Got a Call From a P.O'd Sales Associate!
04-15-2009 | 11:23 AM
#26
MBWorld Fanatic!
Joined: Mar 2007
Posts: 1,063
Likes: 2
From: Charlotte, NC
2002 S430, 2004 Cobra, 2004 Tahoe
My question to you is - What is 'Truly Outstanding' in terms of making a sale? The SA is there to sell you a car/shoe/suit/whatever. If he is successful, he has done his job.
If you test drove 10 cars before buying the one that you liked, he still did his job. What makes this Outstanding? That he was patient with you while you, the buyer, made up your mind?
I think these surveys should have boolean 'True/False' and 'Satisfied/Not Satisfied' kind of answers. An answer on a 10-point scale is meaningless.
If you test drove 10 cars before buying the one that you liked, he still did his job. What makes this Outstanding? That he was patient with you while you, the buyer, made up your mind?
I think these surveys should have boolean 'True/False' and 'Satisfied/Not Satisfied' kind of answers. An answer on a 10-point scale is meaningless.
I completely agree
04-15-2009 | 01:53 PM
#27
MBWorld Fanatic!
Joined: Aug 2007
Posts: 1,047
Likes: 2
From: Toronto
2008 C300 Sport 4matic
Try posting your reviews on an independant dealership review website:
http://www.autotropolis.com/car-deal...tors-inc-8843/
http://www.yelp.com/biz/calstar-motors-glendale
http://www.edmunds.com/dealerships/C...ors/index.html
http://www.dealerrater.com/dealer/Ca...z-review-2631/
looks like there are quite a few disatisfied customers of CalStar Motors.
http://www.autotropolis.com/car-deal...tors-inc-8843/
http://www.yelp.com/biz/calstar-motors-glendale
http://www.edmunds.com/dealerships/C...ors/index.html
http://www.dealerrater.com/dealer/Ca...z-review-2631/
looks like there are quite a few disatisfied customers of CalStar Motors.
04-15-2009 | 02:33 PM
#28
Senior Member
Joined: Oct 2007
Posts: 328
Likes: 1
From: Reston, VA
15 E350 4Matic
My question to you is - What is 'Truly Outstanding' in terms of making a sale? The SA is there to sell you a car/shoe/suit/whatever. If he is successful, he has done his job.
If you test drove 10 cars before buying the one that you liked, he still did his job. What makes this Outstanding? That he was patient with you while you, the buyer, made up your mind?
I think these surveys should have boolean 'True/False' and 'Satisfied/Not Satisfied' kind of answers. An answer on a 10-point scale is meaningless.
If you test drove 10 cars before buying the one that you liked, he still did his job. What makes this Outstanding? That he was patient with you while you, the buyer, made up your mind?
I think these surveys should have boolean 'True/False' and 'Satisfied/Not Satisfied' kind of answers. An answer on a 10-point scale is meaningless.
Maybe I worded my opinion wrong. My whole point was how difficult is it to be "truly outstanding?" I understand that some situations and probably most will not be "truly outstanding", but maybe give the SA the benefit of the doubt. If your willing to give a 9 out of 10, what's the big deal of giving him a 10?
Im am in no way shape or form stating to give 100% just because, but if you're teetering between a 9 or a 10, what's big deal? Believe it or not, it does make a big deal on the SA's survey.
Also, if these situations you guys have encountered do not result in a "truly outstanding" experience, then what in your minds constitutes a "truly outstanding" experience?
As for the surveys being confidential, this is not true, at least to my knowledge. Also, if you're willing to answer a survey honestly, why would you want to hide your identity?
I have read a lot of dealership encounters over this board and can honestly say some of them are appaling, but they are not always the norm.
Im am in no way shape or form stating to give 100% just because, but if you're teetering between a 9 or a 10, what's big deal? Believe it or not, it does make a big deal on the SA's survey.
Also, if these situations you guys have encountered do not result in a "truly outstanding" experience, then what in your minds constitutes a "truly outstanding" experience?
As for the surveys being confidential, this is not true, at least to my knowledge. Also, if you're willing to answer a survey honestly, why would you want to hide your identity?
I have read a lot of dealership encounters over this board and can honestly say some of them are appaling, but they are not always the norm.
As to the surveys, good grief! If you read this threat and you still think its a good idea to not make it confidential, what are you smoking cuz I want some
The hassle you get by being HONEST 
04-15-2009 | 02:59 PM
#29
MBWorld Fanatic!
Joined: Feb 2008
Posts: 2,230
Likes: 1
From: Los Angeles, California
2006 E55 BEAST
So I recently purchased a w204 from CalStar Mercedes in Glendale, CA and was a happy camper for the most part untill.....A few weeks after purchasing my w204, I get a call from the sales associate who handled my transaction. This guy was totally beyond upset because I didnt give him an "outstanding" rating across-the-board on the 'after sales' survey I received (in which I was 100% honest). This clown had the audacity to complain to me -a paying customer- about how I dared not to give him a beyond stellar survey!
To make a long story short, I contacted his manager and MBUSA to provide them with feedback on this; needless to say, I WILL NEVER BE GOING BACK TO THAT STEALERSHIP!
/end rant.
To make a long story short, I contacted his manager and MBUSA to provide them with feedback on this; needless to say, I WILL NEVER BE GOING BACK TO THAT STEALERSHIP! /end rant.
But if someone ever called me to complain, I would make the dealership regret ever telling him who filled it out. I'd make them regret hiring him. That's just not right.
