c230K415

Ok, well I was coming back from Kragen's and I just got a #10 torx head for the screw....i'm with my friend and he's driving...so we get home and i pop the hood to see if it would fit....ok...so you know how when you pop the hood...that lever pops out of your grille...then you yank that lever and lift your hood upwards? well i wasn't paying attention as i was speaking to my friend and i yanked the lever right out...i looked at my friend with the most shocked look on my face and stuck my whole hand into the grille...(surprisingly my hand fit right through) and got ahold of the base of the lever and yanked it and it released the hood....as i looked at the damage...i said to myself "at least i got this screwdriver" then as i tried to fit it into the socket of the air filter box......i realized i also got the wrong torx head....:'( so now my lever you pull to open the hood is snapped off....anybody know a solution to this problem? i feel so embarassed and upset . ...the top of my fingers are bleeding like crazy too, as the grille cut up the top of my fingers where you bend....what a horrid day...if anybody could help me, and tell me what to do...it'd be great...my car is still under warranty too. would they cover this?

kickR

sorry to hear.
thats what i hate about the new MB's ... some crappy **** like that. would have NEVER happen with an old MB.

im sure warranty covers it. just dont let em know that you pulled on it like trying to get a chainsaw to start lol

CitronC230K_03

doesnt cost that much to replace. if you are still in warranty it will be FOC.

c230K415

thanks a lot for the advice guys...but umm...whats FOC? well...im pretty pissed because honestly i expected more from MB....why would they make a lever that is used quite often (for certain individuals) out of some plastic? and at that...it seems to be a really weak piece of plastic....god...i hope they replace it with a platnium lever...well thanks for the help guys...relives some of my day....

Outland

Take it easy superman.

mick1

I guess you didn't get a chance to read the owner's manual:

Page 296 - "Pull up on the hood (Do not pull up on the handle)"

c230K415

hah...just kinda pissed...sorry....cause my fingers are seriously cut up...do you guys know if i can just go to any mb dealership? because the place i got my car at is a good hour-2 hour drive away

c230K415

I ALWAYS pull up on the hood as i pull on the lever (non upward direction). And how did I pull up on the handle? where in my text did i say that?

Sauceboy01

goodluck!

mick1

you broke the lever did you not ?

page 296 of the manual says you're not supposed to pull up on the lever (they call it the handle instead of the lever). you're supposed to pull up on the base of the grill. if you did this, your lever would not have been broken.

that lever is made of plastic. it cannot handle the weight of the metal hood.

but it's your car, you can open up the hood any way you like.

c230K415

still not getting it. i didn't use the lever to pull the hood up. i use my left hand to lift the hood up from the bottom of the grille. i pull the "handle" outwards towards me to release the lock. damn man.

mick1

maybe i misunderstood your writing but you wrote that you "yanked it out." anyway, i just thought i would share what I had read in the manual. I didn't mean to **** you off even more from this unfortunate incident.

c230K415

oh i guess i read your text wrong too. i thought you were one of those people i see on these forums just trying to take advantage of one's unfortunate events and degrade the person more....btw...i dont got the manual parents tossed it out for some really odd reason...maybe ill get one online or another copy at the dealer while i deal with this on saturday...just makking sure...i can go to any dealer to deal with this problem right? because my original mb dealer is an hour away

mick1

i am not one of them mean people

Here's the owner's manual for the C-class sedans.

http://www.mbusa.com/media/downloads...tic_sedans.pdf

c230K415

thanks a lot man.

mick1

no problem.

you can bring it to any dealer. if your car is still under warranty, and the service guy determines that it's covered under warranty, they will fix it and charge it to MB.

c230K415

Thanks for everything, sorry about my reaction. I'm still looking at this broken off handle and wondering why didn't they just make it out of a harder material...like metal or something...

white_w203

sorry to see this happen. looks like someone doesn't know their own strength.

c230K415

i got a good idea...tie a durable...fairly-small sized rope to that lever...and tape the extra rope to my bumper. you guys want pics of this project? it's gonna be a classic trend someday.

Amy_fl

free of charge

drexappeal

Next time, just be extra careful and don't be overly anxious when working on a car. Usually that leads to little things happening like this. This should be a FOC fix through warranty though.

No matter what, despite this being a plastic piece, it shouldn't have broken off if you just pulled and were lifting from the bottom of the grill (as stated in the manual). Since you followed what is stated in the manual, I don't see why the dealership wouldn't cover this.

You never have to go back to your original dealer ever again, if you don't want. Any MB dealership can do your repairs/services that are under warranty.

raymond g-

somewhat related..... CLINK

c230K415

Sorry i didn't search well...thanks a lot though...i feel somewaht more relieved knowing that this problem will most likely be covered

c230K415

went to the dealer today....and i went to the closest one to me at the time (unfortunately it was a sales only dealer but i didnt know this until i talked to a worker)...so i was asking him "so this would be covered by my warranty right?" and he goes "i don't know, it is your fault because you were the one who pulled it...they might not cover it over in service" and i go "but it's a cheap piece of plastic, you have to put a certain amount of force into pulling it...you can't just sit there and have the hood magically open" so the sales associate says to me "actually you don't need force" and i go "so my 6 year old cousin can open this hood for me? yeah you don't know what you're talking about, good day to you.".....ahhhhh kinda confused now

mig888

Well with one of these it might magically open?

For your 6-year old cousin:


flip

Good luck trying to get that resolved :\.