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Anybody who bought pre-owned, that ran into this issue, when trying to designate your vehicle into your account?
does it require dealer visit? Or something can be done simply over the phone?
Hello,
I had same issue when i bought the car. Wento to the MB dealer, the guy in charge was not present, so they told me to send him my email, VIN plus a couple of pictures by whatsapp and that's it.
The day after, I was succesfully connected to Merc Me.
Yep, as said above. You have to go to a dealership and proof that you are the rightful owner and then they can transfer it to you. Can't just take over a VIN. That would be a major security issue. It might be different if the previous owner had removed the car from their account after selling it, but if they trade it for another brand, they probably just abandoned their Mercedes me account, and the car is still registered to them.
Last edited by superswiss; Nov 10, 2022 at 02:14 AM.
Anybody who bought pre-owned, that ran into this issue, when trying to designate your vehicle into your account?
does it require dealer visit? Or something can be done simply over the phone?
Agree with the previous posts, that said, you could always try calling Mercedes Me and if they ask for proof you could probably email them the proof or something if not and like what others said, visit the retailer.
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