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I need to put my trunk into service mode/position and it will not lift. I tried with the key at the 11 o'clock position and nothing. In the photo with the gray arrows below, I unlocked the hinge with the bolt. You can see it loose at the arrow on top. In the second photo I released the pressure at the pump and unplugged it. In the video, you can see the arm move but that is as far as it will go. It acts like something is stuck. What am I missing? IMG_9893 (1).mov
You say 'the hinge', did you release both hinges? If so, you need to start by pulling straight up at the rear of the frame. It needs to come up a few inches before it can pivot.
Also, if your roof is working, the quickest way to get into service mode is to open the roof just until the trunk is up, then open the lid at the rear using the key. No pump bypass, no manual unlocking of the frame latches.
2013 Porsche 911 Carrera 4S, 2004 SL55, 2012 Lexus IS250, 2021 Toyota Highlander
Here's a good video that describes the process. As Mike mentioned above, there are two hinge that need to be released and then you have to pull up first from the base. This is what got me the first time I did this. I still have never been able to do it alone. My son has had to help me out on several occasions. Good luck!
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