After 4 months and 7k miles my c300 breaks down 100 miles from home with smoke pouring from the engine bay and the head/tail lights flickering so it gets towed to the nearest dealer. I go there the next day to pick up a loaner so I could get back home and to work... and was denied and told I'd have to pay. What kind of warranty is this? Luckily I had someone in the area to pick me up and let me stay at their house but I'm stranded 100 miles from home. The few times my Audi broke down I got a free loaner without questions. How much is it really costing MB to give me a loaner for a few days until it's fixed, especially after paying 40k for the car to begin with? I've never owned a Mercedes in the past, so is this normal practice after a breakdown? Can I get a rental car and hotel and submit the bill to MBUSA?

 

Can't help you on the issues, but loaners/shuttles is all dealership policy. All MB dealerships, except for MB of Manhattan, independently owned and operated.

 

Oh geez of all times when they should offer you a loaner is this time ...breaking down that far from home and they dont give you a loaner pleasseee im from jersey as well and i would love to know which dealer this is so i can avoid them like the Black Plauge !!

 

That's very disappointing to hear. Hope you get taken care of in the end. Let us know if you're able to get it taken care of to your satisfaction.

 

sorry about your break down

 

any word on what exactly went wrong?

 

Yea, im curious too as to what caused to break down... that seems strange at only 7k

 

Wats so different about MB manhattan?

 

MB of Manhattan is the only U.S. Mercedes dealer owned by MBUSA. So you really can't blame MB (not you, the OP) for not providing a loaner, since MB has no control over those dealers in that part.

 

I thought that MBUSA paid for loaners for warranty repairs, so the dealership is basically obligated to give one to you. My dealership gives me a loaner anytime I bring a car in for anything.

 

My dealership says they provide loaners, but they never have. Always seem to run out of them at the last minute, despite "reserving" one weeks ahead when I scheduled the service. Instead I get a ride to wherever I want within reasonable distance in a VW Passat...

 

U need to call MBUSA to get them involved, I am sure the loaner and hotel are both covered, if MBUSA is notified

 

when the ml350 has problems, they had no loaners
but they rented us a camry and covered all the cost except or $10 a day insurance

 

Trip Interruption benefits also covers hotels and rental cars from what I remember.

 

Good call! Totally forgot about that.

http://www.mbusa.com/care/client-car...nterruption.do

 

In the rare event that a breakdown caused by a warranty-covered condition occurs more than 100 miles from your home, take comfort. If the breakdown leaves your Mercedes-Benz inoperable or unsafe to drive and requires overnight repairs at an authorized MB Retail Center, we'll reimburse you up to $300 per day (for up to three days) for documented expenses*.

* Eligible expenses include meals, lodging and substitute transportation while your Mercedes-Benz is being repaired.


http://www.mbusa.com/care/client-car...nterruption.do

Being 100 miles from home you qualify for everything listed above, I have taken them up on this once in a 2002 C class and had no problems with it, just call benz. 1-800-FOR-MERCEDES (1-800-367-6372)

 

I forgot to mention the service center is closed weekends so I'm calling tomorrow to find out what's wrong. I could smell something burning under the hood and wires had to be crossed because the head and taillights wouldn't shut off unless I opened and closed the door. My Audi had one problem after another so if this is going to be the case with the Benz I'm getting rid of it, I can't afford a rental car everytime something happens. At least with the Audi they gave me a loaner each time.

 

Hope the call to MBUSA as suggested gets you temporary relief.

Good luck with your car.

 

I'm really interested with what went wrong in your car since it's just 7k.

 

Any news on what was wrong with your car?

 

i live in orange county and when i get my oil changed at mercedes and i have class in an hour they give me a loaner, and im only 19!!!! the sevice department and people at mercedes of anaheim hills and even fletcher jones mercedes are great! sorry to say you just kinda have a ****ty service center and dealership, i would for shure send a bill to those f***ers cuz thats not even cool, dont pay for anything cuz it should all be under warranty!!!!!!

 

bdwg22,

Any updates to the problem of your new car?

which dealership is this? I live in nyc and travel to nj often, and would want to avoid at all cost.