derrickl

URGENT HELP NEEDED

i brought my c350 to R&H mercedes (owings mill, MD)
for the first year service A check up
where is not the dealer i bought my c350 from

after "completed" the service
we realized wrong thing one by one
they changed my oil into quarker state, not mobile 1
which should be the standard for mb according to mbusa's head office representitive
then we had the head office talked to the dealer, then they changed back to us

now, we just found that they changed our spare tire into a used cheap old version
anyone has the w204 c-class should know that the spare tire is a self-inflat matching size tire
now after the service, the tire is a smaller, inflated, show wear of used

i'm suspecting some more extended exchanges they did on my car
brothers, what can i do now??
will i get complete compensation from this freaking situation??

jaeguyoon

man I feel so bad for you. I don't know what to do, but I'm in MD and thanks I will never take it to R&H Mercedes. If Anything, go to Euro Motorsports in Bethesda and Germantown I know it might be out of way for you but their service is TOP NOTCH. Good luck and I would start by going into the dealership and demanding to speak to the manager, supervisor, or whoever has somewhat of authority and telling them of the situation.

joshg1001

actually the spare is a space saver and should be a smaller donut, but if you say the one you have now is used and old, then that's messed up

derrickl

they are denying what did do right now
they claim they have "security camera"
bull ****...anybody have a brain knows can be drove out of the range to do so

man, anyone can do me a favor, spare tire just not anything usual people pay much attention on...i did took pictures of my car others parts...i didnt took picture of my spare tire
if anyone has the full size inflatable spare tire with the pump
please...take a picture of them, so i can refer it to the higher headquarter management

derrickl

i know euro moto has better service...but i live in baltimore
its just closer...
i took my first 3000 check-up to bethesda, there was no problem at all
i'm pissed

their supervisor deny...just like no criminal would admit

its my first time to buy mercedes, i was just so excited
i know what exactly i have...i just havent take a picture of the so seldom use compartment
i clearly remember that i had a silver, deflated spare tire that is full-size, and with a pump
now...it is a cheap smaller black iron donut

there is no way ...its too big different...they think we are fool

derrickl

i know the standard is smaller donut
but the sale offered us a lot of upgrades
one of is was amg wheel upgrades included the spare tire

derrickl

thanks brothers...
can anyone help me and provide some pictures to me

thanks x 1000000

joshg1001

all i have is the donut, you want the picture of the donut?

Sportstick

If you have evidence you were robbed, have you called the police?

derrickl

yes, please
right now, i have a full-size spare tire rack with the donut
which is really not fitting

so, if you could provide me a picture of how the factory donut originally is
its an further information i can prove to them

thanks man

derrickl

problem is...its been a week after the service, and i haven't take any picture before it happened
i have no evidence really...

it was my mistake not double checking everything...but it is just so not right

my inflatable upgrade cost 4 figures...while the donut...
i want to cry...T________________T

joshg1001

apologize in advance but I dont have my digital camry with me so I had to use my iphone. Should be good enough for you to get an idea of what the donut and the tools look like

Nuru

I hear that Valley Motors, which is probably closer to your location is also ok.

derrickl

this is what is in right now...but i had the amg package upgrade from the original dealer

its too late...the "R&H" is the closest to me...
and i have to work all of their business day...except saturday morning,
this is why i just picked the closest...i should not
i'm regret now...

what can i do to fight it back??

joshg1001

do you still have a receipt for your upgrade? If it shows that you paid more for a better spare, and show them what is installed in your trunk, you might be able to get them to fix it. still the odds are against you since you accepted the car

Illusive

If you are getting crap service, you should go to the other dealer regardless of the distance for better service. It is always worth the drive for the peace of mind that you aren't getting dinged.

As for the spare tire, are you sure? I'd check your paper work. The AMG upgrade is pretty much standard equipment, the luxury version I'd consider is an option. The package only includes the wheels on the four corners of the car, not the spare. You wouldn't be able to fit a full sized spare in there without impeding on the trunk floor.

derrickl

i understand that we accepted the car...it is one of our mistake
but still...nobody would expect mb doing something like this
thats why i buy mb

i clearly remember it was a un-inflated tire full-size all the way up to the rack barrel
now...my spare rack barrel has like 3-4" height left
the dealer gave us the upgrades as the close out deal...we get this at the season's ending

derrickl

it was not a donut
that was also why we were so impressive when we got the car new from the dealer

Illusive

No I hear ya, MB should have excellent service, unfortunately, some dealers are quite shady. Just know this going forward and you can avoid this the next time around

As for the wheel, it still wouldn't fit, the width of the rim would exceed the height of the spare tire area and intrude on the trunk space. Did you check it before taking delivery to confirm? If not, could have been some other dealer BS to get rid of a car off the lot.

derrickl

definitely wont go to the R&H anymore...i might think to write them up to Baltimore SUN


for the spare tire...i found a picture on google
this is what looked alike on mine...as i said, we were impressive...we looked into it, i remember it very much...but didnt take a picture...sigh

you can see this is a inflated...as you may see the darker intentation on the tire...ya, that was the width pre-inflation...about 3" i think
and the tire go all the way up to the top of the rack...this just looked exactly what we had
and yes, it is amg option, but my dealer opted to us

dansonchan

they stolen it!!?!....

derrickl

i can pretty sure tell the different...coz when we get the car
we were like "woow, full size spare looks so different"

it was so much different...noway to miss this memory

derrickl

i suspect that...but i have no evidence to say them !!!

Peabody

My personal rule #1 in handling situations like this..

1. Call your salesperson and have them try to resolve the situation.

If they gave you a full-size spare, the other dealership isn't going to argue with them as to if you did or did-not have one. Even if they flatly refuse to replace it, your salesperson will probably find it in their inventory to comp you another one.

Illusive

What the crap?!?! I'm obviously missing out, going to buy a spare AMG wheel and put it in there LOL!

Sucks man, I agree with Peabody, best to talk to your sales guy and get a copy of the bill of sale that includes the spare wheel upgrade in writing. Then I'd bring that to the dealer that performed the A service on your vehicle and confront the service department. If they blow you off, ask to speak to the manager. If that doesn't pan out, talk to the financial officer and then finally the owner. If that still gets you nowhere, call MBUSA and scan your documents as well as some photos and send them in. The last thing MBUSA or MB for that matter is bad PR.

Reminds me of a guy who had a Toyota Tundra and was sure that they were stealing his change and other paraphenalia (sp?). He installed a small camera on the passenger door and took it in for his next service. Caught them red handed snooping around stealing his change and watching pr0n on the diagnostic laptop. Just something to keep in mind in situations like this...it can happen ANYWHERE!!!