Anyone who has experienced headrest/seat rattle...
06-12-2019, 02:39 PM
#1
Member
Thread Starter
Anyone who has experienced headrest/seat rattle...
Was the issue corrected and how so?
My car is in now for this (also, mirrors keep ceasing to fold in, gauge cluster is rattling still after being "fixed" a week ago, outside door strip under the driver and passenger windows is rattling and loose) and they are not wanting to do anything regarding because they have a vehicle exactly like mine on the lot that just arrived and it has the same issue. They are claiming its because various parts of Mercedes are hand assembled therefore things are not as "tight" as machine would have done and that the seats move in all of them.
I told them I called an attorney (which I did, waiting on a call back,) I am tired of my BRAND NEW $60,000 vehicle being in service and having issue after issue!
I told them these cars rattle like crazy and they need to call Mercedes and make them aware, perhaps a mass recall is in order.
My car is in now for this (also, mirrors keep ceasing to fold in, gauge cluster is rattling still after being "fixed" a week ago, outside door strip under the driver and passenger windows is rattling and loose) and they are not wanting to do anything regarding because they have a vehicle exactly like mine on the lot that just arrived and it has the same issue. They are claiming its because various parts of Mercedes are hand assembled therefore things are not as "tight" as machine would have done and that the seats move in all of them.
I told them I called an attorney (which I did, waiting on a call back,) I am tired of my BRAND NEW $60,000 vehicle being in service and having issue after issue!
I told them these cars rattle like crazy and they need to call Mercedes and make them aware, perhaps a mass recall is in order.
06-12-2019, 05:53 PM
#2
I had a few interior rattles but they fixed it using felt tape.
Otherwise, I've had a great experience with any issue I've had, in fact I had crack in some seat leather that wasn't covered by warranty, but Mercedes hired a local shop to repair it and paid for it anyways. They also replaced my axles with a new design for free (one with warranty, one just because), I mean I've had great luck with them. Is there a different dealership you can deal with? A lot of it depends on how well they convey information to Mercedes I think. Another example is I heard on my C400 there was a silent upgrade to acoustic glass if you had wind noise. I did, I printed out the TSB i found and the the dealership overnighted me acoustic glass and replaced it all for free under warranty. I'm saying, I guess, that Mercedes really does mean "best or nothing", and it sounds like your dealership is the crappy ones here, and I bet Mercedes would like to hear about it directly.
As for saying the L word (lawyer), they might just clam up on you now and you may be better suited calling Mercedes directly. Usually a lawyer doesn't get involved until lemon law requirements are met anyways. I had to get a lawyer involved to go after INFINITI/Nissan for their trash vehicles, and once you even say that word, the service department is usually told not to interact with you anymore.
Otherwise, I've had a great experience with any issue I've had, in fact I had crack in some seat leather that wasn't covered by warranty, but Mercedes hired a local shop to repair it and paid for it anyways. They also replaced my axles with a new design for free (one with warranty, one just because), I mean I've had great luck with them. Is there a different dealership you can deal with? A lot of it depends on how well they convey information to Mercedes I think. Another example is I heard on my C400 there was a silent upgrade to acoustic glass if you had wind noise. I did, I printed out the TSB i found and the the dealership overnighted me acoustic glass and replaced it all for free under warranty. I'm saying, I guess, that Mercedes really does mean "best or nothing", and it sounds like your dealership is the crappy ones here, and I bet Mercedes would like to hear about it directly.
As for saying the L word (lawyer), they might just clam up on you now and you may be better suited calling Mercedes directly. Usually a lawyer doesn't get involved until lemon law requirements are met anyways. I had to get a lawyer involved to go after INFINITI/Nissan for their trash vehicles, and once you even say that word, the service department is usually told not to interact with you anymore.
06-12-2019, 08:09 PM
#3
Member
Thread Starter
The car has been in service since I bought it, at this point I feel the car should be replaced as a courtesy much less under Lemon Law.
I went to the dealership this morning and they said they would attempt to figure out the seat/headrest issue.
Mercedes Benz owners shouldn’t be driving vehicles full of felt and lube! That’s far from “The best...”
I went to the dealership this morning and they said they would attempt to figure out the seat/headrest issue.
Mercedes Benz owners shouldn’t be driving vehicles full of felt and lube! That’s far from “The best...”
Last edited by Brittnie Jane; 06-12-2019 at 08:12 PM.
07-10-2019, 02:08 PM
#4
Member
Thread Starter
Seat is rattling again! Something in the dash around the center control panel area is rattling off and on and my shift stick is rattling. I am so over driving a $60,000 car that sounds like junk!! I really do not think that I will purchase another Mercedes vehicle again and I've owned three!I am so sick of my brand new car staying in the shop!
And what would be the point in filing for lemon law when the dealership states that all new C300s have the same issues?!
Is this not grounds for a recall of all new C300s?
And what would be the point in filing for lemon law when the dealership states that all new C300s have the same issues?!
Is this not grounds for a recall of all new C300s?
07-11-2019, 11:10 AM
#5
Senior Member
For the center console issue - I had a similar issue if it's a creaking noise that is tied with body roll when you turn. Turned out to be the A-pillar needed to be removed and some felt placed in there. That was easily the most annoying sound issue and the MB tech identified it immediately after driving around the lot. That was a quick couple hour fix at the dealer.
07-12-2019, 10:45 AM
#7
Seat is rattling again! Something in the dash around the center control panel area is rattling off and on and my shift stick is rattling. I am so over driving a $60,000 car that sounds like junk!! I really do not think that I will purchase another Mercedes vehicle again and I've owned three!I am so sick of my brand new car staying in the shop!
And what would be the point in filing for lemon law when the dealership states that all new C300s have the same issues?!
Is this not grounds for a recall of all new C300s?
And what would be the point in filing for lemon law when the dealership states that all new C300s have the same issues?!
Is this not grounds for a recall of all new C300s?
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07-12-2019, 11:40 AM
#8
Member
Thread Starter
07-18-2019, 01:16 PM
#9
Member
Thread Starter
I found an attorney. Lemon Law in Louisiana states, 44 days in service within 1 year or 4 times having the same issue and can not correct it. I've owned my car for 6 months, it's been in service 22 days and going back in on Monday. This will also be the 4th attempt at correcting two of the issues.
