What is it with German car service departments ?
09-09-2010, 05:50 AM
#26
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W204, W220, S15 Silvia
my other s class just had a service B and it costed roughly $1000 USD, i went through the invoice the engine oil and gearbox oil alone cost 500USD already, plus some other random stuffs jacking up the amount
09-10-2010, 10:10 AM
#28
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2018 E300 4MATIC Sedan
Just an update. Received and returned the survey from Audi today. Asked for a follow up from Audi USA ( not the dealer ) regarding my issues / complaints. Should be interesting to hear their response...
( as I mentioned, I know this is a Mercedes site. I just felt the forum as a whole would find this interesting when it comes to comparing how Audi deals with an unfavorable dealer experience )
Thanks,
Nick
( as I mentioned, I know this is a Mercedes site. I just felt the forum as a whole would find this interesting when it comes to comparing how Audi deals with an unfavorable dealer experience )
Thanks,
Nick
09-10-2010, 01:16 PM
#29
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Audi/VWSA treat their customers like crap here. Benz on the other hand look after us well & own most of the dealerships.
09-12-2010, 10:47 PM
#30
Super Member
Who the hell has to pay a deductible on a warranty item? Also, your dealership suck. I recently hit a rain puddle, which managed to knock the splash guard loose in front of my passenger tire.. this proceeded to flap in the wind and knock against my tire creating a wob wob wob sound like I had a flat tire. When I pulled over and checked it out, the tire had ate through the panel. I took it into my dealership, and despite the fact Mercedes would not cover it as a warranty repair, my SA took one minute to say, but let me ask my service manager what he wants to do. Comes back 2 minutes later and says, "Don't worry about it, we'll just eat the cost." ten minutes later I was driving away in a loaner. Coggin Mercedes of Fort Pierce once again coming through as an outstanding service department.
Peabody, you have a dealer worth holding on to!
I fixed one of the sport model fog lamps for over $300 USD (157 parts 180 labors + tax....) only to wake up the next morning to admire my car and notice it was cracked YET AGAIN.
The best my SM would do is cover labor. I mean, if they sell the part to me they're making a profit anyways, no? Maybe they coulda offered 30% off parts or something...Buncha crooks if you ask me.
