I think we should have a monthly member dealer service report. What do you think?
MBWorld Fanatic!
Joined: Jul 2004
Posts: 4,330
Likes: 0
From: Seattle, WA
'09 911 C4S
Originally Posted by miroj
Really ? What do Japanese people call tourists behind their backs ? I dont think it is acceptable to print the words here.
MBWorld Fanatic!
Joined: Jul 2004
Posts: 4,330
Likes: 0
From: Seattle, WA
'09 911 C4S
Originally Posted by JeT
Come on guys...stick with the issue!
There so many issues on the table right now:
1. gratuity
2. cultural differences
3. judging others
Which one do you want to talk about? :p
Banned
Joined: May 2004
Posts: 1,194
Likes: 1
From: Australia
Originally Posted by Kev04C320
Then, why do we need cultural anthropologist and sociologist to study other cultures? Just apply the great American standard to the whole wide world and all will be fine? That's really some kind of nonsense
Why do Americans study anthropology when clearly they dont value the input of other countries into bi-lateral trade agreements.
Fine words from the "king of the mountain".
MBWorld Fanatic!
Joined: Jul 2004
Posts: 4,330
Likes: 0
From: Seattle, WA
'09 911 C4S
Originally Posted by miroj
We keep saying that all the McTime and nothing we do will prevent the relentless tide of real-world economics from infecting the rest of the world.
Why do Americans study anthropology when clearly they dont value the input of other countries into bi-lateral trade agreements.
Fine words from the "king of the mountain".
Why do Americans study anthropology when clearly they dont value the input of other countries into bi-lateral trade agreements.
Fine words from the "king of the mountain".
Super Member
Joined: Jul 2002
Posts: 784
Likes: 0
From: Brisbane/Sydney, Australia
Originally Posted by Kev04C320
What issue!?
There so many issues on the table right now:
1. gratuity
2. cultural differences
3. judging others
Which one do you want to talk about? :p
There so many issues on the table right now:
1. gratuity
2. cultural differences
3. judging others
Which one do you want to talk about? :p
Banned
Joined: May 2004
Posts: 1,194
Likes: 1
From: Australia
Originally Posted by Anaheim_Drew
And my parents would say you are one of many children who don't care about their parents.
What you seem to forget is that you are the one that doesnt care. People who dont care are the ones that get scewed at dealers because they treat the staff like servants and the rest of the people there like idiots.
I thought only fools did that but now I realise the pointy star gives you permission.
My point is ......... for you to get the service you want there must be a component of respectful relationship with professionals looking after you. It is not a win win win for you. It is a professional friendship. Why does it matter if you have to pay extra - who loses out in the end if you just low-ball everyone.
Last edited by miroj; Aug 8, 2004 at 02:14 AM.
MBWorld Fanatic!
Joined: Jul 2004
Posts: 4,330
Likes: 0
From: Seattle, WA
'09 911 C4S
Originally Posted by JeT
Errr, maybe the one that has to do with the original purpose of the thread...MB service quality?
MB World Stories
The Best of Mercedes & AMG
Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun
Verdad Gallardo
Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren
Verdad Gallardo
8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine
Verdad Gallardo
Flawlessly Restored Mercedes 190E Evo II Heads to Auction
Verdad Gallardo
Electric Mercedes C-Class Unveiled: 11 Things You Need to Know
Verdad Gallardo
Mercedes EQS Gets A Major Update: Everything You Need to Know
Verdad Gallardo
5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve
Verdad Gallardo
Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping
Verdad Gallardo
10 Most Reliable Mercedes-Benz Models You Can Buy Used
Verdad Gallardo
Thread Starter
MBWorld Fanatic!
Joined: Mar 2004
Posts: 1,304
Likes: 0
From: Anaheim California
2001 C320ss, 2005 Ford F150 Supercrew, GSXR,
Originally Posted by miroj
You dont see me complaining about my dealer. I get world class service. Last night the mechanic dropped into my house and did a short-test on my W203 with the DAS from work. He tuned up the engine, altered some transmission parameters and activated several mods. No charge.
What you seem to forget is that you are the one that doesnt care. People who dont care are the ones that get scewed at dealers because they treat the staff like servants and the rest of the people there like idiots.
I thought only fools did that but now I realise the pointy star gives you permission.
My point is ......... for you to get the service you want there must be a component of respectful relationship with professionals looking after you. It is not a win win win for you. It is a professional friendship. Why does it matter if you have to pay extra - who loses out in the end if you just low-ball everyone.
What you seem to forget is that you are the one that doesnt care. People who dont care are the ones that get scewed at dealers because they treat the staff like servants and the rest of the people there like idiots.
I thought only fools did that but now I realise the pointy star gives you permission.
My point is ......... for you to get the service you want there must be a component of respectful relationship with professionals looking after you. It is not a win win win for you. It is a professional friendship. Why does it matter if you have to pay extra - who loses out in the end if you just low-ball everyone.
You have made a lot of assumptions about me, and that is your choice. I will say this;
Lowballing a dealership on the price of a car I have no problem with.
Paying extra for first class service, I agree and would do it gladly. But even when bad service is received, I would not and have not treated anyone like my servent. More businesses are into the now as opposed to thinking of the long term professional relationship with the customer.
Super Member
Joined: Jul 2002
Posts: 784
Likes: 0
From: Brisbane/Sydney, Australia
Originally Posted by Anaheim_Drew
More businesses are into the now as opposed to thinking of the long term professional relationship with the customer.
But I think the very fundamental point is, if you start on the footing of showing the service guys respect as opposed to jumping in with a complaint then they will respond with repsect and use any discretion they have in your favour....for example the SA may or may not charge you for a 10 minute hook up to the Stardiag, but I will bet you any money that if you treat him like a servant he will charge you the maximum he can. And I think that is the point Miro is making...it doesn't matter what culture you are from, you show some respect and you will get it in kind.
That is why from my experiences it is better to make recommendations than negative reports. I have made so many referrals to my SA that now when I go in to have something looked at, they will do it immediately if time permits.
Look, this reporting mechanism may be a good idea...but only if those contributing can remain objective. I can already see that a few people would rather report a sale rep for looking at them wrongly rather than report good service...it shouldn't be used to air a subjective gripe. The only positive comment I have seen in this thread so far is by Kev.
Last edited by JeT; Aug 8, 2004 at 03:14 AM.
Thread Starter
MBWorld Fanatic!
Joined: Mar 2004
Posts: 1,304
Likes: 0
From: Anaheim California
2001 C320ss, 2005 Ford F150 Supercrew, GSXR,
Jet,
When I started this thread, it had nothing to do with reporting anyone. It was started with this intention;
If I took my car in for service and they did a great job, let other members know who the service rep was who was great.
If they lost my car, scratched it left oil inside, maybe other members had this same experience so this would let us know that maybe we should go elsewhere.
When I started this thread, it had nothing to do with reporting anyone. It was started with this intention;
If I took my car in for service and they did a great job, let other members know who the service rep was who was great.
If they lost my car, scratched it left oil inside, maybe other members had this same experience so this would let us know that maybe we should go elsewhere.
Banned
Joined: May 2004
Posts: 1,194
Likes: 1
From: Australia
Originally Posted by Anaheim_Drew
You have made a lot of assumptions about me, and that is your choice. I will say this;
Lowballing a dealership on the price of a car I have no problem with.
Paying extra for first class service, I agree and would do it gladly. But even when bad service is received, I would not and have not treated anyone like my servent. More businesses are into the now as opposed to thinking of the long term professional relationship with the customer.
Lowballing a dealership on the price of a car I have no problem with.
Paying extra for first class service, I agree and would do it gladly. But even when bad service is received, I would not and have not treated anyone like my servent. More businesses are into the now as opposed to thinking of the long term professional relationship with the customer.
Banned
Joined: May 2004
Posts: 1,194
Likes: 1
From: Australia
Originally Posted by Anaheim_Drew
Jet,
When I started this thread, it had nothing to do with reporting anyone. It was started with this intention;
If I took my car in for service and they did a great job, let other members know who the service rep was who was great.
If they lost my car, scratched it left oil inside, maybe other members had this same experience so this would let us know that maybe we should go elsewhere.
When I started this thread, it had nothing to do with reporting anyone. It was started with this intention;
If I took my car in for service and they did a great job, let other members know who the service rep was who was great.
If they lost my car, scratched it left oil inside, maybe other members had this same experience so this would let us know that maybe we should go elsewhere.
