Mercedes Connect features-how to use MY 19
Thread Starter
Member
Joined: Oct 2018
Posts: 98
Likes: 10
2019 C class coupe
Mercedes Connect features-how to use MY 19
I have MY '19 c class coupe. When I purchased back in Oct 18 I got this email saying I had all these features available. Does anyone know how to actually use them? Like vehicle tracker, POI, vehicle locator etc? I don't see how to use these? I have Mercedes me connect app. Help?
Car-to-X Communication: Term of 36 months
Accident Recovery and Breakdown Management: Available until further notice
Internet Radio: Term of 36 months
Remote Door Locking and Unlocking: Term of 36 months
Parking Points of Interest (POI): Term of 12 months
Software updates: Available until further notice
Internet in the car: Available until further notice
Parked Vehicle Locator: Term of 36 months
Mercedes-Benz emergency call system: Available until further notice
Speed Alert: Term of 36 months
Telediagnostics: Available until further notice
Maintenance Management: Available until further notice
Vehicle Tracker: Term of 36 months
Digital Assistants: Available until further notice
ECO display: Term of 36 months
Personalization: Term of 36 months
Predictive Navigation: Term of 36 months
Valet Parking and Curfew Minder: Term of 36 months
Remote vehicle diagnostics: Available until further notice
Remote Engine Start (for pre-entry climate control): Term of 36 months
Geofencing: Term of 36 months
Mercedes-Benz Apps: Available until further notice
Remote Retrieval of Vehicle Status: Term of 36 months
Car-to-X Communication: Term of 36 months
Accident Recovery and Breakdown Management: Available until further notice
Internet Radio: Term of 36 months
Remote Door Locking and Unlocking: Term of 36 months
Parking Points of Interest (POI): Term of 12 months
Software updates: Available until further notice
Internet in the car: Available until further notice
Parked Vehicle Locator: Term of 36 months
Mercedes-Benz emergency call system: Available until further notice
Speed Alert: Term of 36 months
Telediagnostics: Available until further notice
Maintenance Management: Available until further notice
Vehicle Tracker: Term of 36 months
Digital Assistants: Available until further notice
ECO display: Term of 36 months
Personalization: Term of 36 months
Predictive Navigation: Term of 36 months
Valet Parking and Curfew Minder: Term of 36 months
Remote vehicle diagnostics: Available until further notice
Remote Engine Start (for pre-entry climate control): Term of 36 months
Geofencing: Term of 36 months
Mercedes-Benz Apps: Available until further notice
Remote Retrieval of Vehicle Status: Term of 36 months
Member
Joined: Aug 2018
Posts: 153
Likes: 19
From: Louisiana
2019 C300 Coupe AMG Sport Package
Your dealership should have downloaded the app to your cellphone and showed you how to use it after your purchase was finalized and before you left the dealership. They also should have sat in the vehicle with you and gone over the features and showed you how to use them. I would go back and ask them to do so.
Thread Starter
Member
Joined: Oct 2018
Posts: 98
Likes: 10
2019 C class coupe
Your dealership should have downloaded the app to your cellphone and showed you how to use it after your purchase was finalized and before you left the dealership. They also should have sat in the vehicle with you and gone over the features and showed you how to use them. I would go back and ask them to do so.
Senior Member
Joined: Jan 2019
Posts: 439
Likes: 74
From: California
2019 AMG C63S
Yes they did that regarding the vehicle and I set up my Mercedes connect. But I didn't get info on these specific features. But I have figured out that most of this requires COMMAND system which I don't have. The car is in the dealership now trying to figure out why I can't connect to the In-car WIFI. I was more so requesting specific information from someone who has utilized these features on this discussion forum.
As Brittnie pointed out, you need to have paired your car's VIN with your Mercedes Me account. You can log in to the Mercedes Me portal either using the phone app or directly in your browser. If you do it in the browser, this is the link. Once you're able to sign in, you will get to access all these features.
Here are some screenshots of using this from the portal on my desktop (similar applies to your phone too BTW).
Thread Starter
Member
Joined: Oct 2018
Posts: 98
Likes: 10
2019 C class coupe
Yes. My car was linked when I purchased it. Took about a month to get it actually working, but finally I was able to use the app. But in car wifi never worked after I set up trial and account so it took Mercedes a month and burned my trial time. 10 months later I took the car in again to figure out why Wi-Fi wouldn't work after topping off data (out of my pocket this time) so they could attempt to troubleshoot the issue. Well, in their attempts to trouble shoot the in car WiFi, my Mercedes connect now doesn't work again! Sigh. So once again no Mercedes me connect app OR in car WiFi. They can't seem to get it all working. Have a case open with Mercedes. Just such a mess. The app is really nice and useful. But I've had my car almost a year and still have not been able to use these cool features. Thanks for your response though. I followed all the steps you outlined, just still not working.
