View Poll Results: How many days in the shop for problems?
<1 day
6
54.55%
1-5 days
4
36.36%
6-10 days
1
9.09%
11-20 days
0
0%
21-30 days
0
0%
>30 days
0
0%
Voters: 11. You may not vote on this poll
E55 Service Log
Thread Starter
Member
Joined: Dec 2001
Posts: 143
Likes: 0
From: Houston
2002 E55
E55 Service Log
In the first 12 months or 12,000 miles (whichever came first) on your E55, how many days did your car spend in the shop for OEM problems (that is, not for scheduled service or upgrades)?
* How long have you owned the car?
* How many major issues (affecting drivability) have you experienced?
* How many minor issues -- excluding routine service -- have you experienced?
* Were all of the repairs made to your satisfaction?
* Were all of the repairs covered by the warranty?
* Were you satisfied with how you were treated by the dealership?
* Were you satisfied with how you were treated by Mercedes?
The same poll was posted on the M5 board; I thought it'd be interesting to compare data.
BMW Service Log poll
* How long have you owned the car?
* How many major issues (affecting drivability) have you experienced?
* How many minor issues -- excluding routine service -- have you experienced?
* Were all of the repairs made to your satisfaction?
* Were all of the repairs covered by the warranty?
* Were you satisfied with how you were treated by the dealership?
* Were you satisfied with how you were treated by Mercedes?
The same poll was posted on the M5 board; I thought it'd be interesting to compare data.
BMW Service Log poll
Thread Starter
Member
Joined: Dec 2001
Posts: 143
Likes: 0
From: Houston
2002 E55
Re: E55 Service Log
Here are my own responses:
* How long have you owned the car? 6 months / 12,000 miles.
* How many major issues (affecting drivability) have you experienced? 2 (collapsed valve lifter, twice).
* How many minor issues -- excluding routine service -- have you experienced? 2 (auto-adjusting headlight on the fritz, twice).
* Were all of the repairs made to your satisfaction? No -- neither problem should have recurred after the first repair. The headlight issue still has not been resolved.
* Were all of the repairs covered by the warranty? Yes.
* Were you satisfied with how you were treated by the dealership? Yes. They try hard, and didn't complain when I pranged their loaner car. But this is my first new car, and I can't get used to dealing with a service writer instead of a mechanic. I recognize that this is the way things are at dealerships, but I'd rather get to know the guy who actually has his hands in the guts of my car than someone whose job is to sell me more service. As soon as my warranty is up, I'm going back to an independent shop.
* Were you satisfied with how you were treated by Mercedes? Yes.
* How long have you owned the car? 6 months / 12,000 miles.
* How many major issues (affecting drivability) have you experienced? 2 (collapsed valve lifter, twice).
* How many minor issues -- excluding routine service -- have you experienced? 2 (auto-adjusting headlight on the fritz, twice).
* Were all of the repairs made to your satisfaction? No -- neither problem should have recurred after the first repair. The headlight issue still has not been resolved.
* Were all of the repairs covered by the warranty? Yes.
* Were you satisfied with how you were treated by the dealership? Yes. They try hard, and didn't complain when I pranged their loaner car. But this is my first new car, and I can't get used to dealing with a service writer instead of a mechanic. I recognize that this is the way things are at dealerships, but I'd rather get to know the guy who actually has his hands in the guts of my car than someone whose job is to sell me more service. As soon as my warranty is up, I'm going back to an independent shop.
* Were you satisfied with how you were treated by Mercedes? Yes.
Member
Joined: Nov 2001
Posts: 96
Likes: 0
From: Seattle
E63
* How long have you owned the car?
18 months / 13,000
* How many major issues (affecting drivability) have you experienced?
one (airbag ECU went dead)
* How many minor issues -- excluding routine service -- have you experienced?
one (rear window-sill rattle when over 80-mph)
* Were all of the repairs made to your satisfaction?
yes (rear window-sill repair required 100-miles of driving to diagnose and fix problem, though )
* Were all of the repairs covered by the warranty?
yes
* Were you satisfied with how you were treated by the dealership?
yes
* Were you satisfied with how you were treated by Mercedes?
yes
18 months / 13,000
* How many major issues (affecting drivability) have you experienced?
one (airbag ECU went dead)
* How many minor issues -- excluding routine service -- have you experienced?
one (rear window-sill rattle when over 80-mph)
* Were all of the repairs made to your satisfaction?
yes (rear window-sill repair required 100-miles of driving to diagnose and fix problem, though )
* Were all of the repairs covered by the warranty?
yes
* Were you satisfied with how you were treated by the dealership?
yes
* Were you satisfied with how you were treated by Mercedes?
yes
Out Of Control!
Joined: Nov 2001
Posts: 21,014
Likes: 2
From: CA, NV, CO
* How long have you owned the car?
8 months / 2,300 and change..
* How many major issues (affecting drivability) have you experienced?
None
* How many minor issues -- excluding routine service -- have you experienced?
None
* Were all of the repairs made to your satisfaction?
N/a
* Were all of the repairs covered by the warranty?
N/a
* Were you satisfied with how you were treated by the dealership?
I'm always satisfied there! lol!
* Were you satisfied with how you were treated by Mercedes?
yes
8 months / 2,300 and change..
* How many major issues (affecting drivability) have you experienced?
None
* How many minor issues -- excluding routine service -- have you experienced?
None
* Were all of the repairs made to your satisfaction?
N/a
* Were all of the repairs covered by the warranty?
N/a
* Were you satisfied with how you were treated by the dealership?
I'm always satisfied there! lol!
* Were you satisfied with how you were treated by Mercedes?
yes
