Harsh 7G transmission campaign. And dealer problems.
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Joined: Nov 2005
Posts: 71
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From: St Louis
06 C230
Harsh 7G transmission campaign. And dealer problems.
I found that MB has a campaign to fix the jerky 7-speed transmission.
It's campaign 2005100013 and you can find the documents there (Also attached).
My VIN number being in the range, my car being an early 2006 model and the problem being well known by MB across all models with 7g transmission, I thought it would be a piece of cake.
Guess what. The dealer won't do a campaign, just because there is a campaign (as opposed to a recall). And they said they could not find a problem with my transmission. After arguing for ever with managers, I finally got the transmission software updated. And I can tell the difference, and I am glad I did it. Much smoother shifts. But I am very bitter with dealership service now.
No my question is, why did they initially refuse to fix a known problem?
Why did they give me such an hard time?
What happened to MB friendly customer service?
It's campaign 2005100013 and you can find the documents there (Also attached).
My VIN number being in the range, my car being an early 2006 model and the problem being well known by MB across all models with 7g transmission, I thought it would be a piece of cake.
Guess what. The dealer won't do a campaign, just because there is a campaign (as opposed to a recall). And they said they could not find a problem with my transmission. After arguing for ever with managers, I finally got the transmission software updated. And I can tell the difference, and I am glad I did it. Much smoother shifts. But I am very bitter with dealership service now.
No my question is, why did they initially refuse to fix a known problem?
Why did they give me such an hard time?
What happened to MB friendly customer service?
Last edited by bnzct; Jun 16, 2006 at 12:09 PM.
Senior Member
Joined: Oct 2005
Posts: 297
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From: NorCal
2006 C230
Originally Posted by arcwelder
I have an 06 for a loaner, and when it down shifts into first while coming to a stop, it gives you whiplash! I hate it. I'm glad I'm test driving it. Cuz I wouldn't buy it!
Super Member
Joined: Feb 2006
Posts: 798
Likes: 89
From: Bromley, UK
2017 C43 AMG Saloon
Originally Posted by bnzct
Guess what. The dealer won't do a campaign, just because there is a campaign (as opposed to a recall). And they said they could not find a problem with my transmission. After arguing for ever with managers, I finally got the transmission software updated. And I can tell the difference, and I am glad I did it. Much smoother shifts. But I am very bitter with dealership service now.
No my question is, why did they initially refuse to fix a known problem?
Why did they give me such an hard time?
What happened to MB friendly customer service?
No my question is, why did they initially refuse to fix a known problem?
Why did they give me such an hard time?
What happened to MB friendly customer service?
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Senior Member
Joined: Oct 2005
Posts: 297
Likes: 0
From: NorCal
2006 C230
Originally Posted by bnzct
I found that MB has a campaign to fix the jerky 7-speed transmission.
It's campaign 2005100013 and you can find the documents there (Also attached).
My VIN number being in the range, my car being an early 2006 model and the problem being well known by MB across all models with 7g transmission, I thought it would be a piece of cake.
Guess what. The dealer won't do a campaign, just because there is a campaign (as opposed to a recall). And they said they could not find a problem with my transmission. After arguing for ever with managers, I finally got the transmission software updated. And I can tell the difference, and I am glad I did it. Much smoother shifts. But I am very bitter with dealership service now.
No my question is, why did they initially refuse to fix a known problem?
Why did they give me such an hard time?
What happened to MB friendly customer service?
It's campaign 2005100013 and you can find the documents there (Also attached).
My VIN number being in the range, my car being an early 2006 model and the problem being well known by MB across all models with 7g transmission, I thought it would be a piece of cake.
Guess what. The dealer won't do a campaign, just because there is a campaign (as opposed to a recall). And they said they could not find a problem with my transmission. After arguing for ever with managers, I finally got the transmission software updated. And I can tell the difference, and I am glad I did it. Much smoother shifts. But I am very bitter with dealership service now.
No my question is, why did they initially refuse to fix a known problem?
Why did they give me such an hard time?
What happened to MB friendly customer service?
Read the very last part of the image you posted and that's why they didn't do it at first. Just because your VIN fell within range that doesn't mean that your car is going to have the problem. If it doesn't show up in the VMI then the dealer doesn't have to and most of the time will not fix it. You did what you had to do and they did what they had to do. Be happy you go it fixed.
One more thing. My wifes car falls within the range of VIN numbers listed however her car has no problems. I called the dealer anyway to check the VMI and nothing was listed, so eventhough the VIN was listed in the range posted, her car was not one that was affected.
Last edited by 06C230; Jun 27, 2006 at 06:13 PM.
