Service Advisor
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Joined: Apr 2003
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From: Orange County
2002 C320 Sport *SOLD*, 2006 BMW 325i
Service Advisor
I had my car serviced last week to fix my in dash problem. It was just a matter of resetting the computer? Anyway. When I was leaving my service advisor called me over and told me to be expecting a survey, and I thought no big deal. And then he said "i expect it to filled out with exceptional ratings." Has anyone else encountered this? 
Last edited by bzzbenz; Jun 24, 2003 at 10:42 PM.
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Joined: Nov 2001
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From: Central NJ
C230K Coupe/Orion/C4/C5/CD/AMG Spoiler/V60/TeleAid, 2 MGB's
be honest on the survey...it's the ony way to straighten out the problems at service centers
You might also mention his comment in the notes section of the survey....that's pretty arrogant, even for a Benz dealership.
You might also mention his comment in the notes section of the survey....that's pretty arrogant, even for a Benz dealership.
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Joined: Sep 2002
Posts: 207
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From: MI
2003 C230K, 6 spd, Brilliant Silver, C-5, C-7, CD changer
Re: Service Advisor
Originally posted by bzzbenz
I had my car serviced last week to fix my in dash problem. It was just a matter of resetting the computer? Anyway. When I was leaving my service advisor called me over and told me to be expecting a survey, and I thought no big deal. And then he said "i expect it to filled out with exceptional ratings." Has anyone else encountered this?
I had my car serviced last week to fix my in dash problem. It was just a matter of resetting the computer? Anyway. When I was leaving my service advisor called me over and told me to be expecting a survey, and I thought no big deal. And then he said "i expect it to filled out with exceptional ratings." Has anyone else encountered this?
Apparently, they live or die by these surveys, which is a good thing if there are issues.
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they loose commition for anything less then excellent
my dealer told me that for each customer that gives anything less then excellent rating, the individual sales/service guy loose 2% of his commission. And each time I go there they kindly remind me to give all excellent ratings. Nothing arrogant though.
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Joined: Oct 2002
Posts: 224
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From: San Francisco
2002 CLK320
they just don't want to get B-slapped by the mothership for poor service.
I believe that these surveys get sent directly to MB headquarters and the service advisors never see them so be honest and slam em for anything wrong, but if they do give good service, make it known as well.
I believe that these surveys get sent directly to MB headquarters and the service advisors never see them so be honest and slam em for anything wrong, but if they do give good service, make it known as well.
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Joined: Jun 2002
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From: Encino
2002 C230K
i generally just hand over these surveys to my advisor in exchange for a free tank of a gas. our advisor is good, so we have no problems with him or our mechanic. it's the rest of the service department that sucks.
