MB USA Parts Shortages
Thread Starter
Junior Member
Joined: Oct 2018
Posts: 25
Likes: 11
currently none
MB USA Parts Shortages
I recently had my 2021 E63S serviced. When picking it up, my service advisor told me that there was an error logged in Xentry relating to the water pump requiring a new pump. Strange as I have no coolant temperature issues however I may as the weather gets hotter. I am still under warranty so no cost to me however he told me that they are not in stock. He then went on to show me a spreadsheet of 20-30 parts that are all not in stock and have not been for up to a year. It has been two months and no news on the replacement pump... Apparently this is an increasingly worrying trend. Has anyone else experienced something similar with parts not being available?
Out Of Control!!
Joined: Jun 2004
Posts: 13,799
Likes: 3,228
2014 E63S; AMS 100 octane ECU dyno tune; EDOK TCU tune; BB intakes; sprintbooster
I recently had my 2021 E63S serviced. When picking it up, my service advisor told me that there was an error logged in Xentry relating to the water pump requiring a new pump. Strange as I have no coolant temperature issues however I may as the weather gets hotter. I am still under warranty so no cost to me however he told me that they are not in stock. He then went on to show me a spreadsheet of 20-30 parts that are all not in stock and have not been for up to a year. It has been two months and no news on the replacement pump... Apparently this is an increasingly worrying trend. Has anyone else experienced something similar with parts not being available?
Member
Joined: Oct 2015
Posts: 136
Likes: 29
2015 S600, 2014 E550 4-Matic
I've noticed the same thing... a large number of parts for my W220 are listed as not available. I thought it was illegal in the USA to stop selling service parts within 10 years of production? I thought the parts may be discontinued, but it sounds like they're likely just "not available". I suppose they'll conveniently be not available for the next 5 years, and then they'll be permanently discontinued!
MBWorld Fanatic!
Joined: Feb 2017
Posts: 2,297
Likes: 1,205
From: Baltimore County, MD
'13 s212 63 p30. '06 LX470
I've noticed the same thing... a large number of parts for my W220 are listed as not available. I thought it was illegal in the USA to stop selling service parts within 10 years of production? I thought the parts may be discontinued, but it sounds like they're likely just "not available". I suppose they'll conveniently be not available for the next 5 years, and then they'll be permanently discontinued!
MBWorld Fanatic!
Joined: Oct 2019
Posts: 5,153
Likes: 1,767
From: Colorado
G550
Sometimes it's just a matter of the cost involved in stocking replacement parts. Most dealerships (all brands) rely on regional warehouses from which to draw parts and when inventory forecasts are off, parts become unavailable, and it's anyone's guess as to when out of stock items become available. You could search online for an OE replacement, as you can be assured your dealer is searching no further than its designated regional distributor.
