Outland

There should be no such thing as "good will" warranty repairs. MB's used to be cars that drove for decades without major repairs. If it breaks and you didn't abuse the car, they should be paying for anything thats a serious repair even after the warranty is up.

taylor192

$300 hook up fee? My dealer charges a $25 fee for changing/investigating any computer codes.

I'd suggest not changing cars/brands, change service managers. My service manager is awesome. Things have been fixed past the warranty period, everything is usually explained to my satisfaction, and even computer printouts given when I request them.

I actually bought from the dealership accross town cause the nearby dealership was a PITA to deal with. Lesson learned.

TNblkc230wz

[QUOTE=JDM]Chrysler good-willed rotor replacements on my TC with 16K miles. Remember, these wear items are only covered for 12K miles. Chrysler also authorized warranty repair services at a local Mitsubishi dealer if needed (none was needed) and sent me the service manuals for my Plymouth while I was overseas. They good-willed service on my Plymouth I returned from an overseas assignment. I will continue to buy Dialmer-Chrysler products.

JDM

[QUOTE=TNblkc230wz]I am not sure if you are refering to chrysler corporate, or to your service manager. The manager would be my guess, and it sounds like he has taken extremely good care of you. That's what I mean when I say the manager typically makes the difference. However, my experience has consisted of fighting to get items covered, that should be covered, and having to deal with very unhappy people. I am aware of wear items, but the jeep g. cherokee, for instance, had a horrible problem with rotors warping every 5-10k. Not because of improper use, but because of faulty parts. They came up with various fixes, and to their credit, they tried. But nothing worked, and chrysler gave up, and took the stance that if the repairs had been made, that was it. Alot of these were 38K $ 10-20k mile vehicles that had been in 5 times, and still had warped rotors. We were told that if we continued to fix them, we'd have to pay for it, or the customer. And consider the transmission saga. Many people loose transmissions repeatedly in the minivans, this has been happening for years. Instead of a service at 60K, its replacement for perhaps the second time. No goodwill there. they do, however, make some very cool machines, and things could very well be different from zone to zone, rep to rep.