Outcome-Horrible Experience
Thread Starter
Almost a Member!
Joined: Jan 2002
Posts: 73
Likes: 0
From: Miami, FL
Crossfire Coupe
Outcome-Horrible Experience
Hi there,
Well thanks for all the support and feedback from you guys. Well the situation has been settled. The dealer's General Manager called me two nights ago and apologized for what happened and informed me that they should know better than to come two months later after a customer and demand more money for a mistake they made. Also that my salesman was heavily questioned and almost fired. I was also informed that the appraiser was the one responsible for the loss of money and therefore he had to pay for it. I let him know that if their appraiser was not knowledgeable about other makes he should not be appraising cars and the manager agreed. So in the end the dealer was very apologetic and told me to enjoy my car and to not let this incident veer me from future business with them. But I can say that regardless of what he said that I will never step foot in that Benz dealer ever, not even for service. No matter how apologetic they were, they still tried to cheat me out of cash and they will pay for that in the form of negative comments and no business coming their way from me or my family.
Thanks guys
Alex
Well thanks for all the support and feedback from you guys. Well the situation has been settled. The dealer's General Manager called me two nights ago and apologized for what happened and informed me that they should know better than to come two months later after a customer and demand more money for a mistake they made. Also that my salesman was heavily questioned and almost fired. I was also informed that the appraiser was the one responsible for the loss of money and therefore he had to pay for it. I let him know that if their appraiser was not knowledgeable about other makes he should not be appraising cars and the manager agreed. So in the end the dealer was very apologetic and told me to enjoy my car and to not let this incident veer me from future business with them. But I can say that regardless of what he said that I will never step foot in that Benz dealer ever, not even for service. No matter how apologetic they were, they still tried to cheat me out of cash and they will pay for that in the form of negative comments and no business coming their way from me or my family.
Thanks guys
Alex
Out Of Control!!
Joined: Dec 2001
Posts: 12,161
Likes: 1
From: Obama Land
K Car
Alex, good for you. Glad to hear that the situation was resolved in your favor. I can't imagine a dealership even going down that road in the first place. About the appraiser, you are correct. I'm not going to say it's easy to be an appraiser, but if the car is in good condition, web sites like kellybluebook will give them an idea of what the trade in value is. Certainly closer than 2k if there is an error! I don't blame you for not going back to them, even for service. How many other customers have just paid the difference without question? If I managed the dealership, the salesman would be fired on the spot, and a review would be made of all his customers, and refunds and apologies sent out as appropriate.
Last edited by revstriker; Jan 30, 2002 at 11:33 AM.
