Navigation routing loses location
Thread Starter
Super Member
Joined: Aug 2007
Posts: 876
Likes: 81
From: Phoenix AZ & Cayucos CA
’27 AMG SL55(ordered), ‘23 EQS 580 SUV, ‘19 AMG E53 Cpe, ‘48 Willys Jeepster
Navigation routing loses location
We've been having an intermittent problem on our '06 C55 with Command APS. From time to time when using the routing feature the routing function loses it's way. The map still works but the directions say "off road". Has anybody else had this problem? It's been in five times now and the dealers say that nothing is wrong, even when I show them photos and videos.
MBWorld Fanatic!
Joined: Dec 2006
Posts: 6,497
Likes: 335
From: Europe
223.168 & 213.012 & 906.633 & 214.005
We've been having an intermittent problem on our '06 C55 with Command APS. From time to time when using the routing feature the routing function loses it's way. The map still works but the directions say "off road". Has anybody else had this problem? It's been in five times now and the dealers say that nothing is wrong, even when I show them photos and videos.
Did you check from the GPS status menu how many satellites the device can detect? If it shows "-", there is an issue with the antenna, if it shows "0" under open sky, there is likely an issue with the GPS antenna.
Thread Starter
Super Member
Joined: Aug 2007
Posts: 876
Likes: 81
From: Phoenix AZ & Cayucos CA
’27 AMG SL55(ordered), ‘23 EQS 580 SUV, ‘19 AMG E53 Cpe, ‘48 Willys Jeepster
The GPS function continues to work fine, the vehicle location shows correctly on the map. It's just the routing function that seems to quit seeing the location.
MBWorld Fanatic!
Joined: Dec 2006
Posts: 6,497
Likes: 335
From: Europe
223.168 & 213.012 & 906.633 & 214.005
Could you give an exact reply to the GPS status question instead of saying "it is OK"?
Thread Starter
Super Member
Joined: Aug 2007
Posts: 876
Likes: 81
From: Phoenix AZ & Cayucos CA
’27 AMG SL55(ordered), ‘23 EQS 580 SUV, ‘19 AMG E53 Cpe, ‘48 Willys Jeepster
Here is a typical screen. The Satnav function shows the correct vehicle location but the routing function doesn't. This episode was on Interstate 5 in northern California which is highly unlikely to be considered off-road.
I don't have the satellite option selected so can't answer that question, but the location is always correct when the system does this.
MBUSA is looking into the problem as we speak on a warranty claim. I sent them a number of video clips from several different episodes. We'll see what they say. So far all I get is "...we can't find anything so we're not going to do anything."
I can't say what my next step will be if they still deny that the problem exists, but I can tell you that we'd just finished looking at a '11 E350 Wagon that my wife really liked when MBUSA called to say that they weren't going to do anything. They did later email back to say that Engineering was going to study the problem, but not before she took MB off of the list.
I don't have the satellite option selected so can't answer that question, but the location is always correct when the system does this.
MBUSA is looking into the problem as we speak on a warranty claim. I sent them a number of video clips from several different episodes. We'll see what they say. So far all I get is "...we can't find anything so we're not going to do anything."
I can't say what my next step will be if they still deny that the problem exists, but I can tell you that we'd just finished looking at a '11 E350 Wagon that my wife really liked when MBUSA called to say that they weren't going to do anything. They did later email back to say that Engineering was going to study the problem, but not before she took MB off of the list.
MBWorld Fanatic!
Joined: Dec 2006
Posts: 6,497
Likes: 335
From: Europe
223.168 & 213.012 & 906.633 & 214.005
Here is a typical screen. The Satnav function shows the correct vehicle location but the routing function doesn't. This episode was on Interstate 5 in northern California which is highly unlikely to be considered off-road.
I don't have the satellite option selected so can't answer that question, but the location is always correct when the system does this.
I don't have the satellite option selected so can't answer that question, but the location is always correct when the system does this.
Do you have any videos or photos showing the map at high zoom? Why don't you want to watch after the GPS status? If the navi processor looses a GPS fix randomly for a moment, pretty soon it would loose position accuracy enough to find the car being off road. If GPS fix is lost, the navi unit would need to work with gyros and speed signal etc. and this is mainly intended for areas like tunnels where GPS is not available but there are neither too many crossroads to navigate through.
In any case, good that you got mbusa looking at your car. Please report us once the problem has been found and fixed.
Thread Starter
Super Member
Joined: Aug 2007
Posts: 876
Likes: 81
From: Phoenix AZ & Cayucos CA
’27 AMG SL55(ordered), ‘23 EQS 580 SUV, ‘19 AMG E53 Cpe, ‘48 Willys Jeepster
It's taken awhile but I've found out a few more things. On the second to the last incident my wife was able to confirm with mBrace (old Tel-Aid) that they could see her location which means that the antenna is working. The Command and the mBrace/Tel-Aid modules have their own sat-nav functions after splitter A2/5 independent of the other so at least I know that it's not the antenna. Before this was captured MBUSA technical support wanted to try an auxilary antenna or "we've done what we can and the case is closed" so we'll see how that goes.
A month ago they replaced the sat-nav processor module within the command and now the entire nav system is freezing up on its own. At least now with even more video of which shows eight satellites and three calls to mBrace documenting that they have a reliable location signal we should be able to get what I wanted them to do on visit number three which is a new Command head unit.
And now for the rant. As an engineer I understand how difficult it can be to troubleshoot intermittent problems but at some point they need to listen to what the customer is saying. There are only three parts and two cables in this equation and after six visits they've only replaced part of one. It's as if they think we're trying to put one over on them, but as my wife says "where is our motive for wanting a perfectly good part replaced unless there is a problem."
I'm still struck on the point that within my family there have been two instances with Audi where they cover all costs for problems out of warranty with one phone call and I'm on visit number seven with the so-called premiere German marquethat is still in warranty.
A month ago they replaced the sat-nav processor module within the command and now the entire nav system is freezing up on its own. At least now with even more video of which shows eight satellites and three calls to mBrace documenting that they have a reliable location signal we should be able to get what I wanted them to do on visit number three which is a new Command head unit.
And now for the rant. As an engineer I understand how difficult it can be to troubleshoot intermittent problems but at some point they need to listen to what the customer is saying. There are only three parts and two cables in this equation and after six visits they've only replaced part of one. It's as if they think we're trying to put one over on them, but as my wife says "where is our motive for wanting a perfectly good part replaced unless there is a problem."
I'm still struck on the point that within my family there have been two instances with Audi where they cover all costs for problems out of warranty with one phone call and I'm on visit number seven with the so-called premiere German marquethat is still in warranty.
