Davidkuo0330

Respected E63 member. I have taken the high road and the said dealer will pay me $5,000 cash and then some. This shows don't bend over for anyone.

PeterUbers

Ultimately if they didn't truly do a good job and torque down those rims them they should be held accountable as I would be held accountable for doing a bad job in my profession

Glad you got this squared away David

What does the $5000+ cover? How much were the damages?

Ruthle55

lmfao. 5k payout with wheels they weren't even mb related? I wonder how long you barked at them for that kind of deal lol.

vdubpower

will allow him to buy some lugs that fit right

carrot

I tell people all the damn time to please never use spacers, just purchase wheels with a better offset or at least the correct offset for the desired results. (I say that now because i read somewhere among these three pages spacers were mentioned)

Good thing nothing serious or life threatening came of this but i am also curious as to what PeterUbers asked about what does the 5k cover?

And try to look on the bright side of this after things calm down, it could have been worse.

robl45

I feel like this whole thread we have only gotten part of the story.

Johnny Rad

Are you sure nobody touched the lug nuts within the past 381 mi?

It's a strange world we live in and anything is possible.

hyperion667

we'll add paranoia to his list too

TonyC

this +100.

you'd think vossens are expensive enough that you'd want them to come in the "correct offset". but... everyone's situation is different.

what I learned from this thread:
1) don't use spacers
2) double check torque on lugnuts
3) there are very good wheel refinishers in LA area that is fraction of the dealership
4) bark at the dealership until you get $$$$.$$

anything else?

otakki

Personally, I would avoid any spacers on the wheels. I have read postings from an engineering point of view that having spacers just put additional stress on the wheels. It's safe to say all car manufacturers recommend against spacers. I would avoid fooling around with something that rotate at tremendous rpm and carry the weight of 2+ tons at speed 180mph+ our cars are capable of...moreover with the power from your AMS. Same reasoning leads me to get the torque wrench for the wheel lugs from Craftsman, whereas other tools are fine to come from Harbor Freight.

Hey, it's Wednesday already. You better get your car out of there.

Indeed strange laws, because most medical malpractice lawsuits are due to neglecting to do something, rather than doing something. Double-standard laws that are aimed to take down medical professionals.

Davidkuo0330

Hey Peter. They are ordering, replacing my hub, brake and spring. I should get my E63 back next Monday.

The $5k will cover me to get the correct offset HRE wheels without the use of spacer. Sure I need to pay money out of pocket, but doing happily.

Davidkuo0330

Sorry, but the right question would be would the dealer let me leave with just 2 lug nuts. Answer is no my friend. Liability

hyperion667

HRE is waiting for you with open arms

sdenney89

You managed to travel 380 miles straight from the dealership and now pointing fingers? Your wheel would of come off within 5 miles if lugs did not get torqued form b service, anynumber of senarios could of played out in 380 miles?

Davidkuo0330

Thanks for your input. Me and my family is good and am getting the hub, brake and spring replaced.

I am now looking for new wheels with the correct specs.

Im all good now. Thanks

Davidkuo0330

From a side view. Yes. From a service to customer, not so much .

Davidkuo0330

What I learned from
This:

When you touch my car and something goes wrong with it, I will hold
You responsible.

Davidkuo0330

So you bing a mechanic are you telling me that it's ok and it was my fault for what happen?

Please keep I mind. It's either my
Fault or the dealership.

Davidkuo0330

I welcome your thoughts. If I was driving a Honda, I would expect less.

Was I mad, sure. Was I a dick. No. Can a dealer tell a customer f off No matter what was said. Mercedes is about customer service, no?

rory breaker

This thread and whole situation is disgusting. Honestly man, calling like I see it. Hope you're happy with your "$5k." If that actually happened, you basically robbed the dealerships owners. You modified your car improperly, they serviced it, despite breaking their rules to do so (they have every right to deny you service on your aftermarket parts, but they didn't). Because you cheaped out on your parts, the inevitable happened, and you are blaming the dealer for it.

Here's what I learned from this thread. Today at some dealership in SoCal:
- A service advisor is getting yelled at for bending the rules to service your car
- A tech is getting admonished for touching a car with aftermarket parts
- A dealership owner probably chewed out a whole lot more folks, and cut you a check for $5k so you'll go away
- You walked away with a smile on your face because you were satisfied, despite robbing a dealer and probably ruining the day/week/life of someone who works hard for their money and really, all they were trying to do was make you happy despite putting their job at risk to do so

Hope you're happy. Sad thing is, you are, probably oblivious/in denial re the above. The truth hurts.

Luckily for the rest of us there is enough positive karma in the world to right your wrongs.
Enjoy man.

EddieK

Why would it matter less if you were driving a Honda? Are the lives of people who drive Hondas less valuable than yours? A bit elitist, eh? Just because you drive a Mercedes, it doesn't give you any right to belittle anyone else, which is what I exactly suspect you did to the service department staff.

hyperion667

no not worth more.....from what I can tell the service at either Honda or Mercedes Benz is pretty much the same


I've always gotten the feeling at MB of "this is what we're offering/doing, take it or leave it", versus, "the best or nothing". In which this case is nothing.....


but I do agree with your sentiment here....although I don't think David meant it that way

hyperion667

Davidkuo0330

My post was a simple and straightforward. If you went to service and it could of killed you and your family. They took my car for the service and now I am the person that is wrong because I modify my car? I don't think you know what you are talking about.

Davidkuo0330

Am I happy with the outcome. No. If it was you and your family, you would walk way and say thank you? Please make a point for us.