View Poll Results: 3 part survey
part 1a: concise, timely, accurate service
12
34.29%
part 1b: sloppy, late, repeat visits necessary
11
31.43%
part 2a: good service advisor, knows his/her stuff
13
37.14%
part 2b: clueless idiot, no sence of customer service
7
20.00%
part 3a: overall happy experience
17
48.57%
part 3b: looking for a new service center
9
25.71%
Multiple Choice Poll. Voters: 35. You may not vote on this poll
Service Quality
Thread Starter
MBWorld Fanatic!
Joined: Nov 2001
Posts: 1,480
Likes: 1
From: Central NJ
C230K Coupe/Orion/C4/C5/CD/AMG Spoiler/V60/TeleAid, 2 MGB's
Service Quality
ok...here's the poll
Service quality....
do you like it....do you like the advisor....do they treat you well?
Service quality....
do you like it....do you like the advisor....do they treat you well?
MBWorld Fanatic!
Joined: Nov 2001
Posts: 3,744
Likes: 1
Tri-Star Imports of Ellisville, MO. I gave them top marks on the questionaire after my Service A, a few setting changes with the DAS, alignment and minor warranty work. My service advisor knows a lot, but realizes he doesn't know it all and was receptive to trying things we learned on this forum.
Super Member
Joined: May 2002
Posts: 844
Likes: 1
From: SF South Bay
2002 C230 Coupe
When I showed the No Phone message removal printed from here to my advisor, she was amazed and asked me to inform her about any interesting findings in the future. So far, a great lady!
MBWorld Fanatic!
Joined: Nov 2001
Posts: 5,854
Likes: 197
From: Huntington Beach, Ca.
'17 Jaguar XF
I get a different service advisor every time I start a "service request". If any parts are required it takes a minimum two days or another visit. Right now my C320 is on its third day at the dealer for a short list of problems, one was an oil leak that turned out to be a faulty transmission oil cooler/radiator. I don't need/use their loaners all the time but received an E320 once and a 240 a couple of times. Too bad I have to get serviced so often but the car is worth it.
MBWorld Fanatic!
Joined: Nov 2002
Posts: 4,604
Likes: 0
From: El Pueblo de la Reyna de los Angeles
The True OG Modded out W203
noblert10, who is your service advisor? That one hot chick w/the tat on her ankle?
Keyes is um, ok to WHITE people w/E Class+! My advisor has been ok so far though....
Keyes is um, ok to WHITE people w/E Class+! My advisor has been ok so far though....
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Super Member
Joined: Aug 2002
Posts: 556
Likes: 0
From: SoCal - SaMo & West SFV
2011 C63, 2004 S500, 2013 E350, 2013 Ody Elite
Which SA at Keyes?
Since Auto Stiengler is so incompetent, I will try Keyes next.
Enri007, who is SA you go to at Keyes? I need to turn my Comand on to dash display and Neatherland setting.
Thanks.
Enri007, who is SA you go to at Keyes? I need to turn my Comand on to dash display and Neatherland setting.
Thanks.
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