Jun 9, 2015, 01:04 PM
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COMAND Software Update
Member
Joined: Jun 2012
Posts: 76
Likes: 0
.
Sorry for the delay - here are some pictures after the update:
COMAND HU version, H/W information (2 images), analog clock in System menu, Standard/Boost volume option in Audio > Aux mode, and starry skyline with clock in Birds-eye Nav mode.
Someone else on this forum (not 100% sure if they had the W204) had a COMAND update after which the display also showed temperature on the screen. Not sure what version they were on because I don't see it.
@xolinlevh: I guess you'd want to compare your HU version with mine. I think that's the COMAND software version.
COMAND HU version, H/W information (2 images), analog clock in System menu, Standard/Boost volume option in Audio > Aux mode, and starry skyline with clock in Birds-eye Nav mode.
Someone else on this forum (not 100% sure if they had the W204) had a COMAND update after which the display also showed temperature on the screen. Not sure what version they were on because I don't see it.
@xolinlevh: I guess you'd want to compare your HU version with mine. I think that's the COMAND software version.
Member
Joined: Aug 2006
Posts: 107
Likes: 0
From: Orange County, CA
2009 C63 AMG Steel Gray
I just had mine updated on Friday (factory warranty is up in 1.5 months!).
I jokingly said to the service adviser that I wanted to get it fixed while I still could under warranty, and he replied "That's the only way to get it for free anyway". So I'm sure if you really wanted it, you would just for the the service hours.
I only noticed the items in the first post, so no need to regurgitate them here.
I wanted the "Sound Boost" option to resolve low volume on the iPod, and they took that as sufficient reason to perform the update.
I don't recall the version number, but I can check and report back.
Now the "SYS" button on the radio that has a little clock on it actually means show me a clock!
I jokingly said to the service adviser that I wanted to get it fixed while I still could under warranty, and he replied "That's the only way to get it for free anyway". So I'm sure if you really wanted it, you would just for the the service hours.
I only noticed the items in the first post, so no need to regurgitate them here.
I wanted the "Sound Boost" option to resolve low volume on the iPod, and they took that as sufficient reason to perform the update.
I don't recall the version number, but I can check and report back.
Now the "SYS" button on the radio that has a little clock on it actually means show me a clock!
Junior Member
Joined: Sep 2012
Posts: 17
Likes: 0
From: Portland, OR (USA)
2009 C350
Wow, I am seriously impressed with the level of service at the dealership today. I just bought a 2009 C350 earlier this month (not from the dealership). Took it in for a few recalls, and discussed the COMAND firmware upgrade with the Service Adviser. He didn't know about it, but at least he understood it wasn't a NAV/Maps update I was asking for. They had the car most of the day. When I went to pick it up, he explained they researched the issue (I used the iPod volume issue) and found the patch to apply. The tech spent about 3 hours trying to apply it but it didn't work for some reason. They did apply a number of other COMAND firmware upgrades though. In the end, the Service Adviser was not satisfied that the tech was not able to flash the COMAND to meet my issue, and ordered a complete new COMAND unit to install in my car. It'll be here in a few days.
On top of that, he (the Service Adviser personally) hand washed my car. He said they don't like to run black cars through the automatic car wash. There he was in his pressed khakis and neat white shirt washing my car by hand.
I've owned Infinity, Porsche, VW and Ford. Never had this level of service from a dealership. Especially when I didn't even buy it there.
On top of that, he (the Service Adviser personally) hand washed my car. He said they don't like to run black cars through the automatic car wash. There he was in his pressed khakis and neat white shirt washing my car by hand.
I've owned Infinity, Porsche, VW and Ford. Never had this level of service from a dealership. Especially when I didn't even buy it there.
Senior Member
Joined: Jun 2008
Posts: 473
Likes: 1
From: Long Island, New York
2019 GLA 250 - I am in purgatory right now...
Silly question,
If I update my Command firmware will that change the automatic transmission settings? For instance in my '08 I leave it in sport mode (start from first gear) all the time. I noticed in models after mine when you restart the car it automatically defaluts back to "Comfort" when you start it. I want to do the upgrade, but if it changes this setting I'd rather not. Can anyone let me know if this is controlled bythe Command firmware?
Much Thanks
RickP
If I update my Command firmware will that change the automatic transmission settings? For instance in my '08 I leave it in sport mode (start from first gear) all the time. I noticed in models after mine when you restart the car it automatically defaluts back to "Comfort" when you start it. I want to do the upgrade, but if it changes this setting I'd rather not. Can anyone let me know if this is controlled bythe Command firmware?
Much Thanks
RickP
Newbie
Joined: Dec 2012
Posts: 1
Likes: 0
2008 C300
I own a 2008 C300 and am having an issue with the command unit. The system works (phone and radio/ipod/cd) however the display in the system in the speedometer displays dashes for audio and tel. The mechanic that looked at it said it was a bad control unit. The system generates an error on the command unit that says please start engine or system will shut down (and it does). Has anyone else had this problem and successfully resolved it? Thanks much
Member
Joined: Nov 2010
Posts: 243
Likes: 1
From: Hanoi
Mercedes C300 AMG
Does anyone can post the name/number/serial or part number of MERCEDES DVD for COMAND update?
I went to my local service to ask for update and they searched all their discs but they did not know which is the one?
Thank you!
I went to my local service to ask for update and they searched all their discs but they did not know which is the one?
Thank you!
Senior Member
Joined: May 2002
Posts: 296
Likes: 1
From: Shanghai, China
2012 C200 CGI
had mine updated over the weekend on my 2012. The dealership also changed the spark plugs for some reason saying it was mandatory and covered under warranty, car is 6 months old. They also replaced my shock absorber covers in the front for free, old ones got messed up by the shop that lowered my car and was making a creaking sound when turning my wheel fully to either side. Nice gesture of them to replace a direct defect resulting from modding.
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Newbie
Joined: Apr 2012
Posts: 3
Likes: 0
W204 3.5 2007/12
Hi! I'm from Kazakhstan. My dealer doesn't know about command update nothing. So, what I am willing to do is to update it by myself.
First of all I want to know is it possible? If it is then I need to get the ROM file (maybe someone can share it with me). Why I'm pretty sure that it is possible because I noticed update option in system menu. And why I want to do it because after I had switched command from US to ECE FM tuner lost old-fashionable look. I see only one way how to revert old-fashionable look and to be able to listen even FM waves (e.g. 102.2 MHz) - it is to update firmware to EU version.
Any ideas/comments?
First of all I want to know is it possible? If it is then I need to get the ROM file (maybe someone can share it with me). Why I'm pretty sure that it is possible because I noticed update option in system menu. And why I want to do it because after I had switched command from US to ECE FM tuner lost old-fashionable look. I see only one way how to revert old-fashionable look and to be able to listen even FM waves (e.g. 102.2 MHz) - it is to update firmware to EU version.
Any ideas/comments?
Last edited by [DAO]; Jan 10, 2013 at 12:19 AM.
Newbie
Joined: Jan 2013
Posts: 10
Likes: 0
Mercedez 2009 C350
Comand and Navi update?
So hey guys! Newbie here, just purchased a pre-owned 2009 C350 and so far loving it!
I am getting conflicting information though about the Comand update. I called the dealer and they said they can update the software at the dealership, but I would have to pay their hourly labor rate. They said it was not covered under warranty.
I called Mercedez customer care and the representative told me that there are no software updates, just map upgrades which I need to purchase.
I have no idea what version I have and I have no idea what to do.... Thoughts?
Thanks!
I am getting conflicting information though about the Comand update. I called the dealer and they said they can update the software at the dealership, but I would have to pay their hourly labor rate. They said it was not covered under warranty.
I called Mercedez customer care and the representative told me that there are no software updates, just map upgrades which I need to purchase.
I have no idea what version I have and I have no idea what to do.... Thoughts?
Thanks!
Member
Joined: Oct 2010
Posts: 139
Likes: 1
From: Virginia
2010 C350, 2011 BMW 328xi
Just had mine done at the dealership a few days ago. They not only updated the HU firmware but also the Amp and UCI firmware. 28 minutes for the HU, 15 minutes each for the Amp and UCI. If you go through the engineering menu you can find out what software versions you currently have. BTW my COMAND system was a retrofit from a 2009 to a 2010 car. I will look it up tongiht and see what version I had and what version to updated me to.
The Mercedes customer Care line has been of little help to me--they like to so "no" and "I don't know". Haven't had one positive experience there. Your local dealer (or maybe a different one) will be helpful. But you need to speak to the shop manager not the service advisor--those guys rarely know the answer when it comes to technical stuff.
The shop manager was fantastic here is Arlington, VA! Best service visit I have had yet.He understood exactly what I was asking for and performed it EXACTLY as I asked. And yes--it will cost the hour of labor as least.
The Mercedes customer Care line has been of little help to me--they like to so "no" and "I don't know". Haven't had one positive experience there. Your local dealer (or maybe a different one) will be helpful. But you need to speak to the shop manager not the service advisor--those guys rarely know the answer when it comes to technical stuff.
The shop manager was fantastic here is Arlington, VA! Best service visit I have had yet.He understood exactly what I was asking for and performed it EXACTLY as I asked. And yes--it will cost the hour of labor as least.
Member
Joined: Oct 2010
Posts: 139
Likes: 1
From: Virginia
2010 C350, 2011 BMW 328xi
Member
Joined: Jan 2012
Posts: 80
Likes: 0
2009 C300 Sport, 2010 GLK 4matic
Dealer gave me a no go on the update as well. I mentioned the iPod volume issue to be solved w the boost function. His technician said there is no iPod issue known as he searched his database which shows all known problems "all the way the Germany". I would have to pay for any flash to the unit on my own 
Newbie
Joined: Jan 2013
Posts: 8
Likes: 0
2010 C350
New member and new MB owner.
First, I must say what a disappointment service has been on this new purchase of my 2010 C350. MB hotline not much help and an incompetent local dealership.
But anyway. I know I'm late on the party by asking this but.
IS it 100 percent that you cannot STREAM AUDIO via BLUETOOTH?
I have heard conflicting statements on this. I've heard that the option is available without additional hardware by simply enabling the option within the Engineer menu. Can someone PLEASE confirm!
Thanks in advance. Having this thread is great
First, I must say what a disappointment service has been on this new purchase of my 2010 C350. MB hotline not much help and an incompetent local dealership.
But anyway. I know I'm late on the party by asking this but.
IS it 100 percent that you cannot STREAM AUDIO via BLUETOOTH?
I have heard conflicting statements on this. I've heard that the option is available without additional hardware by simply enabling the option within the Engineer menu. Can someone PLEASE confirm!
Thanks in advance. Having this thread is great
Junior Member
Joined: Oct 2012
Posts: 43
Likes: 0
2011 MB C300
I think those that do not have command can get the UMI and those that do have command are able to get the MIP (mercedes interface plus) for bluetooth audio streaming. So far that's the conclusion i've come to.
Member
Joined: Jul 2009
Posts: 75
Likes: 0
From: Gaithersburg, MD
2009 C350, 2012 ML350
Just had mine done at the dealership a few days ago. They not only updated the HU firmware but also the Amp and UCI firmware. 28 minutes for the HU, 15 minutes each for the Amp and UCI. If you go through the engineering menu you can find out what software versions you currently have. BTW my COMAND system was a retrofit from a 2009 to a 2010 car. I will look it up tongiht and see what version I had and what version to updated me to.
The Mercedes customer Care line has been of little help to me--they like to so "no" and "I don't know". Haven't had one positive experience there. Your local dealer (or maybe a different one) will be helpful. But you need to speak to the shop manager not the service advisor--those guys rarely know the answer when it comes to technical stuff.
The shop manager was fantastic here is Arlington, VA! Best service visit I have had yet.He understood exactly what I was asking for and performed it EXACTLY as I asked. And yes--it will cost the hour of labor as least.
The Mercedes customer Care line has been of little help to me--they like to so "no" and "I don't know". Haven't had one positive experience there. Your local dealer (or maybe a different one) will be helpful. But you need to speak to the shop manager not the service advisor--those guys rarely know the answer when it comes to technical stuff.
The shop manager was fantastic here is Arlington, VA! Best service visit I have had yet.He understood exactly what I was asking for and performed it EXACTLY as I asked. And yes--it will cost the hour of labor as least.
Thanks
Member
Joined: Oct 2010
Posts: 139
Likes: 1
From: Virginia
2010 C350, 2011 BMW 328xi
I use the exact same dealership however I have not been able to get them to update my COMAND, I use Hugh McQuire there and he assures that he would know of this update, however he does not. Mind PM'ing me your SA so I can reach out to him or at least have him give my SA some info.
Thanks
Thanks
Member
Joined: Jul 2009
Posts: 75
Likes: 0
From: Gaithersburg, MD
2009 C350, 2012 ML350
I have gotten that several times from Hugh so changed service advisor. I worked with Max Keya is the man you want to go see. Tell him you spoke with a customer named John Williams who just had a COMAND update done after a COMAND retro he did to his C350. Dave Smith was also very helpful. When I originally asked him about it he did not know so he brought up the shop manager so I could discuss it directly with him. He knew exactly what I was asking for and said it would be no problem. Good luck.
perfect, great info exactly what I needed.
Thanks
Newbie
Joined: Jan 2013
Posts: 8
Likes: 0
2010 C350
I had written this off until I received an email about updates to this post.
I have to say, my "luxury" experiene has been terrible. I think it's extremely shocking that these dealers and the 800 service are so incompetent. If there is an upgrade, why not just upgrade? Why try and skimp your customers? Why are people not getting more pissed off about this? I don't use my Command at all anymore, the cheesy pop up screen stays buried and out of site. Sometimes I open the little pop up screen just so I have somewhere to put my Iphone.
I'll admit, this car runs smooth. but...
The technology is wayyyy outdated and then their stingy on updating it? This is a big deal. MB service is terrible. This is a big deal. My maps are ALWAYS wrong, I can find the address I'm looking for, inconvenient. I mean, just absolutely terrible. And there's nothing I can do other than sell the car. I don't have an autobahn here so I can't really drive this thing as it was meant to be, so the technology is all I have left as an American and it F---- sucks.
I will probably never buy a Benz again.
I have to say, my "luxury" experiene has been terrible. I think it's extremely shocking that these dealers and the 800 service are so incompetent. If there is an upgrade, why not just upgrade? Why try and skimp your customers? Why are people not getting more pissed off about this? I don't use my Command at all anymore, the cheesy pop up screen stays buried and out of site. Sometimes I open the little pop up screen just so I have somewhere to put my Iphone.
I'll admit, this car runs smooth. but...
The technology is wayyyy outdated and then their stingy on updating it? This is a big deal. MB service is terrible. This is a big deal. My maps are ALWAYS wrong, I can find the address I'm looking for, inconvenient. I mean, just absolutely terrible. And there's nothing I can do other than sell the car. I don't have an autobahn here so I can't really drive this thing as it was meant to be, so the technology is all I have left as an American and it F---- sucks.
I will probably never buy a Benz again.
Senior Member
Joined: Jan 2013
Posts: 344
Likes: 2
From: Berkley, MI
'09 C350
Has anyone found the TSB for this update? I just got fed the biggest load of BS from my SA about the update. I asked to update the firmware on the Command because the Ipod volume is too low and was told there's no update available "because my audio system has an amplifier" according to my VIN 
. I tried explaining to him calmly that all Harmon Cardon audio cars are "amplified", but he's having none of it. I even brought out the screen shots with the firmware update from earlier in the page.
So has anyone found a TSB I can smack the idiot SA with ?
. I tried explaining to him calmly that all Harmon Cardon audio cars are "amplified", but he's having none of it. I even brought out the screen shots with the firmware update from earlier in the page.So has anyone found a TSB I can smack the idiot SA with ?
Member
Joined: Jan 2012
Posts: 80
Likes: 0
2009 C300 Sport, 2010 GLK 4matic
You might want to specifically mention an issue with the bluetooth transmission. Not sure if you have that problem, but I did, in addition to the iPod volume issue. As I understand, there is a TSB for the bluetooth, but not the iPod. My bluetooth problem was that I couldn't hear the person on the phone through the car. I initially told the SA that it was the iPod, which was a no go on the update. Came back a second time mentioning the bluetooth and it was updated.
Member
Joined: Dec 2010
Posts: 215
Likes: 3
From: Montreal
2009 C300 4Matic Sport + Premium 2
Has anyone found the TSB for this update? I just got fed the biggest load of BS from my SA about the update. I asked to update the firmware on the Command because the Ipod volume is too low and was told there's no update available "because my audio system has an amplifier" according to my VIN . I tried explaining to him calmly that all Harmon Cardon audio cars are "amplified", but he's having none of it. I even brought out the screen shots with the firmware update from earlier in the page.
So has anyone found a TSB I can smack the idiot SA with ?
. I tried explaining to him calmly that all Harmon Cardon audio cars are "amplified", but he's having none of it. I even brought out the screen shots with the firmware update from earlier in the page.So has anyone found a TSB I can smack the idiot SA with ?
Don't even mention the ipod thing, just say you need to update the comand to the latest firmware.
MBWorld Fanatic!
Joined: Aug 2007
Posts: 1,544
Likes: 87
From: San Jose, CA
2010 c300
Just bought a 2010. For those that got theirs updated for 2010-2011 model, what is your version number now? And how do I check my version?
Last edited by aznmode; Apr 24, 2013 at 12:48 PM.
