Mode Carbon
Joined: Jul 2006
Posts: 6,761
Likes: 594
From: Seattle
'19 E63S, ‘16 CLS63 RIP, '09 E63 Gone, '06 M5 Gone, '97 Supra TT Gone
I’m haveing exact same situation happening to me I order November of last year and he took my money right away and I have yet to receive anything from him other then a bunch or excuses or lies saying it’s ready to be shipped and will be shipping soon I have still got nothing and he won’t refund me or anything
Joined: Jul 2006
Posts: 6,761
Likes: 594
From: Seattle
'19 E63S, ‘16 CLS63 RIP, '09 E63 Gone, '06 M5 Gone, '97 Supra TT Gone
They don't. I'm not sure how Mode got that. They definitely don't make anything in-house that's for sure. Everything you see from Mode and RW is Chinese made, regardless of what they say. The price always tells the truth and I have a good friend in manufacturing in China.
Joined: Apr 2012
Posts: 3,208
Likes: 175
From: USA
E90 M3, F80 M3, C63 507, F90 M5
I wish it were a little over the top, I can post my insurance abstract to prove that the incidents occurred.
We are the only one's that manufacture this item.
I would tread lightly. I placed an order and paid in early October. Was told in early December that it was in production, then in stock and still have not received the shipment. Been getting the total runaround for the last month. if it's not resolved in the next week, i'll be looking to have my charges reversed.
Not so much a double post but I found this video from one of our cousins at Bimmerpost (who have outright banned Mode Carbon for their awful customer service)
https://youtu.be/9hZfjDXBal8
https://youtu.be/9hZfjDXBal8
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Member
Joined: Apr 2019
Posts: 231
Likes: 75
From: Hotlanta
2019 AMG E63 S
Joined: Jul 2006
Posts: 6,761
Likes: 594
From: Seattle
'19 E63S, ‘16 CLS63 RIP, '09 E63 Gone, '06 M5 Gone, '97 Supra TT Gone
MBWorld Fanatic!
Joined: May 2005
Posts: 1,276
Likes: 259
1991 964 Turbo, 2002 Black E55, 2002 Black E55 " The Beast"- 2014 E63s
I was going to order the rear CF diffuser and was looking around and thier name kept popping up. Glad I don't have to deal with them, name taken off.
Super Member
Joined: Jun 2021
Posts: 528
Likes: 135
From: Houston, TX
2010 BMW E63 M6 Coupe 2023 AMG C63s Coupe 2005 YZF-R1
So far there's no FedEx scan on the tracking, let's see by tomorrow if it actually gets into FedEx's system. Communicate properly with your customers, instead of lying to them that their order is ready to ship like you did with Brad in the video above. If you have custom made products which take weeks to fabricate, it's your job to make it right with the customer if you fail to deliver within the advertised lead time. It's not the customer's responsibility to constantly have to ask you for updates after all your previous updates were nothing but pure b.s to make the customer simply go away.
As a business owner myself, we would never treat customers in this manner. A customer would never get the runaround for days, let alone weeks, months or even a year. It's absolutely unacceptable, even in the midst of a pandemic. Our orders are shipped same or next business day with valid tracking. Problem with an order due to no fault of the customer? A replacement or refund is immediately on the way. This is how customers are supposed to be treated.
I also think it's highly unprofessional to post a customer's tracking number in public. The tracking should have been PM'd or emailed to the customer as it identifies which city the customer lives in. What if the customer didn't want that information made public? Not good business practices whatsoever. You guys really need to get your act together or strongly consider closing down your doors.
As a business owner myself, we would never treat customers in this manner. A customer would never get the runaround for days, let alone weeks, months or even a year. It's absolutely unacceptable, even in the midst of a pandemic. Our orders are shipped same or next business day with valid tracking. Problem with an order due to no fault of the customer? A replacement or refund is immediately on the way. This is how customers are supposed to be treated.
I also think it's highly unprofessional to post a customer's tracking number in public. The tracking should have been PM'd or emailed to the customer as it identifies which city the customer lives in. What if the customer didn't want that information made public? Not good business practices whatsoever. You guys really need to get your act together or strongly consider closing down your doors.
Joined: Apr 2012
Posts: 3,208
Likes: 175
From: USA
E90 M3, F80 M3, C63 507, F90 M5
Not sure. A lot of issues occurred while I was in the hospital. We have a list of everybody that was affected by delays and they do not seem interested in remedying the situation any longer.
Yes, he received his order and it would be great if he can post some installed pictures as we are delivering better to those who ordered in March and April.
We are on track to deliver the rest of our orders in the next coming weeks and have also have also been forced to move offices due to the constraints we had with our zoning regulations.
We reached out to him on the YouTube thread and the good thing is we have the item in stock. If he is interested in a replacement he is entitled to one.
Sorry to hear that. Let us know which diffuser you were interested in and maybe we can work out promotional pricing to get our name back out there.
Your order is finished and tracking information will be available to you in the next coming days.
Thank you for your 2 cents. Mind you I lost my license in the car accident and am lucky to be here. I am mandated by state law now to take medication due to the write up by the police.
Let's not forget, I was involved in not 1 but 3 accidents this past year. I was hospitalized for 21 days with no access to my computer.
This is not the first time that this is being mentioned on this forum place. We've been members now for 10 years and have stumbled just recently.
Covid-19 has impacted us tremendously as we were located in the epicenter of the Virus and our offices were mandated to be shut down for a stretch.
@pbaylog did you finally receive your order?
We are on track to deliver the rest of our orders in the next coming weeks and have also have also been forced to move offices due to the constraints we had with our zoning regulations.
Your order is finished and tracking information will be available to you in the next coming days.
Thank you for your 2 cents. Mind you I lost my license in the car accident and am lucky to be here. I am mandated by state law now to take medication due to the write up by the police.
So far there's no FedEx scan on the tracking, let's see by tomorrow if it actually gets into FedEx's system. Communicate properly with your customers, instead of lying to them that their order is ready to ship like you did with Brad in the video above. If you have custom made products which take weeks to fabricate, it's your job to make it right with the customer if you fail to deliver within the advertised lead time. It's not the customer's responsibility to constantly have to ask you for updates after all your previous updates were nothing but pure b.s to make the customer simply go away.
As a business owner myself, we would never treat customers in this manner. A customer would never get the runaround for days, let alone weeks, months or even a year. It's absolutely unacceptable, even in the midst of a pandemic. Our orders are shipped same or next business day with valid tracking. Problem with an order due to no fault of the customer? A replacement or refund is immediately on the way. This is how customers are supposed to be treated.
I also think it's highly unprofessional to post a customer's tracking number in public. The tracking should have been PM'd or emailed to the customer as it identifies which city the customer lives in. What if the customer didn't want that information made public? Not good business practices whatsoever. You guys really need to get your act together or strongly consider closing down your doors.
As a business owner myself, we would never treat customers in this manner. A customer would never get the runaround for days, let alone weeks, months or even a year. It's absolutely unacceptable, even in the midst of a pandemic. Our orders are shipped same or next business day with valid tracking. Problem with an order due to no fault of the customer? A replacement or refund is immediately on the way. This is how customers are supposed to be treated.
I also think it's highly unprofessional to post a customer's tracking number in public. The tracking should have been PM'd or emailed to the customer as it identifies which city the customer lives in. What if the customer didn't want that information made public? Not good business practices whatsoever. You guys really need to get your act together or strongly consider closing down your doors.
This is not the first time that this is being mentioned on this forum place. We've been members now for 10 years and have stumbled just recently.
Covid-19 has impacted us tremendously as we were located in the epicenter of the Virus and our offices were mandated to be shut down for a stretch.
Newbie
Joined: Aug 2021
Posts: 14
Likes: 1
c63s sedan
if this really is my tracking number why didn’t you send this to me directly instead of on here also I looked up that tracking number it doesn’t every have my address on it it just say Toronto Ontario I don’t even live in Toronto and the address I gave you was in Newcastle Ontario not Toronto so not sure what this tracking number is for?
Senior Member
Joined: Jan 2016
Posts: 338
Likes: 64
From: Aurora IL
2014 C63 Edition 507
@pbaylog did you finally receive your order?
I did..FWIW, the products were excellent, installed well and were packed exceedingly well. Ordered in Oct, received in Jan/Feb. I ordered hood vents and rear diffuser.
Senior Member
Joined: Oct 2015
Posts: 274
Likes: 84
From: Earth
C63 W204 / E63S W212 / E63S W212
Wanted to order their rear diffuser for my w212 about a year ago, but simply could not get an answer to a simple question before placing an order. Calls/voice mails/emails, all ignored. Lets just say i’m glad i didn't order from them and never will.
Junior Member
Joined: Sep 2012
Posts: 26
Likes: 9
From: Virginia
2008 C63 Sedan, 2018 C63S Coupe, 2018 E63S Estate
to be honest I’m not sure if their still in business or not the guy keeps coming up with all these bull**** excuses and reason to why I haven’t gotten my order or keeps saying I’ll get it shortly but he’s been saying that for months. I tried going through BBB to do the same but I wasn’t having luck processing my statement I’m nit sure if I’m doing it wrong or what not as I have never done it before. You know how to?
Junior Member
Joined: Mar 2023
Posts: 21
Likes: 13
C63s Coupe (FL)
does anyone have an experience ordering from DMC? Really have an eye on this rear wing/spoiler - https://dmc.ag/product/mercedes-benz...-carbon-fiber/
Site has been engaging/responsive, however, not seeing any review in this forum or experience elsewhere. RW seem to have something similar, but not quite my first choice (for now anyway)
cheers
Site has been engaging/responsive, however, not seeing any review in this forum or experience elsewhere. RW seem to have something similar, but not quite my first choice (for now anyway)
cheers
you are joking right. Lets name some big CARBON FIBER Accessory companies.
1. BRABUS
2. MANSORY
3. DMC
4. ABT
5. URBAN Automotive
6.1016 Industries
7. Novitec
1. BRABUS
2. MANSORY
3. DMC
4. ABT
5. URBAN Automotive
6.1016 Industries
7. Novitec
