Map Update
#51
Junior Member
Join Date: Nov 2015
Location: North West England
Posts: 68
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C238 E220D 4Matic
Originally Posted by GerritKw
It looks now that they indeed updated the firmware but not the maps. The Europe i have also contains the UK so why don't they update it.
Maybe an important question. Did your car come with 3 years of free updates for the maps? That might be an issue.
Maybe an important question. Did your car come with 3 years of free updates for the maps? That might be an issue.
#54
Senior Member
#56
Junior Member
Just curious if anyone in Canada received a map update ... Free...
So far all my requests for a map update for my c400 2015 are met with : there are no updates and they aren't free ( us offer not applicable in Canada ) !!!
Sam
So far all my requests for a map update for my c400 2015 are met with : there are no updates and they aren't free ( us offer not applicable in Canada ) !!!
Sam
#57
Senior Member
I get the same response at dealers as well.
#59
The information is inconsistent for Canadians, but check this out:
http://mb.navigation.com/en_US/MBNA/..._US&Country=CA
"Learn more about the Multi-Year Update Program which includes three years of complimentary map updates. (Not available in Canada)"
It would appear on this issue MB is lagging behind BMW and Audi, both have updated to new systems that can be updated without going to the stealership.
http://mb.navigation.com/en_US/MBNA/..._US&Country=CA
"Learn more about the Multi-Year Update Program which includes three years of complimentary map updates. (Not available in Canada)"
It would appear on this issue MB is lagging behind BMW and Audi, both have updated to new systems that can be updated without going to the stealership.
Last edited by Can_Tech; 04-26-2016 at 07:45 PM.
#60
Hi,
I have the Garmin Map Point, and just updated it to the latest available on the internet, via Mercedes Download Manager, which is for the Programs, V6.0 SW28.18 Build 16/03.00.
All fine until here. Then I have the Europe Maps 2014 V2.0, and it tells me that there is a new update available, 2015 (v5.0) Europe (16332MB). But it is telling me that there is no sufficient Space on the SD CARD. The card itself is of 16Gb, so seems normal. What can I do?
Jorge
I have the Garmin Map Point, and just updated it to the latest available on the internet, via Mercedes Download Manager, which is for the Programs, V6.0 SW28.18 Build 16/03.00.
All fine until here. Then I have the Europe Maps 2014 V2.0, and it tells me that there is a new update available, 2015 (v5.0) Europe (16332MB). But it is telling me that there is no sufficient Space on the SD CARD. The card itself is of 16Gb, so seems normal. What can I do?
Jorge
#61
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Join Date: Jul 2015
Location: Central Florida
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2007 MB SL550 2010 Audi A5 2.0T Cabriolet
http://bit.ly/2015w211 heres a link for a free update 2015 North America map link you can burn on a DVD its compatable to a lot of command centers worked on my 07SL
(burn to DVD-R at a slower speed than max (4x will do) and insert into trunk DVD player)
(burn to DVD-R at a slower speed than max (4x will do) and insert into trunk DVD player)
#62
Junior Member
I have Command Navigation data version 4.0 for North America which is what was installed when I received my C300 in April of 2015.
Since then I've been to my dealers service twice. Once in April of 16 for my A service and then on July 1st due to my Command system freezing up. On this occasion they did update my Command software.
On both occasions, I've asked for my free Navigation update as I understand version 5.1 is available. They do not argue me on getting my free update, but both times they have stated that no update is available for my car. They said they checked the VMI for my VIN and no nav update was listed.
Does this make sense if version 5.1 is out there? Is there some specific language I need to use to have them check in the "right" place - or is a call to Mercedes my next step?
Thanks for any advice!!
Since then I've been to my dealers service twice. Once in April of 16 for my A service and then on July 1st due to my Command system freezing up. On this occasion they did update my Command software.
On both occasions, I've asked for my free Navigation update as I understand version 5.1 is available. They do not argue me on getting my free update, but both times they have stated that no update is available for my car. They said they checked the VMI for my VIN and no nav update was listed.
Does this make sense if version 5.1 is out there? Is there some specific language I need to use to have them check in the "right" place - or is a call to Mercedes my next step?
Thanks for any advice!!
#64
Junior Member
#65
http://bit.ly/2015w211 heres a link for a free update 2015 North America map link you can burn on a DVD its compatable to a lot of command centers worked on my 07SL
(burn to DVD-R at a slower speed than max (4x will do) and insert into trunk DVD player)
(burn to DVD-R at a slower speed than max (4x will do) and insert into trunk DVD player)
#66
I just read this whole thread looking for answers on why my SA would tell me that I do qualify for 3 years of free map updates.. and now I understand that several people on this thread have experienced similar issues, at least initially.
My car is in service right now and they told me that the "option code" for free updates is not checked on my build. I guess I should just call them on their BS. Mine is Nov 2014 build (if I remember correctly) and I have Command so it certainly falls within the 3yrs.
Is there any way I can show that I should get free updates? Is the window sticker the only way (one previous poster mentioned the sticker).
EDIT: After some further search, it seems that I just have to tell the SA to do some darn research and realize that 3yrs of updates are included in purchase. Pretty weird/frustrating that there are SA's who still don't know this. The threads I've been searching on the topic are almost 1yr old.
My car is in service right now and they told me that the "option code" for free updates is not checked on my build. I guess I should just call them on their BS. Mine is Nov 2014 build (if I remember correctly) and I have Command so it certainly falls within the 3yrs.
Is there any way I can show that I should get free updates? Is the window sticker the only way (one previous poster mentioned the sticker).
EDIT: After some further search, it seems that I just have to tell the SA to do some darn research and realize that 3yrs of updates are included in purchase. Pretty weird/frustrating that there are SA's who still don't know this. The threads I've been searching on the topic are almost 1yr old.
Last edited by BoboPolo12; 09-19-2016 at 08:04 PM.
#67
Super Member
I just read this whole thread looking for answers on why my SA would tell me that I do qualify for 3 years of free map updates.. and now I understand that several people on this thread have experienced similar issues, at least initially.
My car is in service right now and they told me that the "option code" for free updates is not checked on my build. I guess I should just call them on their BS. Mine is Nov 2014 build (if I remember correctly) and I have Command so it certainly falls within the 3yrs.
Is there any way I can show that I should get free updates? Is the window sticker the only way (one previous poster mentioned the sticker).
My car is in service right now and they told me that the "option code" for free updates is not checked on my build. I guess I should just call them on their BS. Mine is Nov 2014 build (if I remember correctly) and I have Command so it certainly falls within the 3yrs.
Is there any way I can show that I should get free updates? Is the window sticker the only way (one previous poster mentioned the sticker).
#68
Senior Member
I just read this whole thread looking for answers on why my SA would tell me that I do qualify for 3 years of free map updates.. and now I understand that several people on this thread have experienced similar issues, at least initially.
My car is in service right now and they told me that the "option code" for free updates is not checked on my build. I guess I should just call them on their BS. Mine is Nov 2014 build (if I remember correctly) and I have Command so it certainly falls within the 3yrs.
Is there any way I can show that I should get free updates? Is the window sticker the only way (one previous poster mentioned the sticker).
EDIT: After some further search, it seems that I just have to tell the SA to do some darn research and realize that 3yrs of updates are included in purchase. Pretty weird/frustrating that there are SA's who still don't know this. The threads I've been searching on the topic are almost 1yr old.
My car is in service right now and they told me that the "option code" for free updates is not checked on my build. I guess I should just call them on their BS. Mine is Nov 2014 build (if I remember correctly) and I have Command so it certainly falls within the 3yrs.
Is there any way I can show that I should get free updates? Is the window sticker the only way (one previous poster mentioned the sticker).
EDIT: After some further search, it seems that I just have to tell the SA to do some darn research and realize that 3yrs of updates are included in purchase. Pretty weird/frustrating that there are SA's who still don't know this. The threads I've been searching on the topic are almost 1yr old.
#69
Super Member
Do a lookup of your VIN here:
http://carinfo.kiev.ua/cars/vin/mercedes
.. and check for code 502 (3 years of map updates free of charge).
http://carinfo.kiev.ua/cars/vin/mercedes
.. and check for code 502 (3 years of map updates free of charge).
#70
MBWorld Fanatic!
Just had mine done for free when my car was in for service a week ago. The new version is 7.0 and is dated 2016. No problem with my dealer at all.
#71
MBWorld Fanatic!
I just read this whole thread looking for answers on why my SA would tell me that I do qualify for 3 years of free map updates.. and now I understand that several people on this thread have experienced similar issues, at least initially.
My car is in service right now and they told me that the "option code" for free updates is not checked on my build. I guess I should just call them on their BS. Mine is Nov 2014 build (if I remember correctly) and I have Command so it certainly falls within the 3yrs.
What Mercedes dealership gave you this BS line...was it Herb Chambers Mercedes of Boston off McGrath & O'Brien hwy?
Mercedes Benz of Burlington has always treated me like a King, and updated my NAV no questions asked.
#72
The C Class brochure also says 3 years of map updates are included with the multimedia package. I've had mine updated once from version 3.3 to 5.1. The dealer has ordered version 7 which they will install next week. The first time I asked about free updates, they were unaware. It seems routine now.
Do a lookup of your VIN here:
http://carinfo.kiev.ua/cars/vin/mercedes
.. and check for code 502 (3 years of map updates free of charge).
http://carinfo.kiev.ua/cars/vin/mercedes
.. and check for code 502 (3 years of map updates free of charge).
Funny.. the car is actually at MB of Burlington where I've had service performed before. I've never had an issue with them before so I was pretty surprised this time. I steer clear away from Herb Chambers of Boston
#74
Senior Member