current line that I would like to drive.
Lastly, I should mention that had MB Financial Services allowed me to seek out a “well qualified” person to take over the lease on this car, this whole fiasco could have been avoided long ago. In 2014, when I leased a new ML350BT and later found that I really missed my big sedan, I placed an ad on this site and found a gentleman who assumed the MBFS lease and I ordered a new S550. The fellow still has the ML and loves it. Since that time, I went on to lease SIX new MB’s. Even though MB is not the only company who does not allow lease assumptions anymore, they were “MY” favored automaker and with this last very trying S580 “MASSACREE,” even IF there was a new MB I was interested in, I would have thought long and hard before I signed on the dotted line. It makes zero sense to me to lock customers into a vehicle they are unhappy with and I hope they change that back one day soon.
Thanks to all here who commented on my S580 posts. I’d like to say that I’m done complaining about it, but I’m sure you all know that I’m probably not.
I can’t get Sedgwick to return my call or email. When I contacted Mercedes, they say that they approved the buyback and that it is up to Sedgwick. No one will talk to me.
Thread Starter
MBWorld Fanatic!
Joined: Oct 2010
Posts: 8,120
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From: Corona Del Mar, CA
2019 SL450, 2019 E450 Luxury Trim Wagon, 2024 BMW I7 xDrive60
Junior Member
Joined: Feb 2022
Posts: 62
Likes: 30
S580 202
I sent her a 2lb box of Sees candy as a thank you for her help when mine was completed.
They are very busy and at least you have a vehicle in the meantime. MB will reimburse everything up to the day of buyback completion.
I ended up not taking their buyback but instead took their cash compensation for my trouble, all processed by Sedgwick. I LOVE the car and am very pleased that I did not have them buy it back.
MBWorld Fanatic!
Joined: Jun 2015
Posts: 9,051
Likes: 4,557
From: Maryland
2024 S580
I don't blame anybody who is having problems with a car that is having a lot of issues for pursuing a buyback. This isn't a Camry...
Newbie
Joined: Jul 2024
Posts: 12
Likes: 0
From: Denver
GiGi - Gold EQS 450
Buyback of EQS 580
Interesting. I finally got approved for buyback of my lemon with the exploding sunroof and have been told Sedgwick is going to handle it from here on out.
Hopefully it takes less than the eleven weeks it took Mercedes to approve the buyback (9 of which the vehicle was awaiting repair at the dealer. . . )
Hopefully it takes less than the eleven weeks it took Mercedes to approve the buyback (9 of which the vehicle was awaiting repair at the dealer. . . )
Junior Member
Joined: Sep 2024
Posts: 32
Likes: 13
2024 AMG CLE 53 Buyback
Hi Everyone,
I initiated the buyback process on September 17, 2024, and received approval on November 11, 2024. Instead of waiting for a call from Sedgwick, I reached out to them directly on November 12, 2024. The reimbursement intake specialist requested that I email a few documents, which he confirmed he received. I am now awaiting the official offer from Sedgwick.
I initiated the buyback process on September 17, 2024, and received approval on November 11, 2024. Instead of waiting for a call from Sedgwick, I reached out to them directly on November 12, 2024. The reimbursement intake specialist requested that I email a few documents, which he confirmed he received. I am now awaiting the official offer from Sedgwick.
Newbie
Joined: Jul 2024
Posts: 12
Likes: 0
From: Denver
GiGi - Gold EQS 450
Hi Everyone,
I initiated the buyback process on September 17, 2024, and received approval on November 11, 2024. Instead of waiting for a call from Sedgwick, I reached out to them directly on November 12, 2024. The reimbursement intake specialist requested that I email a few documents, which he confirmed he received. I am now awaiting the official offer from Sedgwick.
I initiated the buyback process on September 17, 2024, and received approval on November 11, 2024. Instead of waiting for a call from Sedgwick, I reached out to them directly on November 12, 2024. The reimbursement intake specialist requested that I email a few documents, which he confirmed he received. I am now awaiting the official offer from Sedgwick.
MBWorld God!
Joined: Dec 2019
Posts: 32,217
Likes: 6,275
Hi Everyone,
I initiated the buyback process on September 17, 2024, and received approval on November 11, 2024. Instead of waiting for a call from Sedgwick, I reached out to them directly on November 12, 2024. The reimbursement intake specialist requested that I email a few documents, which he confirmed he received. I am now awaiting the official offer from Sedgwick.
I initiated the buyback process on September 17, 2024, and received approval on November 11, 2024. Instead of waiting for a call from Sedgwick, I reached out to them directly on November 12, 2024. The reimbursement intake specialist requested that I email a few documents, which he confirmed he received. I am now awaiting the official offer from Sedgwick.
Junior Member
Joined: Sep 2024
Posts: 32
Likes: 13
Update:
Today, I received notice that my case has been assigned to a case manager. The case manager will now calculate the repurchase offer, submit it to MBUSA for approval, and then send me a breakdown of the offer via email. They estimate that this process will take 10 to 14 business days.
Hi Everyone,
I initiated the buyback process on September 17, 2024, and received approval on November 11, 2024. Instead of waiting for a call from Sedgwick, I reached out to them directly on November 12, 2024. The reimbursement intake specialist requested that I email a few documents, which he confirmed he received. I am now awaiting the official offer from Sedgwick.
I initiated the buyback process on September 17, 2024, and received approval on November 11, 2024. Instead of waiting for a call from Sedgwick, I reached out to them directly on November 12, 2024. The reimbursement intake specialist requested that I email a few documents, which he confirmed he received. I am now awaiting the official offer from Sedgwick.
Junior Member
Joined: Sep 2024
Posts: 32
Likes: 13
I truly loved the vehicle, but they are unable to resolve a clicking issue coming from the rear wheels. I've also been experiencing problems with squeaky brakes and a few other minor issues. I plan to get the 2025 model when I return this vehicle.
MBWorld God!
Joined: Dec 2019
Posts: 32,217
Likes: 6,275
Today, I received notice that my case has been assigned to a case manager. The case manager will now calculate the repurchase offer, submit it to MBUSA for approval, and then send me a breakdown of the offer via email. They estimate that this process will take 10 to 14 business days.
MBWorld Fanatic!
Joined: Feb 2002
Posts: 6,061
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From: 2000 ft over the FL coast in a B-17
Various
Junior Member
Joined: Sep 2024
Posts: 32
Likes: 13
It’s possible! Unfortunately, I don't have any other model in mind that I would consider driving. Initially, I went in to test the GT53 and also drove the C63 and C43. I wasn't even aware that the CLE 53 was available in dealerships until my sales representative suggested I take it for a test drive. After experiencing the CLE 53, I was convinced it would be my next daily driver.
MBWorld Fanatic!
Joined: Feb 2002
Posts: 6,061
Likes: 326
From: 2000 ft over the FL coast in a B-17
Various
It’s possible! Unfortunately, I don't have any other model in mind that I would consider driving. Initially, I went in to test the GT53 and also drove the C63 and C43. I wasn't even aware that the CLE 53 was available in dealerships until my sales representative suggested I take it for a test drive. After experiencing the CLE 53, I was convinced it would be my next daily driver.
Have you posted this/the buyback on the CLE forum?
Junior Member
Joined: Sep 2024
Posts: 32
Likes: 13
Regarding the clicking issue, it appears that MB has already identified the problem; it only affects press/testing vehicles and earlier builds. I suspect this is why my buyback was approved so quickly. I don't recall seeing a forum discussing CLE 53 buyback experiences please share, and I will post there.
