Did any one got their MHD grill from Oberklasse?
On July 2nd Charles indicated Oberklasse received 5 grills from MHD, but four were damaged. So Oberklasse returned them to MHD for exchange. The only good grill went to enri007, I believe.
On July 11, Charles indicated he is going to "ship your grill to you as soon as I pick them up at custom". I waited whole week and sure enough, no package from Oberklasse. And oggle got the grill last week.
I emailed Charles on July 21 ask for the status and indicated I will call the local BBB to complain if I don't get any respond. Charles reply was that Oberklasse is going to refund the money.
I contact MHD via email ask them why it took so long. Basically MHD's reply is Oberklass did not send money to them, and it takes about 1 week to ship the grill once they get the money.
At this point I'm waitting for Oberklasse to refund my money and will place the order directly with MHD.
Should at least confront Oberklasse and see what they say.
Now I have to figure out how to install it.
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It's tough to get products on time from an ethical company. In fact, we were the first US distributor for MH-Dezent, and have first hand experience. Our first order, for several thousand dollars of merchandise, was never received. In fact, they literally disappeared after receiving our payment. Emails were sent, but replys were not received. Phone calls were made, but as soon as they found out who was on the phone it was "we don't speak english," followed by a dial tone. The fact of the matter is, MH-Dezent steals people's money.
While we lost a few thousand dollars in this, we were still able to get the products through Expression. It turns out that Expression manufacturered the majority of products for MH-Dezent.
Delays with MH-Dezent:
It's tough to get products on time from an ethical company. In fact, we were the first US distributor for MH-Dezent, and have first hand experience. Our first order, for several thousand dollars of merchandise, was never received. In fact, they literally disappeared after receiving our payment. Emails were sent, but replys were not received. Phone calls were made, but as soon as they found out who was on the phone it was "we don't speak english," followed by a dial tone. The fact of the matter is, MH-Dezent steals people's money.
While we lost a few thousand dollars in this, we were still able to get the products through Expression. It turns out that Expression manufacturered the majority of products for MH-Dezent.
Now why didnt you say anything 3 months ago!!!



