Need Apple and Mercedes help
08-23-2018, 08:42 AM
#1
Senior Member
Thread Starter
Need Apple and Mercedes help
My MB Command unit occasionally had no audio output. I took it to the service tech several times to no avail. They could not make it happen.
While discussing this with the tech, we realized that I did not leave my iPhone or iPod Touch in the car plugged in. So at home and on the road, I was able to see that the iPod was the culprit. When playing the iPod at shut down, and waiting an hour or so before starting the car, the audio did not come on. I occasionally get a message that command was searching the media sourcfe files.
Then I added in the iPhone. At first, command would shut down the iPod and automatically launch Apple CarPlay when I plugged in the iPhone. After one IOS update the iPhone shut down the entire command system. After the most recent IOS update, and I changed a setting in command to let me manually launch CarPlay, the iPod works when I connect the iPhone.
But, the iPod still shuts down the command audio at startup. I asked this question in the Apple forums and the Genius Bar w with no success. So, I am reaching out here. Thanks for any response.
While discussing this with the tech, we realized that I did not leave my iPhone or iPod Touch in the car plugged in. So at home and on the road, I was able to see that the iPod was the culprit. When playing the iPod at shut down, and waiting an hour or so before starting the car, the audio did not come on. I occasionally get a message that command was searching the media sourcfe files.
Then I added in the iPhone. At first, command would shut down the iPod and automatically launch Apple CarPlay when I plugged in the iPhone. After one IOS update the iPhone shut down the entire command system. After the most recent IOS update, and I changed a setting in command to let me manually launch CarPlay, the iPod works when I connect the iPhone.
But, the iPod still shuts down the command audio at startup. I asked this question in the Apple forums and the Genius Bar w with no success. So, I am reaching out here. Thanks for any response.
09-17-2018, 03:39 PM
#2
Senior Member
Thread Starter
I will ask this question another way, and I would again ask for help.
I have a iPod Touch connected to my USB plugs in the arm rest. When I select the iPod in the media display, the voice search does not operate. The media selection also mutes upon startup.
Does anyone else have problems with an iPod and the command media function?
Thanks
I have a iPod Touch connected to my USB plugs in the arm rest. When I select the iPod in the media display, the voice search does not operate. The media selection also mutes upon startup.
Does anyone else have problems with an iPod and the command media function?
Thanks
10-08-2018, 05:08 PM
#5
Senior Member
Thread Starter
I have my car in service for the A Service. This time I left the iPod Touch in the car and reminded service advisor about thece sound periodically cutting out.
He has just reported that it happened to the the technician and then corrected when he restarted the car. It happened to fast for him to discover the cause. They are keeping the car for evaluation? I will continue to report.
He has just reported that it happened to the the technician and then corrected when he restarted the car. It happened to fast for him to discover the cause. They are keeping the car for evaluation? I will continue to report.
10-12-2018, 10:34 AM
#6
Senior Member
Thread Starter
The dealership updated comand online and A105 Touch Pad?
The problem is worst than before.
The comand cannot search the iPod for albums, artist or playlist. There is no response to voice directions to comand about the iPod.
My iPhone is working fine so far when plugged into the smartphone usb connection.
The problem is worst than before.
The comand cannot search the iPod for albums, artist or playlist. There is no response to voice directions to comand about the iPod.
My iPhone is working fine so far when plugged into the smartphone usb connection.
