Bad steering lock and ignition module $1900!!!
#1
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2008 C300
Bad steering lock and ignition module $1900!!!
Picking up my car tomorrow after 10 days in the shop. $1900 for a bad steering lock and ignition module. Oh well.
#2
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Yes - the EIS which is top of the control pyramid is expensive. Too expensive for what it is.
#3
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I was having the starting issues and had it checked by the dealership. About 2-3 times a month, I would turn the key and the car failed to start. All the lights come on, but nothing else. Sometimes, I could pull the key out, an retry. Other times, I had to wait like 15-20 minutes and try again. They tested for 2 days and claimed they were unable to diagnose the problem and did not receive any error codes. I told them I was aware of others having Ignition Module problems. I even had multiple videos from my phone as proof. It was well documented so what happens if this goes out after my warranty expires in November? Will they cover the repair?
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LOADED 08' C350 & 14' GLK-350 Diamond White (P1, MM, AMG Pkg, Ln Trkng, Htd Sts, Keylss Go)
I was having the starting issues and had it checked by the dealership. About 2-3 times a month, I would turn the key and the car failed to start. All the lights come on, but nothing else. Sometimes, I could pull the key out, an retry. Other times, I had to wait like 15-20 minutes and try again. They tested for 2 days and claimed they were unable to diagnose the problem and did not receive any error codes. I told them I was aware of others having Ignition Module problems. I even had multiple videos from my phone as proof. It was well documented so what happens if this goes out after my warranty expires in November? Will they cover the repair?
i took a video of the issue
might have to break it out in the future if it fails after warranty is over in November as well
#5
Super Moderator
I was having the starting issues and had it checked by the dealership. About 2-3 times a month, I would turn the key and the car failed to start. All the lights come on, but nothing else. Sometimes, I could pull the key out, an retry. Other times, I had to wait like 15-20 minutes and try again. They tested for 2 days and claimed they were unable to diagnose the problem and did not receive any error codes. I told them I was aware of others having Ignition Module problems. I even had multiple videos from my phone as proof. It was well documented so what happens if this goes out after my warranty expires in November? Will they cover the repair?
#6
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C300 4MATIC (w204)
I just came across this thread. My car is currently at MB of Henderson (Vegas Area) for this exact problem. Battery was good but the car wouldnt start. I had to have the vehicle towed to the dealer via MB Roadside Assistance. The dealer tried to start the car the next morning. They said it wouldn't start at first but then got it to start. No codes were showing up but they didn't want to give me back the car because they knew there was something wrong. They just called and said they found that it was a bad steering lock that was causing the no starts. All covered under warrenty including the towing and rental car.
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2008 C350 Black with Black MB Tex
I just had the same thing happen to my car yesterday. 2008 C350. I called AAA, they sent out a battery truck. The guy tried to jump it and it did nothing. Then they towed it to the MB dealer. They called me this morning after they tested it and said the steering lock needs to be replaced ($,097). They also said the PreFuse has to replaced ($897) - they said the only way the PreFuse can blow is if jumper cables are placed backwards. So, they are basically saying the battery guy who does this all day for a living put the battery cables on backwards. Has anyone heard of this PreFuse issue? So, now my car is sitting there and they are waiting for me to call them back with a yes or no. $1,975 seems awfully high. Any suggestions from anyone?
#10
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In SA we can now extend our Mobiloplan from 6 years 120,000Km's for another 2 years for US$ 1000
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LOADED 08' C350 & 14' GLK-350 Diamond White (P1, MM, AMG Pkg, Ln Trkng, Htd Sts, Keylss Go)
makes me think twice about keeping my car for the long haul, although i only have 27k miles after 4 years since its not my daily driver
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2008 C350 Black with Black MB Tex
THIS IS HOW COMPANIES SHOULD TREAT CUSTOMERS!
I just had the same thing happen to my car yesterday. 2008 C350. I called AAA, they sent out a battery truck. The guy tried to jump it and it did nothing. Then they towed it to the MB dealer. They called me this morning after they tested it and said the steering lock needs to be replaced ($1,097). They also said the PreFuse has to replaced ($897) - they said the only way the PreFuse can blow is if jumper cables are placed backwards. So, they are basically saying the battery guy who does this all day for a living put the battery cables on backwards. Has anyone heard of this PreFuse issue? So, now my car is sitting there and they are waiting for me to call them back with a yes or no. $1,975 seems awfully high. Any suggestions from anyone?
#16
I have had the exact same issues with my 2008 C300W Sport suddenly not starting. Car was towed to MB Mechanic. I had to replace the Electronic Steering Lock and the order the Orange Key, parts was about $1300 here in the Bahamas. I wrote to MB of Latin America about this issue because it is a common issue that Mercedes Benz knows about but is doing nothing to recall/rectify it free to customers. Told them I will have my lawyer deal with them and put this on the news if they don't reimburse me and correct the issue on these cars. Just no way this should be happening on a car with 43,000 miles...its a quality issue and MB needs to fix it!!!
Last edited by dodgern; 11-12-2011 at 11:07 PM.
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Palladium Silver C300 MM
I contacted Mercedes Benz directly about this issue, and pointed out to them the fact that this is a known issue (determined through my research in these forums and elsewhere online) and yet they have not done anything about it (e.g. a recall, TSB, etc). I am VERY HAPPY to report that Mercedes Benz worked directly with the dealer and paid for the majority of this repair. My cost ended up being $414. In addition, the dealer paid for my rental car during the time it took to wait for parts and complete the repairs. I have to say that both Mercedes Benz and the Service Manager and my Service Advisor at the dealer acted with the utmost professionalism and they did everything possible to make sure that I was satisfied. This is EXACTLY how companies should treat their customers. Not only that, but after I returned the rental car and picked up my car, a technician who was near my car offered to check out my fluids (he filled up my windshield washer and topped off my antifreeze AND he even replaced a missing end-cap on one of my windshield wipers AND he offered to clean and degrease my engine this weekend). I know one thing, I will be bringing my business to this Mercedes Benz dealer in the future. I am extremely happy with Mercedes Benz.
#18
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Noticed that 2008 seems to be a common theme. Anyone know if this issue has been resolved in the newer models?
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'08 Mercedes C300
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2018 C63s Coupe 2016 C450 DAILY
Hello, I have a 2008 aswell I have extended warranty for two more years I was wondering if it was possible to get this replaced under warranty even if it hasnt become a problem yet?
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