E-Class (W212) 2010 - 2016: E 350, E 550

Command Knob Stopped Working Only When Rotated

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Old 04-28-2015, 02:54 PM
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2020 S560 Sedan, 2019 SL450, 2019 E450 Luxury Trim Wagon, '24 BMW I7 on order...
Command Knob Stopped Working Only When Rotated

We have a 2010 E350 Sedan. The Command knob no longer does anything when rotated right or left. All of the functions still work, such as using the nav, phone, radio, etc., but instead of being able to scroll through phone contacts, for example, by turning the knob, we now have to slide the knob to the right or left, which only moves things in small steps. Might this be a software problem or something else?

If anyone here has any info on this problem and what might be needed to fix it, I would very much appreciate hearing about it.

Thanks!
Old 04-28-2015, 03:10 PM
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2014 E550-sold 😩
Search for other posts on this issue. It is a common problem

https://mbworld.org/forums/e-class-w...trol-knob.html

Last edited by KEY08; 04-28-2015 at 03:13 PM.
Old 04-28-2015, 07:40 PM
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Originally Posted by KEY08
Search for other posts on this issue. It is a common problem

https://mbworld.org/forums/e-class-w...trol-knob.html
You are so right, I should have done a search before posting a new thread. Sorry all.
Old 04-28-2015, 09:14 PM
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2011 E63, 2011 Hyundai Genesis 4.6 v8, 2013 GMC Denali XL, 1965 Ford Mustang, 2005 Merc. E500
I had mine replaced by my dealer which includes a 12 month warranty on parts and labor. . Cost about 500.00 including parts and labor. Dealer also gave me a new Mercedes to drive for the day.

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