SL-Class (R230) 2003 -- 2012: Discussion on the SL500, SL550, SL600

SL/R230: New PS Hose Shipped Already Corroded

Old Jan 24, 2024 | 04:54 PM
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Hary Gahtoe's Avatar
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New PS Hose Shipped Already Corroded

You might want to try someone besides FCP euro when ordering PS hoses. When I changed to a standard PS pump I ordered a new hose. The box arrived in average time and the cardboard box was normal and dry. Problem arose when I unsealed the plastic bag it came in with soft protective caps on the fittings. It had corroded inside the bag, made for shipping by Rein
I paid way more than I would have if I bought it from eBay or Amazon so let it just be a warning.
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Old Jan 24, 2024 | 06:03 PM
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FCP has great customer service. Why not reach out and check if they can send you a replacement?

The couple of times I had an issue with an order, a replacement part and a pre-paid return label were sent my way.

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Old Jan 24, 2024 | 06:27 PM
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Originally Posted by HLG600
FCP has great customer service. Why not reach out and check if they can send you a replacement? .
Before I post anything about such issues I always follow thru and make sure I fully communicate with suppliers.
4x’s I reached out and the response was the worst I’ve ever received
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Old Jan 24, 2024 | 06:39 PM
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Since I initiated contact it has been 2 days and no competent response. They don’t read the messages and continue to send incohesive replies. They either don’t care or likely don’t understand what the problem is and unfortunately lack the ability to deal effectively with the situation
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Old Jan 25, 2024 | 03:11 PM
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Originally Posted by Hary Gahtoe
Before I post anything about such issues I always follow thru and make sure I fully communicate with suppliers.
4x’s I reached out and the response was the worst I’ve ever received
Originally Posted by Hary Gahtoe
Since I initiated contact it has been 2 days and no competent response. They don’t read the messages and continue to send incohesive replies. They either don’t care or likely don’t understand what the problem is and unfortunately lack the ability to deal effectively with the situation
I just had an issue with an order (new parts arrived damaged / unusable) and reached out to FCP customer service today. Received a response within the hour followed by an immediate resolution via an order for replacement items being placed.

What was the response you received?

Frankly, as a customer of FCP's for 10+ years now, they've been nothing but excellent the several times I've had an issue with an order.

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Old Oct 30, 2024 | 07:15 PM
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Originally Posted by Hary Gahtoe
You might want to try someone besides FCP euro when ordering PS hoses. When I changed to a standard PS pump I ordered a new hose. The box arrived in average time and the cardboard box was normal and dry and Deep Carpet Cleaning. The problem arose when I unsealed the plastic bag it came in with soft protective caps on the fittings. It had corroded inside the bag, made for shipping by
I paid way more than I would have if I bought it from eBay or Amazon so let it just be a warning.
Thanks for the heads-up! It’s frustrating to hear about the corrosion issue with the PS hose from FCP Euro, especially after paying a premium price. I appreciate the warning and will definitely consider checking eBay or Amazon for better options next time. It’s always good to have alternatives, especially when it comes to parts that need to be reliable. I hope you were able to resolve the issue quickly!
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