Make sure you are configuring the pins while adapter is right side up. Some make mistake holding adapter upside down.
If doesnt work, your car is one of the cars that doesnt work with these pin OBD.
If thats the case, we will get you setup with Wechat OBD. It requires wechat app and process need to be walkthrough by us (unless you can read mandarin).
We can walk you through.