Just dumped "Strategic Vision" survey into trashcan!
Thread Starter
MBWorld Fanatic!
Joined: Nov 2001
Posts: 2,065
Likes: 1
From: Florida
2002 CLK 55 AMG Coupe ;)
Just dumped "Strategic Vision" survey into trashcan!
This second survey was just too intrusive, asking personal questions about self-esteem, security, expression of individuality...
CRAP!! That's none of MB's business. Their effort should be focused on making a better quality vehicle that is safer, improving service, lowering costs, -- rather than exploiting buyer's emotions.
CRAP!! That's none of MB's business. Their effort should be focused on making a better quality vehicle that is safer, improving service, lowering costs, -- rather than exploiting buyer's emotions.
Thread Starter
MBWorld Fanatic!
Joined: Nov 2001
Posts: 2,065
Likes: 1
From: Florida
2002 CLK 55 AMG Coupe ;)
Originally posted by Newbie
How do you expect them to appeal to a younger audience? They're trying everything
.
How do you expect them to appeal to a younger audience? They're trying everything
.
1. What do you like best about your car?
2. What do you like least?
3. What can we do, features you would like to see, to improve your driving experience/pleasure?
Senior Member
Joined: Nov 2001
Posts: 411
Likes: 0
From: Los Angeles
I wasn't being serious, I just imagine that they want a detailed view of their customers to see if and how their advertising and products are influencing who buys the cars.
BTW- I like filling out their surveys, because the median age of MB owners is something like 58 and I'm only 18- I like to think I impact the numbers just a tiny bit
.
BTW- I like filling out their surveys, because the median age of MB owners is something like 58 and I'm only 18- I like to think I impact the numbers just a tiny bit
.
Last edited by Newbie; Apr 16, 2002 at 12:14 AM.
Senior Member
Joined: Nov 2001
Posts: 340
Likes: 0
From: Long Island
2001 CLK 320
Survey
Karl, your questions are the most valid they could ask. If fact, I just completed one of the surveys you receive when having warranty work done, and your first two questions were on it.
Thread Starter
MBWorld Fanatic!
Joined: Nov 2001
Posts: 2,065
Likes: 1
From: Florida
2002 CLK 55 AMG Coupe ;)
Re: Survey
Originally posted by CLK 320
Karl, your questions are the most valid they could ask. If fact, I just completed one of the surveys you receive when having warranty work done, and your first two questions were on it.
Karl, your questions are the most valid they could ask. If fact, I just completed one of the surveys you receive when having warranty work done, and your first two questions were on it.
Tnx, I never received that type of MB survey, but I am flattered that somehow my suggestion mirrored theirs.
I have a feeling that on warranty work, a lot of MB dealers are making a LOT of $$$ - for many reasons...
The survey that I dumped had over 300 items to respond to, probing the MB owners ego, psyche - simply none of their MB's business.
Highly intrusive, I trashed it, - literally!
Last edited by karl k; Apr 16, 2002 at 10:02 AM.
Member
Joined: Mar 2002
Posts: 121
Likes: 0
From: Texas
500 SEC
Originally posted by Newbie
I wasn't being serious, I just imagine that they want a detailed view of their customers to see if and how their advertising and products are influencing who buys the cars.
BTW- I like filling out their surveys, because the median age of MB owners is something like 58 and I'm only 18- I like to think I impact the numbers just a tiny bit.
I wasn't being serious, I just imagine that they want a detailed view of their customers to see if and how their advertising and products are influencing who buys the cars.
BTW- I like filling out their surveys, because the median age of MB owners is something like 58 and I'm only 18- I like to think I impact the numbers just a tiny bit
.
Look at Cadillac, what a wake up call. Yo the younger buyer wants an SUV or maybe a PICK-UP-TRUCK! You may think it is funny but this expanded not only their profits but their market demographics. More than anything they have done in the last twenty years! The darn brand was almost relegated to an "Ethnic" and "Age" demographic which was reticent to be in the "Club". ( WC Fields - "I would not be a member of any club that would have ME as a member")
Hey it is just exciting that the Younger guys see MB as a vehicle that they can TWEAK and play with. That stuff did not happen before. ANd now the MB guys see it and give us the Z8 killer - SL55AMG!
ALL HAIL! LONG LIVE THE STREET ROCKET!
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Senior Member
Joined: Nov 2001
Posts: 340
Likes: 0
From: Long Island
2001 CLK 320
Survey
Karl, I had never gotten a "warranty repair" survey before either. It was about four pages long, and mostly wanted to know about my experience with my dealer. Was the repair completed to my satisfaction, what kind of loaner did I get, that sort of thing. Apparently these surveys are very important to the dealer. It reminded me of the survey I got from Mercedes when I first took delivery of the car.
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Thread Starter
MBWorld Fanatic!
Joined: Nov 2001
Posts: 2,065
Likes: 1
From: Florida
2002 CLK 55 AMG Coupe ;)
Re: Survey
Originally posted by CLK 320
Karl, I had never gotten a "warranty repair" survey before either. It was about four pages long, and mostly wanted to know about my experience with my dealer. Was the repair completed to my satisfaction, what kind of loaner did I get, that sort of thing. Apparently these surveys are very important to the dealer. It reminded me of the survey I got from Mercedes when I first took delivery of the car.
Karl, I had never gotten a "warranty repair" survey before either. It was about four pages long, and mostly wanted to know about my experience with my dealer. Was the repair completed to my satisfaction, what kind of loaner did I get, that sort of thing. Apparently these surveys are very important to the dealer. It reminded me of the survey I got from Mercedes when I first took delivery of the car.
I usually get an upgrade when repairs are done. My choice for a loaner is ALWAYS a PT Cruiser!
I really would like to see a Daimler-Chrysler PT Cruiser AMG rather than the convertible PT ... or both.
Ski Guru:
That would be a fun vehicle to mod and tweak!
