What's the process of using third-party warranty for repairs done by dealers
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Joined: Aug 2020
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Lincoln
What's the process of using third-party warranty for repairs done by dealers
I'm thinking to buy the Fidelity Platinum warranty (they seem to have a high reputation from my search of the past posts) but wonder if anyone know what's the process to order a repair in my MB dealer? Do MB dealers usually directly work with them and take care of everything (i.e. the claim)? Or I need to get a list of repairs first, get Fidelity's approval, and then proceed with the repair? Just want to figure out how much hassle it is to use Fidelity with my MB dealer.
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Joined: Apr 2021
Posts: 1,567
Likes: 475
From: Scottsdale, Arizona
2001 E55AMG
I'm thinking to buy the Fidelity Platinum warranty (they seem to have a high reputation from my search of the past posts) but wonder if anyone know what's the process to order a repair in my MB dealer? Do MB dealers usually directly work with them and take care of everything (i.e. the claim)? Or I need to get a list of repairs first, get Fidelity's approval, and then proceed with the repair? Just want to figure out how much hassle it is to use Fidelity with my MB dealer.
Junior Member
Joined: Mar 2019
Posts: 56
Likes: 2
From: North Valley, California
2014 Mercedes E63 AMG
I have Fidelity Platinum warranty when I purchased my 2014 E63 amg. My dealership offered it to me when purchasing extended warranty. it looks like my dealership has no issue working with them. I used my warranty several times and every time, my dealership just handles everything. I just paid my deductible and my dealership service manager handles all the paper works.
SPONSOR
Joined: Apr 2021
Posts: 1,567
Likes: 475
From: Scottsdale, Arizona
2001 E55AMG
I have Fidelity Platinum warranty when I purchased my 2014 E63 amg. My dealership offered it to me when purchasing extended warranty. it looks like my dealership has no issue working with them. I used my warranty several times and every time, my dealership just handles everything. I just paid my deductible and my dealership service manager handles all the paper works.
MBWorld Fanatic!
Joined: Dec 2001
Posts: 5,583
Likes: 212
From: Washington D.C.
2024 GLE63s / 2016 GLE63s (traded) / 2016 E63s / 2002 E55
I have Fidelity Platinum warranty when I purchased my 2014 E63 amg. My dealership offered it to me when purchasing extended warranty. it looks like my dealership has no issue working with them. I used my warranty several times and every time, my dealership just handles everything. I just paid my deductible and my dealership service manager handles all the paper works.
SPONSOR
Joined: Apr 2021
Posts: 1,567
Likes: 475
From: Scottsdale, Arizona
2001 E55AMG
