clearly it wasn't obvious (for you,) otherwise i wouldn't have stated it.

great to hear!

nothing like hearing about a good transaction every once and a while

fletcher jones is no different in honolulu. The worst service department I have been in but the problem is its the only mercedes dealer in honolulu.

i think they do that on purpose cuz it seems there is alot of FJ dealers and where they usualy are they r the only MB dealer

Darkside,

I too, am disappointed with Fletcher Jones. I drive an old 1986 190e daily that was given to me by my parents. It has been in the family since new. Whenever I go to the dealership in that old car, the sales people just glance at me and walk away. Pfftt.....I bought my '04 C320 there and I am glad I didn't give them my money when I picked up the C63. However, I must give kudos to the Service Department. I have worked with J.P. there since 1989 and sadly he passed away around May. He has gotten things approved from MBUSA post warranty. When I bought the C63, I found Dennis, who has been at Fletcher Jones for since the early 90s. Recently, I had my car tinted at Notorious Motorsports and they cut the molding and wouldn't fess up to it. I took it in to Dennis and he took care of it. I would highly suggest you speak with him from now on since all the SAs are on commission. Always stay loyal to the same SA.

i got a horrible service recently as well
corruption everywhere...

Thanks for the tip! Ill have to ask for him next time. I had no idea the SA's were on commission.

Everyones pay is affected by CSI scores. I work in parts and I even get paid off of CSI and I have a very minimal impact on the scoring process.

It's all about Keyes European in Van Nuys. Best service I had and I just went there agin 2 hours ago..now back.

They gave me a C350 rental (min they give is a C300).

When you go there see Donald Dorion...He will help you out. The guy really goes out of his way.

https://mbworld.org/forums/c-class-w...need-help.html

Dealerships are business burnt by tire kickers, looked after generally by people who only know in depth about their commission and the season favorite sport; oriented toward the buyer of means to acquire what he/she wants (preferably financed) and knows very little about vehicles but thinks to know a lot; managed by people pressed to meet the bottom line; and owned by people whose only objective (healthy as it may be in our society) is to maximize the return on the investment. In this environment, customers who know what they want/need/exactly desire feel unwelcome, often justifiably so.

Thus, the power, reliability, attention, and other attributes of a dealership, good or bad, are built by the mass of customers who patron it and the pressures of the State Consumer Laws. It is different to do business in the Midwest, California, New England, the South... It is even different to shop in Connecticut from Massachusetts or New York.

The member who owns the Chicago dealership sounds exactly like a big city businessman: By the way he addressed his co-member, he sets the rules in his business to make money, period. People are incidental.

It is amazing what Canadian consumers write about MB dealers and prices in areas where they are the only game in town, and also where there is competition like the great Toronto area. People's hunger for wheels make them too fat.

I comment all this to invite everybody to take on the dealers prepared for what is looked from them -being it the car we wish, the service we need, the warranty work due...- without cutting them any slack in a manner that they end up saying thanks. Where can they be hit the worst? In the wallet, if it is not reasonable find an alternate solution: there always is one. And for you of more means or connected to your dealers by the buddy system, delegate the car attention into a subordinate who can keep the dealership in line without compromising your relationship.

To the honest dealers and employees, who are many, thank you.

Cheers. JV

FJ in Fremont is the worst dealership I have ever been to, to the point I almost wanted to buy Acura again instead of a Mercedes. The sales team was rude including the manager, ended up walking out on them and buying from Pleasanton Mercedes. Wont even go there for service, not worth it to me.

Sovereign MB in Brooklyn is the worst - they damaged my car during a service (actually they always manage to scratch, snap or rip something) so naturally I gave them a bad survey. Some idiot employee there actually called me with a nasty attitude implying that *I* did something wrong by giving them an honest survey. I think they deserve 0s from now on.

If you have a problem or issue you cannot resolve with a MB dealer you should bring it to the attention of MBUSA. It is simple and they are very interested in how their customers are treated.
1-800-367-6372
Mercedes-Benz USA, LLC
Customer Assistance Center
3 Mercedes Drive
Montvale, NJ 07645

+1 on the horrible for FJ of Newport Beach. I had many "problems" with them. One particular time, I brought my wife 04 E320 there for a paint job ( some idiot keyed it). They messed up the sport seat (twice), trunk didn't close correctly, and 2 weeks late as promissed. That was just one of many problems. After my wife 04 totaled by insurance, I didn't even give them a thought of getting another MB there. I ended up got 07 E350 from MB of Anaheim.

In all fairness, they probably farmed out the body work.