Map Update
Junior Member
Joined: Nov 2015
Posts: 69
Likes: 6
From: North West England
C238 E220D 4Matic
Originally Posted by GerritKw
It looks now that they indeed updated the firmware but not the maps. The Europe i have also contains the UK so why don't they update it.
Maybe an important question. Did your car come with 3 years of free updates for the maps? That might be an issue.
Maybe an important question. Did your car come with 3 years of free updates for the maps? That might be an issue.
Junior Member
Joined: Sep 2014
Posts: 53
Likes: 11
From: Ontario
2023 EQE 500
Just curious if anyone in Canada received a map update ... Free...
So far all my requests for a map update for my c400 2015 are met with : there are no updates and they aren't free ( us offer not applicable in Canada ) !!!
Sam
So far all my requests for a map update for my c400 2015 are met with : there are no updates and they aren't free ( us offer not applicable in Canada ) !!!
Sam
Senior Member
Joined: Dec 2014
Posts: 480
Likes: 33
From: Waterloo, Ontario Canada
C300 4Matic Tenorite Grey
I get the same response at dealers as well.
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Newbie
Joined: Apr 2016
Posts: 3
Likes: 0
From: Canada
Audi A5
The information is inconsistent for Canadians, but check this out:
http://mb.navigation.com/en_US/MBNA/..._US&Country=CA
"Learn more about the Multi-Year Update Program which includes three years of complimentary map updates. (Not available in Canada)"
It would appear on this issue MB is lagging behind BMW and Audi, both have updated to new systems that can be updated without going to the stealership.
http://mb.navigation.com/en_US/MBNA/..._US&Country=CA
"Learn more about the Multi-Year Update Program which includes three years of complimentary map updates. (Not available in Canada)"
It would appear on this issue MB is lagging behind BMW and Audi, both have updated to new systems that can be updated without going to the stealership.
Last edited by Can_Tech; Apr 26, 2016 at 07:45 PM.
Newbie
Joined: May 2016
Posts: 10
Likes: 0
Mercedes Benz C200
Hi,
I have the Garmin Map Point, and just updated it to the latest available on the internet, via Mercedes Download Manager, which is for the Programs, V6.0 SW28.18 Build 16/03.00.
All fine until here. Then I have the Europe Maps 2014 V2.0, and it tells me that there is a new update available, 2015 (v5.0) Europe (16332MB). But it is telling me that there is no sufficient Space on the SD CARD. The card itself is of 16Gb, so seems normal. What can I do?
Jorge
I have the Garmin Map Point, and just updated it to the latest available on the internet, via Mercedes Download Manager, which is for the Programs, V6.0 SW28.18 Build 16/03.00.
All fine until here. Then I have the Europe Maps 2014 V2.0, and it tells me that there is a new update available, 2015 (v5.0) Europe (16332MB). But it is telling me that there is no sufficient Space on the SD CARD. The card itself is of 16Gb, so seems normal. What can I do?
Jorge
Junior Member
Joined: Jul 2015
Posts: 20
Likes: 0
From: Central Florida
2007 MB SL550 2010 Audi A5 2.0T Cabriolet
http://bit.ly/2015w211 heres a link for a free update 2015 North America map link you can burn on a DVD its compatable to a lot of command centers worked on my 07SL
(burn to DVD-R at a slower speed than max (4x will do) and insert into trunk DVD player)
(burn to DVD-R at a slower speed than max (4x will do) and insert into trunk DVD player)
Junior Member
Joined: Mar 2015
Posts: 67
Likes: 5
From: Clarksburg, MD
2015 C300 Sport 4Matic
I have Command Navigation data version 4.0 for North America which is what was installed when I received my C300 in April of 2015.
Since then I've been to my dealers service twice. Once in April of 16 for my A service and then on July 1st due to my Command system freezing up. On this occasion they did update my Command software.
On both occasions, I've asked for my free Navigation update as I understand version 5.1 is available. They do not argue me on getting my free update, but both times they have stated that no update is available for my car. They said they checked the VMI for my VIN and no nav update was listed.
Does this make sense if version 5.1 is out there? Is there some specific language I need to use to have them check in the "right" place - or is a call to Mercedes my next step?
Thanks for any advice!!
Since then I've been to my dealers service twice. Once in April of 16 for my A service and then on July 1st due to my Command system freezing up. On this occasion they did update my Command software.
On both occasions, I've asked for my free Navigation update as I understand version 5.1 is available. They do not argue me on getting my free update, but both times they have stated that no update is available for my car. They said they checked the VMI for my VIN and no nav update was listed.
Does this make sense if version 5.1 is out there? Is there some specific language I need to use to have them check in the "right" place - or is a call to Mercedes my next step?
Thanks for any advice!!
Junior Member
Joined: Mar 2015
Posts: 67
Likes: 5
From: Clarksburg, MD
2015 C300 Sport 4Matic
Good to know I'm now at least two major versions out of date.
Junior Member
Joined: Oct 2015
Posts: 58
Likes: 0
2015 Mercedes C400
http://bit.ly/2015w211 heres a link for a free update 2015 North America map link you can burn on a DVD its compatable to a lot of command centers worked on my 07SL
(burn to DVD-R at a slower speed than max (4x will do) and insert into trunk DVD player)
(burn to DVD-R at a slower speed than max (4x will do) and insert into trunk DVD player)
Member
Joined: Oct 2014
Posts: 161
Likes: 1
From: USA
W205
I just read this whole thread looking for answers on why my SA would tell me that I do qualify for 3 years of free map updates.. and now I understand that several people on this thread have experienced similar issues, at least initially.
My car is in service right now and they told me that the "option code" for free updates is not checked on my build. I guess I should just call them on their BS. Mine is Nov 2014 build (if I remember correctly) and I have Command so it certainly falls within the 3yrs.
Is there any way I can show that I should get free updates? Is the window sticker the only way (one previous poster mentioned the sticker).
EDIT: After some further search, it seems that I just have to tell the SA to do some darn research and realize that 3yrs of updates are included in purchase. Pretty weird/frustrating that there are SA's who still don't know this. The threads I've been searching on the topic are almost 1yr old.
My car is in service right now and they told me that the "option code" for free updates is not checked on my build. I guess I should just call them on their BS. Mine is Nov 2014 build (if I remember correctly) and I have Command so it certainly falls within the 3yrs.
Is there any way I can show that I should get free updates? Is the window sticker the only way (one previous poster mentioned the sticker).
EDIT: After some further search, it seems that I just have to tell the SA to do some darn research and realize that 3yrs of updates are included in purchase. Pretty weird/frustrating that there are SA's who still don't know this. The threads I've been searching on the topic are almost 1yr old.
Last edited by BoboPolo12; Sep 19, 2016 at 08:04 PM.
MBWorld Fanatic!
Joined: May 2014
Posts: 1,015
Likes: 96
From: Northeast USA
AMG CLE 53
I just read this whole thread looking for answers on why my SA would tell me that I do qualify for 3 years of free map updates.. and now I understand that several people on this thread have experienced similar issues, at least initially.
My car is in service right now and they told me that the "option code" for free updates is not checked on my build. I guess I should just call them on their BS. Mine is Nov 2014 build (if I remember correctly) and I have Command so it certainly falls within the 3yrs.
Is there any way I can show that I should get free updates? Is the window sticker the only way (one previous poster mentioned the sticker).
My car is in service right now and they told me that the "option code" for free updates is not checked on my build. I guess I should just call them on their BS. Mine is Nov 2014 build (if I remember correctly) and I have Command so it certainly falls within the 3yrs.
Is there any way I can show that I should get free updates? Is the window sticker the only way (one previous poster mentioned the sticker).
Senior Member
Joined: Nov 2014
Posts: 457
Likes: 16
From: Columbus, GA
'25 MB GLE 450, w/airmatic
I just read this whole thread looking for answers on why my SA would tell me that I do qualify for 3 years of free map updates.. and now I understand that several people on this thread have experienced similar issues, at least initially.
My car is in service right now and they told me that the "option code" for free updates is not checked on my build. I guess I should just call them on their BS. Mine is Nov 2014 build (if I remember correctly) and I have Command so it certainly falls within the 3yrs.
Is there any way I can show that I should get free updates? Is the window sticker the only way (one previous poster mentioned the sticker).
EDIT: After some further search, it seems that I just have to tell the SA to do some darn research and realize that 3yrs of updates are included in purchase. Pretty weird/frustrating that there are SA's who still don't know this. The threads I've been searching on the topic are almost 1yr old.
My car is in service right now and they told me that the "option code" for free updates is not checked on my build. I guess I should just call them on their BS. Mine is Nov 2014 build (if I remember correctly) and I have Command so it certainly falls within the 3yrs.
Is there any way I can show that I should get free updates? Is the window sticker the only way (one previous poster mentioned the sticker).
EDIT: After some further search, it seems that I just have to tell the SA to do some darn research and realize that 3yrs of updates are included in purchase. Pretty weird/frustrating that there are SA's who still don't know this. The threads I've been searching on the topic are almost 1yr old.
Super Member
Joined: Oct 2014
Posts: 787
Likes: 110
From: BNE, Australia
W205 C250BT
Do a lookup of your VIN here:
http://carinfo.kiev.ua/cars/vin/mercedes
.. and check for code 502 (3 years of map updates free of charge).
http://carinfo.kiev.ua/cars/vin/mercedes
.. and check for code 502 (3 years of map updates free of charge).
MBWorld Fanatic!
Joined: Sep 2014
Posts: 1,822
Likes: 33
From: Whitefield, NH
2015 C300 Sport: Palladium, Premium, Multimedia, Leather, BLIS
Just had mine done for free when my car was in for service a week ago. The new version is 7.0 and is dated 2016. No problem with my dealer at all.
MBWorld Fanatic!
Joined: Mar 2015
Posts: 1,581
Likes: 114
From: Mass
2026 GLE 53 Coupe
I just read this whole thread looking for answers on why my SA would tell me that I do qualify for 3 years of free map updates.. and now I understand that several people on this thread have experienced similar issues, at least initially.
My car is in service right now and they told me that the "option code" for free updates is not checked on my build. I guess I should just call them on their BS. Mine is Nov 2014 build (if I remember correctly) and I have Command so it certainly falls within the 3yrs.
What Mercedes dealership gave you this BS line...was it Herb Chambers Mercedes of Boston off McGrath & O'Brien hwy?
Mercedes Benz of Burlington has always treated me like a King, and updated my NAV no questions asked.
Member
Joined: Oct 2014
Posts: 161
Likes: 1
From: USA
W205
The C Class brochure also says 3 years of map updates are included with the multimedia package. I've had mine updated once from version 3.3 to 5.1. The dealer has ordered version 7 which they will install next week. The first time I asked about free updates, they were unaware. It seems routine now.
Do a lookup of your VIN here:
http://carinfo.kiev.ua/cars/vin/mercedes
.. and check for code 502 (3 years of map updates free of charge).
http://carinfo.kiev.ua/cars/vin/mercedes
.. and check for code 502 (3 years of map updates free of charge).
Senior Member
Joined: Dec 2014
Posts: 480
Likes: 33
From: Waterloo, Ontario Canada
C300 4Matic Tenorite Grey
