I think we should have a monthly member dealer service report. What do you think?
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From: Anaheim California
2001 C320ss, 2005 Ford F150 Supercrew, GSXR,
Originally Posted by miroj
Which is more stupid, a lousy dealer or a customer that goes there twice. 
Why? Because if you took a poll of people who had problems at the stealership, got them resolved and asked if they would or have gone back. It would be over 80%. HOI is a prime example. People get mad, get the issue resolved and go back.
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From: Australia
Originally Posted by Anaheim_Drew
Trick question...
Why? Because if you took a poll of people who had problems at the stealership, got them resolved and asked if they would or have gone back. It would be over 80%. HOI is a prime example. People get mad, get the issue resolved and go back.
Why? Because if you took a poll of people who had problems at the stealership, got them resolved and asked if they would or have gone back. It would be over 80%. HOI is a prime example. People get mad, get the issue resolved and go back.
I tend to think most people hold some kind of high expectation that can never be met in this day and age.
Given the chance to buy and drive a 1950's Mercedes you would certainly appreciate the advances more readily and perhaps be more accepting of the fact that highly advanced cars require more attention.
Far too many of the complaints I read here are overinflated. It may require advice from Germany to resolve an issue and that isnt going to happen in one day.
It would be interesting to hear what the dealer says ?
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2001 C320ss, 2005 Ford F150 Supercrew, GSXR,
Originally Posted by miroj
I tend to think most people hold some kind of high expectation that can never be met in this day and age.
Far too many of the complaints I read here are overinflated. It
It would be interesting to hear what the dealer says ?
Far too many of the complaints I read here are overinflated. It
It would be interesting to hear what the dealer says ?
I myself want the same respect and attention I received prior to my sales deal being closed. Before the dealership received my money. More customers are disrespected by dealership employees than their employees by customers.
Last edited by Anaheim_Drew; Aug 8, 2004 at 06:12 AM.
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From: Australia
Originally Posted by Anaheim_Drew
I don't agree.
I myself want the same respect, kiss *** high quality of customer service I received before they got my money. More so if I have a service problem that I did not cause.
I myself want the same respect, kiss *** high quality of customer service I received before they got my money. More so if I have a service problem that I did not cause.
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From: Anaheim California
2001 C320ss, 2005 Ford F150 Supercrew, GSXR,
Originally Posted by miroj
Kiss *** ? You sure pick them dont you ....... if someone was like that to me I would just assume it was for my money only.
Your assumption would be right. Money!!!!!!!!!! We are not talking about relationships.... 
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Originally Posted by miroj
Which is more stupid, a lousy dealer or a customer that goes there twice.
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From: Australia
Originally Posted by Anaheim_Drew
Well what else do you have that a salesman at a stealership would want? Your friendship Your assumption would be right. Money!!!!!!!!!! We are not talking about relationships....
Your assumption would be right. Money!!!!!!!!!! We are not talking about relationships....
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From: Australia
Originally Posted by amdeutsch
And how many stealership are there in your town? Does that mean that after you refuse to go back you will drive out of town, for hours possibly, to get to the next one. From the posts in this thread I can see some members only having 1 in their town.
So I guess I get about 11 attempts at being city bound (since the first one is where I bought the car), then there are another 20 in the out of town districts.
The closest OEM parts place is 4 minutes drive.
I feel quite happy with the service I already get - it costs me a bottle of Bourbon once in a while but the job always gets done. I hate to think what happens to the car that gets worked on after I leave.
" Parsh me da shhhpanar "
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Originally Posted by miroj
Which is more stupid, a lousy dealer or a customer that goes there twice.
Last edited by Kev04C320; Aug 8, 2004 at 12:55 AM.
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'09 911 C4S
Originally Posted by amdeutsch
And how many stealership are there in your town? Does that mean that after you refuse to go back you will drive out of town, for hours possibly, to get to the next one. From the posts in this thread I can see some members only having 1 in their town.
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From: Brisbane/Sydney, Australia
Originally Posted by amdeutsch
And how many stealership are there in your town? Does that mean that after you refuse to go back you will drive out of town, for hours possibly, to get to the next one. From the posts in this thread I can see some members only having 1 in their town.
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From: Anaheim California
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Originally Posted by miroj
So why get emotional then. Business is business. Stick with the facts and the dealer will always help you.
And I don't have a service place that will accept bourbon as a tip for doing a good job on my car.
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From: Australia
Originally Posted by Kev04C320
I don't know if you guys get the point or not. If there is enough pressure, the stealership will have to clean up its act.
You must think that throwing mud is some kind of scare tactic.
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Originally Posted by Kev04C320
I don't know if you guys get the point or not. If there is enough pressure, the stealership will have to clean up its act.
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From: Australia
Originally Posted by Anaheim_Drew
Not getting emotional is good advice, FOR A VULCAN ON STAR TREK!! As for sticking with the facts, always.......... the dealer helping you ..........ok ... but the end result is the issue.
And I don't have a service place that will accept bourbon as a tip for doing a good job on my car.
And I don't have a service place that will accept bourbon as a tip for doing a good job on my car.
If you were any one of those people dont you think a bit of gratitude would get noticed.
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From: Australia
Originally Posted by JeT
Well, all I can say, there appears to be a big difference in expectations between Australians and Americans...not saying it is a bad thing - just different. I can't see anyone here getting upset if they cannot pay by a certain cheque for example. Possibly it could be that the standard of service in Australia is generally much higher.
Maybe it has something to do with the fact that most of the staff (about 75%) drive company Benz cars to and from work. They know the cars, they use the cars and they have an idea of what they are working on as mechanics and selling as salespeople.
In my experience I found that the least capable Benz people were the ones that had no interest in owning or driving a Mercedes. To them it was just another job.
Its amazing what comes out in conversations with people and how vastly different attitudes are.
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Originally Posted by JeT
Well, all I can say, there appears to be a big difference in expectations between Australians and Americans...not saying it is a bad thing - just different. I can't see anyone here getting upset if they cannot pay by a certain cheque for example. Possibly it could be that the standard of service in Australia is generally much higher.
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From: Seattle, WA
'09 911 C4S
Originally Posted by miroj
Pressure ? You dont put pressure on your dealer by bad mouthing them in public. They have every right to take out a restraining order on you and prevent your car from being serviced at the dealership pending any outcomes of legal action - which can be stalled so it takes no less than the period of car ownership.
You must think that throwing mud is some kind of scare tactic.
You must think that throwing mud is some kind of scare tactic.
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From: Anaheim California
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Originally Posted by miroj
You will be surprised how many people at dealerships earn the basic level of income without tips. I dont know your style of interaction but I know every person at my dealership. From the Managers down to the guy that washes my car.
If you were any one of those people dont you think a bit of gratitude would get noticed.
If you were any one of those people dont you think a bit of gratitude would get noticed.
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Originally Posted by Anaheim_Drew
Not the point. I tip people very well. Mainly those who make a small income, you brought up the bourbon issue which is what I was comenting on.
Are you supposed to tip someone at the service center? I grew up in a different culture so I know nothing about how to tip until I was 17.5
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From: Australia
Originally Posted by Kev04C320
A restraining order based on what grounds? I would like hear some legal advice if you were a barrister-at-law. Thank you in advance
On these ground they may take out an injunction preventing you from making any comments or engaging in any ongoing transaction with the company without settlement and retraction.
You can push people around but sooner or later someone bigger than you will push back.
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Originally Posted by Anaheim_Drew
But lets say that it was your mum, who had paid with that check before and now they would not let her have her car. That would not upset her? Even though she can use a credit card or another check type what about the principal of the matter?
