Contacting MBUSA for AMG support
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Contacting MBUSA for AMG support
Last edited by Ferrariman; Aug 6, 2003 at 05:40 PM.
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From: Wilkes Barre Pa.
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after reading the letter all i can say is...AMG and MB are one and the same. AMG isn't a subcontractor that would have it's own outlets to directly communicate with purchasers of it's vehicles. AMG is MB. I don't see the need for anyone to be able to contact AMG directly. AMG is an assembly line process just like that of any auto manufactured by MB. that would be like an S500 owner trying to contact the plant where his car was manufactured because he was getting poor service at his dealership. if this guys not comfortable with MB's service and support he shouldn't buy the car.
is it me everyone or are a lot people who purchase MB's are spoiled, removed from reality, impossible to please nitwits who expect MB to kiss their ***!!!
and if MB doesn't kiss their *** they cry like babies to jdpowers and anyone who will listen???
is it me everyone or are a lot people who purchase MB's are spoiled, removed from reality, impossible to please nitwits who expect MB to kiss their ***!!!
and if MB doesn't kiss their *** they cry like babies to jdpowers and anyone who will listen???
Last edited by S55inPA; Aug 7, 2003 at 11:46 AM.
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S55inPA
I see that you don't understand the issue.
First, AMG and MB are NOT one and the same. If you do not believe me contact MBUSA and they will tell you so - as they have told many. They regard AMG as an "aftermarket" company and as MBUSA has stated, they do not service the "aftermarket"! These are the words of MBUSA Tech Support - as hard as it is to believe.
The point is that AMG is the designer/engineering function for many of the components and modifications. No one wants to talk to the assembly line (we are not idiots here!), but when anyone has a significant problem that is beyond the dealer's and MBUSA's capability, then the design engineers (i.e. AMG) are the last resort. If you read through most of the threads you will see any number of instances where service on AMG vehicles has been less than acceptable.
The issue remains, why can't the dealer or MBUSA contact AMG to resolve issues on AMG designed componenets?
You have proven your own point. I hope that you will never encounter a situation where your car cannot be properly repaired, but if you do - remember this thread.
I see that you don't understand the issue.
First, AMG and MB are NOT one and the same. If you do not believe me contact MBUSA and they will tell you so - as they have told many. They regard AMG as an "aftermarket" company and as MBUSA has stated, they do not service the "aftermarket"! These are the words of MBUSA Tech Support - as hard as it is to believe.
AMG is an assembly line process just like that of any auto manufactured by MB. that would be like an S500 owner trying to contact the plant where his car was manufactured because he was getting poor service at his dealership. if this guys not comfortable with MB's service and support he shouldn't buy the car.
The issue remains, why can't the dealer or MBUSA contact AMG to resolve issues on AMG designed componenets?
a lot people who purchase MB's spoiled, removed from reality
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From: Wilkes Barre Pa.
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ok the reality is this,
AMG's .........
MB manufactures them(separate facility)
MB sells them
MB warranties them
MB services them......
so if you don't like or feel that MB can take care of any
of the service related issues don't buy one!
and for resolving problems with AMG components....your MB service center is the place to take you MB AMG!
what will be next...."my power seat won't work so can MB provide me with the manufacturer so i can speak to the seats rep to get it fixed????"
c'mon....be realistic.
like i said....some people who own MB's feel they have the right to whine because they drive an MB.
AMG's .........
MB manufactures them(separate facility)
MB sells them
MB warranties them
MB services them......
so if you don't like or feel that MB can take care of any
of the service related issues don't buy one!
and for resolving problems with AMG components....your MB service center is the place to take you MB AMG!
what will be next...."my power seat won't work so can MB provide me with the manufacturer so i can speak to the seats rep to get it fixed????"
c'mon....be realistic.
like i said....some people who own MB's feel they have the right to whine because they drive an MB.
Last edited by S55inPA; Aug 7, 2003 at 12:11 PM.
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From: Wilkes Barre Pa.
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i read the posts on the other site....
what is your point victor?
almost everyone on that site said the same thing i did?
but yet you post a link to a letter complaining about MB on more than one forum on this site. why?
it seems that you want to make MB look bad because your having a pissing contest with them that your losing.
I don't take any pleasure in you having service problems with your MB but you seem to be going about it completely the wrong way.
what is your point victor?
almost everyone on that site said the same thing i did?
but yet you post a link to a letter complaining about MB on more than one forum on this site. why?
it seems that you want to make MB look bad because your having a pissing contest with them that your losing.
I don't take any pleasure in you having service problems with your MB but you seem to be going about it completely the wrong way.
