Thank you Joe!!!!
03-20-2009, 02:05 PM
#1
Member
Thread Starter
Thank you Joe!!!!
MB World,
I just wanted to take a moment to share my miserable experience with one vendor (not a sponsor here) and then how another online vendor saved the day.
A few weeks ago, I needed to purchase some front brake pads. I searched here and decided to go with EBC ceramics. I found them online and placed the order. A week went by and I inquired as to the status, as I was a bit nervous of my pads wearing out. I felt like I was connected to an outsourced call center overseas. No help, I was told not in stock. So I kindly requested my money back and ordered OEM pads immediately. It took 4 weeks to get a refund and the customer service rep insulted me via email by making fun of my name. In the end, I learned 2 things; there are currently no aftermarket pads for the E63, and to avoid www.autopartswarehouse.com at all costs.
So, back to the OEM pads, I found www.europartsdirect.com, and placed an order for OEM pads and sensors. The price was amazing, and again, nervous about the diminishing pads, I rushed them, via 2 day delivery. 2 days later, I get a box with just sensors. Frustrated, I called EuroPartsDirect, left a message, and shot them an email. Joe personally called me and apologized profusely. He mentioned there were in the middle of moving (as the phone message also stated when I called to leave a message). He sent them overnight at his cost and I received them the next day. Great service, and I respect Joe for doing what I would have done to make things right. Not many people left in the world with class like this. Thanks Joe!
Disclaimer, I'm not affiliated, nor can I, do I, or will I benefit from europartsdirect. I just wanted to praise them on the service I received and the amazing prices.
Regards,
- Zishan
I just wanted to take a moment to share my miserable experience with one vendor (not a sponsor here) and then how another online vendor saved the day.
A few weeks ago, I needed to purchase some front brake pads. I searched here and decided to go with EBC ceramics. I found them online and placed the order. A week went by and I inquired as to the status, as I was a bit nervous of my pads wearing out. I felt like I was connected to an outsourced call center overseas. No help, I was told not in stock. So I kindly requested my money back and ordered OEM pads immediately. It took 4 weeks to get a refund and the customer service rep insulted me via email by making fun of my name. In the end, I learned 2 things; there are currently no aftermarket pads for the E63, and to avoid www.autopartswarehouse.com at all costs.
So, back to the OEM pads, I found www.europartsdirect.com, and placed an order for OEM pads and sensors. The price was amazing, and again, nervous about the diminishing pads, I rushed them, via 2 day delivery. 2 days later, I get a box with just sensors. Frustrated, I called EuroPartsDirect, left a message, and shot them an email. Joe personally called me and apologized profusely. He mentioned there were in the middle of moving (as the phone message also stated when I called to leave a message). He sent them overnight at his cost and I received them the next day. Great service, and I respect Joe for doing what I would have done to make things right. Not many people left in the world with class like this. Thanks Joe!
Disclaimer, I'm not affiliated, nor can I, do I, or will I benefit from europartsdirect. I just wanted to praise them on the service I received and the amazing prices.
Regards,
- Zishan
03-20-2009, 07:17 PM
#2
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Join Date: Nov 2006
Location: California, USA
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E63 P30, CL500 Sport
MB World,
I just wanted to take a moment to share my miserable experience with one vendor (not a sponsor here) and then how another online vendor saved the day.
A few weeks ago, I needed to purchase some front brake pads. I searched here and decided to go with EBC ceramics. I found them online and placed the order. A week went by and I inquired as to the status, as I was a bit nervous of my pads wearing out. I felt like I was connected to an outsourced call center overseas. No help, I was told not in stock. So I kindly requested my money back and ordered OEM pads immediately. It took 4 weeks to get a refund and the customer service rep insulted me via email by making fun of my name. In the end, I learned 2 things; there are currently no aftermarket pads for the E63, and to avoid www.autopartswarehouse.com at all costs.
So, back to the OEM pads, I found www.europartsdirect.com, and placed an order for OEM pads and sensors. The price was amazing, and again, nervous about the diminishing pads, I rushed them, via 2 day delivery. 2 days later, I get a box with just sensors. Frustrated, I called EuroPartsDirect, left a message, and shot them an email. Joe personally called me and apologized profusely. He mentioned there were in the middle of moving (as the phone message also stated when I called to leave a message). He sent them overnight at his cost and I received them the next day. Great service, and I respect Joe for doing what I would have done to make things right. Not many people left in the world with class like this. Thanks Joe!
Disclaimer, I'm not affiliated, nor can I, do I, or will I benefit from europartsdirect. I just wanted to praise them on the service I received and the amazing prices.
Regards,
- Zishan
I just wanted to take a moment to share my miserable experience with one vendor (not a sponsor here) and then how another online vendor saved the day.
A few weeks ago, I needed to purchase some front brake pads. I searched here and decided to go with EBC ceramics. I found them online and placed the order. A week went by and I inquired as to the status, as I was a bit nervous of my pads wearing out. I felt like I was connected to an outsourced call center overseas. No help, I was told not in stock. So I kindly requested my money back and ordered OEM pads immediately. It took 4 weeks to get a refund and the customer service rep insulted me via email by making fun of my name. In the end, I learned 2 things; there are currently no aftermarket pads for the E63, and to avoid www.autopartswarehouse.com at all costs.
So, back to the OEM pads, I found www.europartsdirect.com, and placed an order for OEM pads and sensors. The price was amazing, and again, nervous about the diminishing pads, I rushed them, via 2 day delivery. 2 days later, I get a box with just sensors. Frustrated, I called EuroPartsDirect, left a message, and shot them an email. Joe personally called me and apologized profusely. He mentioned there were in the middle of moving (as the phone message also stated when I called to leave a message). He sent them overnight at his cost and I received them the next day. Great service, and I respect Joe for doing what I would have done to make things right. Not many people left in the world with class like this. Thanks Joe!
Disclaimer, I'm not affiliated, nor can I, do I, or will I benefit from europartsdirect. I just wanted to praise them on the service I received and the amazing prices.
Regards,
- Zishan
EuroPartsDirect does not show any brake parts for the E63? I chose the year, vehicle make and model, but not much showed up Is their website under development?
03-21-2009, 04:40 PM
#4
Member
Thread Starter
I just tried, worked for me, but now they are showing brake pads are out of stock. The pads cost $240 bucks, OEM.
03-21-2009, 04:44 PM
#5
Member
Thread Starter
