View Poll Results: Fletcher Jones MB - A disappointment?
Yes
46
88.46%
No
6
11.54%
Voters: 52. You may not vote on this poll
Fletcher Jones MB - A disappointment?
MBWorld Fanatic!
Joined: Apr 2007
Posts: 2,026
Likes: 7
From: Orlando, FL
2026 AMG GT63 Pro
nothing like hearing about a good transaction every once and a while
Senior Member
Joined: Apr 2009
Posts: 290
Likes: 0
From: Read the name
C300 4matic Sport, CBR 954
i think they do that on purpose cuz it seems there is alot of FJ dealers and where they usualy are they r the only MB dealer
MBWorld Fanatic!
Joined: Feb 2003
Posts: 5,983
Likes: 21
From: Vegas and Vancouver, BC
.
Darkside,
I too, am disappointed with Fletcher Jones. I drive an old 1986 190e daily that was given to me by my parents. It has been in the family since new. Whenever I go to the dealership in that old car, the sales people just glance at me and walk away. Pfftt.....I bought my '04 C320 there and I am glad I didn't give them my money when I picked up the C63. However, I must give kudos to the Service Department. I have worked with J.P. there since 1989 and sadly he passed away around May. He has gotten things approved from MBUSA post warranty. When I bought the C63, I found Dennis, who has been at Fletcher Jones for since the early 90s. Recently, I had my car tinted at Notorious Motorsports and they cut the molding and wouldn't fess up to it. I took it in to Dennis and he took care of it. I would highly suggest you speak with him from now on since all the SAs are on commission. Always stay loyal to the same SA.
I too, am disappointed with Fletcher Jones. I drive an old 1986 190e daily that was given to me by my parents. It has been in the family since new. Whenever I go to the dealership in that old car, the sales people just glance at me and walk away. Pfftt.....I bought my '04 C320 there and I am glad I didn't give them my money when I picked up the C63. However, I must give kudos to the Service Department. I have worked with J.P. there since 1989 and sadly he passed away around May. He has gotten things approved from MBUSA post warranty. When I bought the C63, I found Dennis, who has been at Fletcher Jones for since the early 90s. Recently, I had my car tinted at Notorious Motorsports and they cut the molding and wouldn't fess up to it. I took it in to Dennis and he took care of it. I would highly suggest you speak with him from now on since all the SAs are on commission. Always stay loyal to the same SA.
Thread Starter
Senior Member
Joined: Oct 2008
Posts: 280
Likes: 1
From: Las Vegas, NV
C300 4MATIC (w204)
Darkside,
I too, am disappointed with Fletcher Jones. I drive an old 1986 190e daily that was given to me by my parents. It has been in the family since new. Whenever I go to the dealership in that old car, the sales people just glance at me and walk away. Pfftt.....I bought my '04 C320 there and I am glad I didn't give them my money when I picked up the C63. However, I must give kudos to the Service Department. I have worked with J.P. there since 1989 and sadly he passed away around May. He has gotten things approved from MBUSA post warranty. When I bought the C63, I found Dennis, who has been at Fletcher Jones for since the early 90s. Recently, I had my car tinted at Notorious Motorsports and they cut the molding and wouldn't fess up to it. I took it in to Dennis and he took care of it. I would highly suggest you speak with him from now on since all the SAs are on commission. Always stay loyal to the same SA.
I too, am disappointed with Fletcher Jones. I drive an old 1986 190e daily that was given to me by my parents. It has been in the family since new. Whenever I go to the dealership in that old car, the sales people just glance at me and walk away. Pfftt.....I bought my '04 C320 there and I am glad I didn't give them my money when I picked up the C63. However, I must give kudos to the Service Department. I have worked with J.P. there since 1989 and sadly he passed away around May. He has gotten things approved from MBUSA post warranty. When I bought the C63, I found Dennis, who has been at Fletcher Jones for since the early 90s. Recently, I had my car tinted at Notorious Motorsports and they cut the molding and wouldn't fess up to it. I took it in to Dennis and he took care of it. I would highly suggest you speak with him from now on since all the SAs are on commission. Always stay loyal to the same SA.
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MBWorld Fanatic!
Joined: Feb 2009
Posts: 5,537
Likes: 8
2006 C350 Sport 6MT
It's all about Keyes European in Van Nuys. Best service I had and I just went there agin 2 hours ago..now back.
They gave me a C350 rental (min they give is a C300).
When you go there see Donald Dorion...He will help you out. The guy really goes out of his way.
https://mbworld.org/forums/c-class-w...need-help.html
They gave me a C350 rental (min they give is a C300).
When you go there see Donald Dorion...He will help you out. The guy really goes out of his way.
https://mbworld.org/forums/c-class-w...need-help.html
Senior Member
Joined: Dec 2008
Posts: 312
Likes: 2
C350 Elegance
Dealerships are business burnt by tire kickers, looked after generally by people who only know in depth about their commission and the season favorite sport; oriented toward the buyer of means to acquire what he/she wants (preferably financed) and knows very little about vehicles but thinks to know a lot; managed by people pressed to meet the bottom line; and owned by people whose only objective (healthy as it may be in our society) is to maximize the return on the investment. In this environment, customers who know what they want/need/exactly desire feel unwelcome, often justifiably so.
Thus, the power, reliability, attention, and other attributes of a dealership, good or bad, are built by the mass of customers who patron it and the pressures of the State Consumer Laws. It is different to do business in the Midwest, California, New England, the South... It is even different to shop in Connecticut from Massachusetts or New York.
The member who owns the Chicago dealership sounds exactly like a big city businessman: By the way he addressed his co-member, he sets the rules in his business to make money, period. People are incidental.
It is amazing what Canadian consumers write about MB dealers and prices in areas where they are the only game in town, and also where there is competition like the great Toronto area. People's hunger for wheels make them too fat.
I comment all this to invite everybody to take on the dealers prepared for what is looked from them -being it the car we wish, the service we need, the warranty work due...- without cutting them any slack in a manner that they end up saying thanks. Where can they be hit the worst? In the wallet, if it is not reasonable find an alternate solution: there always is one. And for you of more means or connected to your dealers by the buddy system, delegate the car attention into a subordinate who can keep the dealership in line without compromising your relationship.
To the honest dealers and employees, who are many, thank you.
Cheers. JV
Thus, the power, reliability, attention, and other attributes of a dealership, good or bad, are built by the mass of customers who patron it and the pressures of the State Consumer Laws. It is different to do business in the Midwest, California, New England, the South... It is even different to shop in Connecticut from Massachusetts or New York.
The member who owns the Chicago dealership sounds exactly like a big city businessman: By the way he addressed his co-member, he sets the rules in his business to make money, period. People are incidental.
It is amazing what Canadian consumers write about MB dealers and prices in areas where they are the only game in town, and also where there is competition like the great Toronto area. People's hunger for wheels make them too fat.
I comment all this to invite everybody to take on the dealers prepared for what is looked from them -being it the car we wish, the service we need, the warranty work due...- without cutting them any slack in a manner that they end up saying thanks. Where can they be hit the worst? In the wallet, if it is not reasonable find an alternate solution: there always is one. And for you of more means or connected to your dealers by the buddy system, delegate the car attention into a subordinate who can keep the dealership in line without compromising your relationship.
To the honest dealers and employees, who are many, thank you.
Cheers. JV
Newbie
Joined: Sep 2009
Posts: 1
Likes: 0
2007 C230
FJ in Fremont is the worst dealership I have ever been to, to the point I almost wanted to buy Acura again instead of a Mercedes. The sales team was rude including the manager, ended up walking out on them and buying from Pleasanton Mercedes. Wont even go there for service, not worth it to me.
MBWorld Fanatic!
Joined: Nov 2007
Posts: 2,078
Likes: 4
From: NYC
2012 C300 4Matic
Sovereign MB in Brooklyn is the worst - they damaged my car during a service (actually they always manage to scratch, snap or rip something) so naturally I gave them a bad survey. Some idiot employee there actually called me with a nasty attitude implying that *I* did something wrong by giving them an honest survey. I think they deserve 0s from now on. 
Last edited by acr2001; Nov 27, 2009 at 07:01 PM.
Junior Member
Joined: Apr 2009
Posts: 26
Likes: 0
From: Vienna, VA
'08 C300 4Matic, '91 300E and '88 190E 2.3,
If you have a problem or issue you cannot resolve with a MB dealer you should bring it to the attention of MBUSA. It is simple and they are very interested in how their customers are treated.
1-800-367-6372
Mercedes-Benz USA, LLC
Customer Assistance Center
3 Mercedes Drive
Montvale, NJ 07645
1-800-367-6372
Mercedes-Benz USA, LLC
Customer Assistance Center
3 Mercedes Drive
Montvale, NJ 07645
Last edited by dlb000; Nov 28, 2009 at 06:31 PM.
Member
Joined: Jun 2005
Posts: 76
Likes: 0
+1 on the horrible for FJ of Newport Beach. I had many "problems" with them. One particular time, I brought my wife 04 E320 there for a paint job ( some idiot keyed it). They messed up the sport seat (twice), trunk didn't close correctly, and 2 weeks late as promissed. That was just one of many problems. After my wife 04 totaled by insurance, I didn't even give them a thought of getting another MB there. I ended up got 07 E350 from MB of Anaheim.
MBWorld Fanatic!
Joined: Feb 2003
Posts: 5,983
Likes: 21
From: Vegas and Vancouver, BC
.
+1 on the horrible for FJ of Newport Beach. I had many "problems" with them. One particular time, I brought my wife 04 E320 there for a paint job ( some idiot keyed it). They messed up the sport seat (twice), trunk didn't close correctly, and 2 weeks late as promissed. That was just one of many problems. After my wife 04 totaled by insurance, I didn't even give them a thought of getting another MB there. I ended up got 07 E350 from MB of Anaheim.
