Upset Dealer Charge me For broken Tpms Tire Sensor
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I own 2008 C-350 2008 E-350 2005 C -230 Kompressor 2006 FORd F-350 6.0
Upset Dealer Charge me For broken Tpms Tire Sensor
Been HEar a noise in the wheel for a while . Took it to service . They dismounted wheel found a crack Tpms sensor. Said since it was found crack they wont replace i was charge $ 280.00 for labor and parts. I kept the broken sensor and i have all documentation. I had tires intallalled few month ago but never had this noise till tthis week. IF they would had broken it at tire shop it would have happen long time ago.Please advise me where can i call to to explain to mercedes why this dealership didnt honor this . My car is under factory warrenty. They told me mercedes would not pay for this part because it was cracked. I belive this is a part falilure not human error.. Anyone know the part price for 2008 C350 sport with 18 rims stock for the sensor.....
Last edited by ATSOBE; 11-21-2009 at 09:15 AM.
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2010 C300
Here's the thing, your car is an '08 so you've had it for at least 2 years. If the TPMS sensor was broken from the beginning, it would have showed up long ago. My guess is that either the tire shop damaged it when they were putting on new tires, or you hit something and cracked the sensor. Either way, not MB's fault. As far as the price of the sensor, I havent got a clue. Tirerack.com has them listed at $56 each plus installation but that doesnt mean much as the dealership will always be more expensive however $280 is robbery...
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LOADED 08' C350 & 14' GLK-350 Diamond White (P1, MM, AMG Pkg, Ln Trkng, Htd Sts, Keylss Go)
Here's the thing, your car is an '08 so you've had it for at least 2 years. If the TPMS sensor was broken from the beginning, it would have showed up long ago. My guess is that either the tire shop damaged it when they were putting on new tires, or you hit something and cracked the sensor. Either way, not MB's fault. As far as the price of the sensor, I havent got a clue. Tirerack.com has them listed at $56 each plus installation but that doesnt mean much as the dealership will always be more expensive however $280 is robbery...
i cracked off the valve stem on a curb, DOH!
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Been HEar a noise in the wheel for a while . Took it to service . They dismounted wheel found a crack Tpms sensor. Said since it was found crack they wont replace i was charge $ 280.00 for labor and parts. I kept the broken sensor and i have all documentation. I had tires intallalled few month ago but never had this noise till tthis week. IF they would had broken it at tire shop it would have happen long time ago.Please advise me where can i call to to explain to mercedes why this dealership didnt honor this . My car is under factory warrenty. They told me mercedes would not pay for this part because it was cracked. I belive this is a part falilure not human error.. Anyone know the part price for 2008 C350 sport with 18 rims stock for the sensor.....
Hey what part in Miami do you live?
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I'm usually the first person to go off about how much the stealer sucks, but in this case, based on the info given, I have to side with the stealer. Can you post a picture of the cracked TPMS sensor?
The stealer did screw you on the price, but this is to be expected as they always do that to all customers. Once they refuse to replace a part under warranty it is time to go to your independent mechanic (with a few exceptions for some parts).
The stealer did screw you on the price, but this is to be expected as they always do that to all customers. Once they refuse to replace a part under warranty it is time to go to your independent mechanic (with a few exceptions for some parts).
Last edited by acr2001; 11-21-2009 at 06:47 PM.
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LOADED 08' C350 & 14' GLK-350 Diamond White (P1, MM, AMG Pkg, Ln Trkng, Htd Sts, Keylss Go)
i must have hit the curb at just the right angle, cus afterwards i looked and there was a small scuff right below the valve stem and the valve stem was sheared off half way down
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'09 C300 4Matic Sport
My dealer tried to pull the same BS with me.
Rewind to 3 months ago...I had a flat and went to a dealer in NY (where I was living at the time) to replace the tire. Well after replacing they said they had trouble getting the TPMS light to go off. Finally did and I went on my way.
A few weeks ago my TPMS light kept going off...after 2 trips to the dealer I told them about the problem the other dealer had with the TPMS. The service rep. tried telling me if the TPMS was damaged by the other dealer I WOULD BE RESPONSIBLE and would have to pay for it to be replaced. Welllll I didn't take that well and made it known. Needless to say I didn't end up paying for anything lol
Rewind to 3 months ago...I had a flat and went to a dealer in NY (where I was living at the time) to replace the tire. Well after replacing they said they had trouble getting the TPMS light to go off. Finally did and I went on my way.
A few weeks ago my TPMS light kept going off...after 2 trips to the dealer I told them about the problem the other dealer had with the TPMS. The service rep. tried telling me if the TPMS was damaged by the other dealer I WOULD BE RESPONSIBLE and would have to pay for it to be replaced. Welllll I didn't take that well and made it known. Needless to say I didn't end up paying for anything lol
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2012 C300 4Matic
My dealer tried to pull the same BS with me.
Rewind to 3 months ago...I had a flat and went to a dealer in NY (where I was living at the time) to replace the tire. Well after replacing they said they had trouble getting the TPMS light to go off. Finally did and I went on my way.
A few weeks ago my TPMS light kept going off...after 2 trips to the dealer I told them about the problem the other dealer had with the TPMS. The service rep. tried telling me if the TPMS was damaged by the other dealer I WOULD BE RESPONSIBLE and would have to pay for it to be replaced. Welllll I didn't take that well and made it known. Needless to say I didn't end up paying for anything lol
Rewind to 3 months ago...I had a flat and went to a dealer in NY (where I was living at the time) to replace the tire. Well after replacing they said they had trouble getting the TPMS light to go off. Finally did and I went on my way.
A few weeks ago my TPMS light kept going off...after 2 trips to the dealer I told them about the problem the other dealer had with the TPMS. The service rep. tried telling me if the TPMS was damaged by the other dealer I WOULD BE RESPONSIBLE and would have to pay for it to be replaced. Welllll I didn't take that well and made it known. Needless to say I didn't end up paying for anything lol
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'08 C300 Lux Barolo Red Beige Leather P2 MM 18" wheels '84 944
TPS not
Been HEar a noise in the wheel for a while . Took it to service . They dismounted wheel found a crack Tpms sensor. Said since it was found crack they wont replace i was charge $ 280.00 for labor and parts. I kept the broken sensor and i have all documentation. I had tires intallalled few month ago but never had this noise till tthis week. IF they would had broken it at tire shop it would have happen long time ago.Please advise me where can i call to to explain to mercedes why this dealership didnt honor this . My car is under factory warrenty. They told me mercedes would not pay for this part because it was cracked. I belive this is a part falilure not human error.. Anyone know the part price for 2008 C350 sport with 18 rims stock for the sensor.....
It's easy when mounting the tire to clip the sensor as the wheel is rotated on the machine if the person isn't careful. This happened to me when my dealer mounted my dropshipped Tire Rack tires on my purchased 18s before delivery, in fact the sensor was snapped off the valve stem and was loose inside the tire which made that wheel vibrate at speed even though it had been balanced. I heard a muffled bumping at low speed and it took a dealer tech walking alongside the car in the street at 3mph to decide there was something inside the RF tire.
No arguments. They replaced the sensor on their nickel.
Last edited by RLE; 11-22-2009 at 11:09 PM.
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'08 C300 Lux Barolo Red Beige Leather P2 MM 18" wheels '84 944
Who pays?
My guess is that dealer#2 sent the bill to dealer #1.
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But if the OP is no longer within distance of the original dealer I feel like any other authorized MB dealer should be obligated to handle the issue through MBUSA (even if this is not technically the case).
I can understand the counter-argument that each dealer is independently owned, but I feel like MBUSA should be sorting this type of thing out between the dealers.
Last edited by acr2001; 11-22-2009 at 02:15 AM.
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2008 C300 Sport, RWD, US
I agree, dealer #2 should have sent a bill to dealer #1.
But if the OP is no longer within distance of the original dealer I feel like any other authorized MB dealer should be obligated to handle the issue through MBUSA (even if this is not technically the case).
I can understand the counter-argument that each dealer is independently owned, but I feel like MBUSA should be sorting this type of thing out between the dealers.
But if the OP is no longer within distance of the original dealer I feel like any other authorized MB dealer should be obligated to handle the issue through MBUSA (even if this is not technically the case).
I can understand the counter-argument that each dealer is independently owned, but I feel like MBUSA should be sorting this type of thing out between the dealers.
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I agree, dealer #2 should have sent a bill to dealer #1.
But if the OP is no longer within distance of the original dealer I feel like any other authorized MB dealer should be obligated to handle the issue through MBUSA (even if this is not technically the case).
I can understand the counter-argument that each dealer is independently owned, but I feel like MBUSA should be sorting this type of thing out between the dealers.
But if the OP is no longer within distance of the original dealer I feel like any other authorized MB dealer should be obligated to handle the issue through MBUSA (even if this is not technically the case).
I can understand the counter-argument that each dealer is independently owned, but I feel like MBUSA should be sorting this type of thing out between the dealers.
The problem for the owner would be to prove which one of the shops broke the sensor, if MBUSA can help sorting it out, that would be good for the owner.
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Exactly...The dealer I purchased the car (the one that tried to charge me for the broken TPMS) from was 100 miles away from where I was at the time. It's not like I went to some Joe Schmoe garage and had them mess with it. It was an authorized Mercedes dealer and any work done at an authorized MB dealer should be covered under MBUSA.