Dealer screw up, orders wrong color
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Joined: Dec 2003
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From: OC
i drive them all, fast and hard
Dealer screw up, orders wrong color
so we ordered a w222 in anthracite....dealer calls and says car is here...sends me some pics....bro....wrong color....silver shows up...not happy at all...we have ordered from this dealer many times before and they are the number one sellers in cali ( u know who) ....thinking about just bailing on them and going to laguna again...or stick with FJ and really drive down price......what d o u guys think....its a pretty big deal to me....its the freaking color of the car....not a minor option
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From: Dallas TX
2013 650i Coupe, 2010 IS250 AWD, 1999 S500
At this level, don't accept a car that you don't want. For this price you deserve exactly what you ordered. If you have to think about it, don't do it.
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M
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From: Europe
223.168 & 213.012 & 906.633 & 214.005
Did the dealer not give you the exact order sheet they sent to the factory? I would really want to see that myself to make sure the dealer did not make any mistakes. My dealer also prefers to let me check the order, their risks reduced that way.
Which colours are you talking exactly? I cannot recognise anthracite either for the interior or for the exterior. Silver is available in several variants for the exterior (I would not let the dealer decide between different silver tones).
Which colours are you talking exactly? I cannot recognise anthracite either for the interior or for the exterior. Silver is available in several variants for the exterior (I would not let the dealer decide between different silver tones).
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From: Europe
223.168 & 213.012 & 906.633 & 214.005
OK, for us it is anthracite blue, so anthracite actually was good enough a definition. Unfortunately with colour codes a single digit difference or a swap of correct digits may make a big difference. Here 988 bringing diamond silver.
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From: NYC & Long Island
'14.5 RR LWB, '14 s63, '14 Ford Raptor Screw, '13 G63
Diamond Silver is pretty cool looking but it's a pretty far cry from Anthracite Blue.
For what it's worth, last year I ordered a magno night black g63. The car came regular black. Not sure where the mixup occurred, but dealer delivered me the regular black car, and re-ordered the Magno for me with NO depreciation upon the correct color delivery. Just a swap with me paying the difference in paint which i would have paid anyway if the car was correct.
I didn't have to push for this, the dealer stepped up and said this is what he would do. I was more than pleased. But I have bought many cars from this dealer and from the sounds of it, you have ordered many cars from yours, so they should step up and do the right thing.
For what it's worth, last year I ordered a magno night black g63. The car came regular black. Not sure where the mixup occurred, but dealer delivered me the regular black car, and re-ordered the Magno for me with NO depreciation upon the correct color delivery. Just a swap with me paying the difference in paint which i would have paid anyway if the car was correct.
I didn't have to push for this, the dealer stepped up and said this is what he would do. I was more than pleased. But I have bought many cars from this dealer and from the sounds of it, you have ordered many cars from yours, so they should step up and do the right thing.
Thread Starter
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From: OC
i drive them all, fast and hard
Yeah I need to see where they stand. They know I did buy my two prevoious cars from Laguna. But the first three from them. There's always alternatives. Sales Guy went to hs with me so I thought id give it a try. Ill update u guys
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From: McComb MS
2014 Mercedes S550
I brought this very thing up to my wife last night because it crossed my mind what I'd do if my baby (which is coming this week) was not exactly how I ordered it. We really couldn't answer what we'd do. We decided we would just have to feel it out at the dealership "in person". So at least go see it in person if you haven't just to give your mind clarity on the decision.
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2015 S550 4Matic
Wow... that really sucks.... I ordered Perdiot Brown and if it came back in certain colours, I would probably accept it such as Obsidian Black or Anthracite Blue, but if its like Silver or White or some other colour, I would probably not.... I really don't know though....
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From: New Jersey
2013 S550 4matic (AMG sport package), 2016 Corvette Stingray.
Post one of the pictures he sent of the car so that we can get a visual.
Just to add my 2 cents, anthracite blue is a dark color much the opposite of any silver and if I were you I would have them re-order the original car and also maybe throw in a option for your troubles ot take something off the price.
Just to add my 2 cents, anthracite blue is a dark color much the opposite of any silver and if I were you I would have them re-order the original car and also maybe throw in a option for your troubles ot take something off the price.
Last edited by wilassasin; Feb 5, 2014 at 12:18 PM.
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Thread Starter
MBWorld Fanatic!
Joined: Dec 2003
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From: OC
i drive them all, fast and hard
its silver...yup boring...even with my E it wasnt my first choice...but oh well...in terms of scratches, its amazing....never shows a swirl....but otherwise its just silver...
Thread Starter
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From: OC
i drive them all, fast and hard
OK finally saw the car in person today
It is lovely, no doubt....the diamond silver has a hint of blue in it...similiar to a silver they used to have for the w126 back in the days...
the blue designo seat trim is nice...but honestly when u are sitting in the car, you arent looking at the seats, u see the creme dash and armest....which also is nice...$5500 upgrade..whoa...
the car didnt have the 3D burmester which im not sure is worth it...and didnt have the distronic
options it had were sport pack 1, designo seats, warmth and comfort package....$113K
I dont know how the heck this order went through but it wasnt the stuff we ordered....
the car drives lovely....fast, light and comfortable....not significantly different than the w221...
we saw an anthracite in person, my old man didnt like it, too black for him...i guess we will start fresh....apparently Nappa leather is out of stock
heres teh 2015 guide
It is lovely, no doubt....the diamond silver has a hint of blue in it...similiar to a silver they used to have for the w126 back in the days...
the blue designo seat trim is nice...but honestly when u are sitting in the car, you arent looking at the seats, u see the creme dash and armest....which also is nice...$5500 upgrade..whoa...
the car didnt have the 3D burmester which im not sure is worth it...and didnt have the distronic
options it had were sport pack 1, designo seats, warmth and comfort package....$113K
I dont know how the heck this order went through but it wasnt the stuff we ordered....
the car drives lovely....fast, light and comfortable....not significantly different than the w221...
we saw an anthracite in person, my old man didnt like it, too black for him...i guess we will start fresh....apparently Nappa leather is out of stock
heres teh 2015 guide
