Filing a complaint with MBZ USA ?
Thread Starter
MBWorld Fanatic!
Joined: May 2005
Posts: 1,276
Likes: 259
1991 964 Turbo, 2002 Black E55, 2002 Black E55 " The Beast"- 2014 E63s
Filing a complaint with MBZ USA ?
Guys,
When my CPO E55 was delivered to me ( sight unseen
) i noticed one of the rear wheel had a curb rash...I refused to take the delivery until it was resolved.I was promised by the dealership that they will ship me a wheel...
We have gone back and forth for almost 7 months now and i have yet to get the wheel.They finally did send me a wheel but it's the wrong size,****ing retard.Now,i can't even make them return my email/messages...
I have just opened up a dispute with my CC ( made a $1000 deposit ) but would like to go ahead and file a complaint about the ****ing dealership any way...
So where and how do i do this...
Lesson learnt:
1)- Never trust a dealership no matter how big they ****ING are ?
2)- Never buy a car sight unseen...Never ****ING ever i am buying a car with out seeing it in person first ...
Thanks
When my CPO E55 was delivered to me ( sight unseen
) i noticed one of the rear wheel had a curb rash...I refused to take the delivery until it was resolved.I was promised by the dealership that they will ship me a wheel...We have gone back and forth for almost 7 months now and i have yet to get the wheel.They finally did send me a wheel but it's the wrong size,****ing retard.Now,i can't even make them return my email/messages...
I have just opened up a dispute with my CC ( made a $1000 deposit ) but would like to go ahead and file a complaint about the ****ing dealership any way...
So where and how do i do this...
Lesson learnt:
1)- Never trust a dealership no matter how big they ****ING are ?
2)- Never buy a car sight unseen...Never ****ING ever i am buying a car with out seeing it in person first ...
Thanks
Last edited by C2 Turbo; Jul 30, 2009 at 02:33 PM.
MBWorld Fanatic!
Joined: May 2008
Posts: 1,615
Likes: 0
From: Maryland
SL55 AMG
Guys,
When my CPO E55 was delivered to me ( sight unseen ) i noticed one of the rear wheel had a curb rash...I refused to take the delivery until it was resolved.I was promised by the dealership that they will ship me a wheel...
We have gone back and forth for almost 7 months now and i have yet to get the wheel.They finally did send me a wheel but it's the wrong size,****ing retard.Now,i can't even make them return my email/messages...
I have just opened up a dispute with my CC ( made a $1000 deposit ) but would like to go ahead and file a complaint about the ****ing dealership any way...
So where and how do i do this...
Lesson learnt:
1)- Never trust a dealership no matter how big they ****ING are ?
2)- Never buy a car sight unseen...Never ****ING ever i am buying a car with out seeing it in person...
Thanks
When my CPO E55 was delivered to me ( sight unseen
) i noticed one of the rear wheel had a curb rash...I refused to take the delivery until it was resolved.I was promised by the dealership that they will ship me a wheel...We have gone back and forth for almost 7 months now and i have yet to get the wheel.They finally did send me a wheel but it's the wrong size,****ing retard.Now,i can't even make them return my email/messages...
I have just opened up a dispute with my CC ( made a $1000 deposit ) but would like to go ahead and file a complaint about the ****ing dealership any way...
So where and how do i do this...
Lesson learnt:
1)- Never trust a dealership no matter how big they ****ING are ?
2)- Never buy a car sight unseen...Never ****ING ever i am buying a car with out seeing it in person...
Thanks
MBWorld Fanatic!
Joined: Feb 2004
Posts: 2,450
Likes: 1
1989 Toyota Tercel EZ - dyno'd @ 70whp/77wtq
$1K deposit (again: deposit, not the whole amount) for 1 wheel? 
How much is the wheel (emphasize singular, not plural)? $2K?
If this is the only thing that you found wrong w/ the car... well, this is my suggestion:
1. Call your CC to dispute the charge
2. Fix the damn wheel for like $100-150... or buy one from ebay for around $250?
3. Wait till you got the credit back from your CC company
4. Sell the wrong wheel for at least the same price you spent fixing the wheel or buying the right wheel.
5. Call it the day... not worth your stress and emotion, IMO. It's just a curb rash... not like finding out that the car was in a bad accident.
Just to share similar experience:
I bought my CPO GL sight unseen. At time of delivery, there were couple big rock chips that were badly touched up (so couldn't blame the shipper) even though the dealer told me NO rock chips whatsoever (no matter how small it is...
). I chose to live with them, it was not worth my stress and emotion... that's the risk of buying a car sight unseen.
How much is the wheel (emphasize singular, not plural)? $2K?
If this is the only thing that you found wrong w/ the car... well, this is my suggestion:
1. Call your CC to dispute the charge
2. Fix the damn wheel for like $100-150... or buy one from ebay for around $250?
3. Wait till you got the credit back from your CC company
4. Sell the wrong wheel for at least the same price you spent fixing the wheel or buying the right wheel.
5. Call it the day... not worth your stress and emotion, IMO. It's just a curb rash... not like finding out that the car was in a bad accident.
Just to share similar experience:
I bought my CPO GL sight unseen. At time of delivery, there were couple big rock chips that were badly touched up (so couldn't blame the shipper) even though the dealer told me NO rock chips whatsoever (no matter how small it is...
). I chose to live with them, it was not worth my stress and emotion... that's the risk of buying a car sight unseen.
Super Member
Joined: Oct 2008
Posts: 803
Likes: 2
From: Saskatchewan
1969 280S, 1991 300E
$1K deposit (again: deposit, not the whole amount) for 1 wheel?
How much is the wheel (emphasize singular, not plural)? $2K?
If this is the only thing that you found wrong w/ the car... well, this is my suggestion:
1. Call your CC to dispute the charge
2. Fix the damn wheel for like $100-150... or buy one from ebay for around $250?
3. Wait till you got the credit back from your CC company
4. Sell the wrong wheel for at least the same price you spent fixing the wheel or buying the right wheel.
5. Call it the day... not worth your stress and emotion, IMO. It's just a curb rash... not like finding out that the car was in a bad accident.
Just to share similar experience:
I bought my CPO GL sight unseen. At time of delivery, there were couple big rock chips that were badly touched up (so couldn't blame the shipper) even though the dealer told me NO rock chips whatsoever (no matter how small it is... ). I chose to live with them, it was not worth my stress and emotion... that's the risk of buying a car sight unseen.
How much is the wheel (emphasize singular, not plural)? $2K?
If this is the only thing that you found wrong w/ the car... well, this is my suggestion:
1. Call your CC to dispute the charge
2. Fix the damn wheel for like $100-150... or buy one from ebay for around $250?
3. Wait till you got the credit back from your CC company
4. Sell the wrong wheel for at least the same price you spent fixing the wheel or buying the right wheel.
5. Call it the day... not worth your stress and emotion, IMO. It's just a curb rash... not like finding out that the car was in a bad accident.
Just to share similar experience:
I bought my CPO GL sight unseen. At time of delivery, there were couple big rock chips that were badly touched up (so couldn't blame the shipper) even though the dealer told me NO rock chips whatsoever (no matter how small it is...
). I chose to live with them, it was not worth my stress and emotion... that's the risk of buying a car sight unseen.Trending Topics
MBWorld Fanatic!
Joined: May 2009
Posts: 1,044
Likes: 2
211-55
Copy and paste the same negative review of the dealership onto every review site out there. Yelp works best. You can also just fix the curb rash and keep that wheel as a spare once the dealer gets their act together. I've already had my wheels fixed 4 times due to pre-existing curb rash and crappy Bay Area roads. It's around 100 bucks a shot to unmount the wheel, repair, balance, and remount.
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Newbie
Joined: Jul 2009
Posts: 9
Likes: 0
From: The Bay
'08 CLK AMG 63 BS
You can call the CC and they are usually good about it.
Another thing thing you can do is if your claim is under 5k, (California Law) you can tell the dealership that your going to take the case to small Claims, also tell the same thing to MBZ see if they are willing to talk to you now!
Another thing thing you can do is if your claim is under 5k, (California Law) you can tell the dealership that your going to take the case to small Claims, also tell the same thing to MBZ see if they are willing to talk to you now!
